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I have tried multiple times to submit a claim for a delayed delivery from Fed Ex. There has been absolutely no follow-up from Fed Ex. They simply ignore you. They ask you to submit a claim on-line, you do this and then do not hear anything from them for weeks on end. It is impossible to speak to a real person. They want you to do everything on-line which ensures you will not get any help whatsoever. The worst company I have ever dealt with.
Hello FedEx Customer,
Thank you for filing your claim online at https://www.fedex.com/apps/onlineclaims. We received your information and will begin our review process.
The tracking number, ship date and case number for your request is:
Tracking Number: **************
Ship date: May 18,2022
Case Number: C-*******
Thank you for shipping with FedEx. We appreciate your business and will continue to do our best to provide you with high-quality delivery services.
If you have any questions, please consult our Online resources for support.
Sincerely,
FedEx Cargo Claims
Booked a room for a friend on my card, was told repeatedly by getaroom that no card was required to check-in, just a name and reference number, not the case, my friend could not check in as they did not have a credit card so they had to go somewhere else, tried to get a refund from getaroom and they refused. Actually, they would not even connect me to a manager-"none available", complete nonsense. DO NOT USE THIS COMPANY!
After posting this review, the company contacted me and resolved my issue very professionally and quickly. Very good follow-up and customer service.
Booked a room through a third party "Getaroom" for a friend who does not have a credit card. Was told no credit card was needed to check-in. This was not the case so my friends had to go somewhere else that accepts cash. When I called the front desk of Howard Johnson Kingston, the person on the phone was extremely unhelpful, rude and very curt. I am not sure why you sell rooms to third-party companies and then seem upset when people call to ask questions. Never will I book at HJ again!
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Okay company. Terrible customer service. Told me I was transferring to a supervisor and was not....
Steven, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you for updating your star rating of your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution. Thank you.
Sincerely,
Getaroom
Steven,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate you were provided with a favorable resolution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom
Thank you for the service opportunity and the updated comments. We do take our customers' reviews very seriously. Would you also please consider updating the star rating to complete the review? Thank you.
Regards,
Getaroom