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My daughter and I booked our NY hotel stay through Getaroom, planned for November this year. However, along with the rest of the world, plans have changed. With our flights from and home to UK cancelled, we contacted Getaroom. I absolutely appreciate that we booked without cancellation, however I am unsure how I can remedy this situation, with no travel possible.
Quite aside, it took weeks and more than 1 email to receive an reply from Getaroom at all!
Poor customer service
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Kirstene B.'s review of Getaroom earned 8 Very Helpful votes
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This site is a scam! Won't give us the rooms we paid for or a refund. Do not use this site. You...
Kirstene,
We do apologize for this experience. A Customer Service Resolutions Specialist will review your case and reach out to you. Our goal with your Sitejabber review is to promptly work for your satisfaction resulting in your improving the star rating.
Thank you.
Getaroom.
Kirstene,
On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom