- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Hiking in mountains of NC with poor cell service. Got cell service for a moment and thought I was booking a room through Hilton.com, but I had been careless and gotten on a third party site. I didn't realize what a mistake I made until I got my credit card bill and saw recovery charges and service fees of 42% of the room rate. This is outrageous and a ripoff.
* Getaroom attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
William L.'s review of Getaroom earned 2 Very Helpful votes
William hasn’t received any thanks yous.
William doesn’t have any fans yet.
William isn’t following anybody yet.
Empty.
It was a terrible experience no indication about a deposit and I still have not received my...
William, Great news-Your refund has been set up! We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
William, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. Our records indicate a refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom