Made a reservation to the wrong location I called literally 1 minute later and they said "I'm sorry based on the cancellation policy we can cancel but your reservation is not refundable this is just TGE WORSE website to use... be careful before y'all used this horrible website
Daisy, Great news-Your refund has been processed! Due to the impact of the COVID-19 pandemic and the amount of inquiries received, the refund time-frame will understandably be longer than normal. We apologize for the delay and appreciate your patience during this global pandemic. We do take all of our customers' reviews very seriously and would appreciate it if you would either update your negative comments/star rating on Sitejabber with your positive resolution, or remove them. On behalf of the entire Customer Service Department with Getaroom.com, we thank you for the service opportunity.
Sincerely,
Getaroom
Daisy, On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We see that your refund has been processed and sent to your financial institution. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom