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While we had some complication with booking through this site, the customer service acted with urgency and was able to assist with the issue. I'm surprised how quickly they responded and showed empathy after emailing them about my complaint on the up charge rate.
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This site is a scam! Won't give us the rooms we paid for or a refund. Do not use this site. You...
Hi Tarah,
Great news-Your refund has been set up! On behalf of the entire Customer Service Department with Getaroom, we thank you for the service opportunity. We do take our customers' reviews very seriously and we thank you in advance for re-rating your customer service experience on the Sitejabber site to reflect your satisfaction with the positive resolution.
Sincerely,
Getaroom