GetaroomReviews 6,371

I made reservation using getaroom.com at the Holiday Inn Airport West in Earth City, Missouri ($286 for one night). I have cancer and needed to cancel that reservation due to a change in treatment plans. I called the customer service and was told I could not get a refund. I tried calling the actual hotel and they told me I had to call getaroom.com. It was a circle of nonsense! I challenged the charge on my card. They researched it and getaroom.com analyst Ray Reyes lied to them when he said the hotel's policy was not to refund when they told me and so did customer service that it was getaroom.com's policy. Beware of this company who says they can get you good deals. Maybe so, but their follow on service is crap!

They charged both my son's credit card and mine when I tried to cancel his reservation for 1 nite, bc he was stuck at the airport bc of weather. W/o my permission, they cancelled his entire reservation of 4 nites, and I was forced to make another reservation for 3 nites. Now they have chgd us both for the full reservations. It is impossible to get ahold of them, bc they refer your call back to the hotel, which never answers. Do NOT take a chance on this. It seems cheap, but you'll I will arrive w/o a reservation and still be chgd. I would give it neg stars if I could. BEWARE!

We booked a nonsmoking standard room with two queen beds. When we arrived at our location the night manager told us that Getaroom had booked a king smoking room. We called Getaroom repeatedly to get the reservation corrected or refunded. The night manager said he would not refund our reservation because the booking was not his fault. Getaroom told us that the type of room was not garranteed. We were told by the night manager that the hotel was completely booked and he had no other options. After calling Getaroom four times (because we were put on hold each time then disconnected) we finally got someone who said they would send us a refund for what amounted to half of the room fee. We were told we should exspect it in our account in 3-5 business days. As of today it has been 7 business days and still no refund. We called Getaroom today and were told it could be as much as 30 days depending on our bank and Getarooms billing cycle. We bank with one of the largest banks and past refunds have been in most cases the same day. Save yourself some time and money and book with someone else, these people seem to be short sighted and don't know the meaning of customer service or what repeat business could mean to their bottom line!

I searched the stay using hotelscombined.com, and from there I was forwarded to getaroom.com, which had circa 30 pct better deal than booking.com, made a reservation online (and payed with card) for double bed with breakfast for two nights in wroclaw. Later I had confirmed directly with hotel that my stay was valid. At check in all was good. Hotel was also great value for money. Thanks. Jan Hájek

We booked a goregous resort on the water and beach. Excited for a fun night we got there and were shocked to find we didn't have a reservation. Called Getaroom.com to have the paperwork sent to the resort. What a shocker the hotel was booked solid. We were promised they would relocate us and call is back. We went to dinner and they called us telling us they found us a great upgrade room and we could head over now. When we got there we checked in and to our horror it is literally a cheap motel. I called cuztomer service where I was transferred several times where I explained the situation and demanded a refund OR hotel change. Customer service agent demanded I go to speak with the hotel manager. So I did I left him on speaker. She offered to refund all money as she knew this was a scam and a motel not by any means a resort. The customer service agent refused a refund and advised she upgrade our room. She explained that there are really
No upgrades but she will move us closer to the pool. (The pool filled with screaming children) do not EVER use this site. Worst customer service. Does not stand behind their customers. All lies. They are crooks.

Booked a room in Fort Lauderdale 7/15-7/19 a month and a half previously. Getaroom.com charged me $392 through Kyak. I check out today and see on the receipt from Hampton inn that they only charged $330 for the stay when I asked the desk clerk about the difference she said it would be refunded to the third party who made the reservation and they should credit it back to me. I called getaroom.com and they were like no it was higher when you booked and we can't help that it is lower now. I asked about a credit and she said that there would be none as they had to pay the $392 but Hampton inn says it will go back to them. So shame on Kayak for even using a rip off company such as this I'm basically out $60!

I'm sorry that others had a terrible experience idk if I just got lucky but I was stranded at airport in myrtle beach sc my flight was cancelled I went to get a room and this wonderful gentleman that works for get a room named ALEX was so helpful and got me this room at paradise hotel in sc on the 12th floor overlooking the ocean the room was clean and only a few bucks to get there by cab maybe he should give classes on customer service because he was above and beyond his personally skills amazing I'm originally from Brooklyn NY and he picked up on that and again he made everything great thanks again Alex I'll never forget how great u where

This is a company that in my eyes cheats the clients by not advising them when you are booking a hotel room even in your own country that you will be billed in US DOLLARS. The Agents are advised not to spell this out to their clients even though your are providing them all the demographic details. You have to read their Terms & Conditions (lol). I hope Expedia that deals with the company reviews "getaroom.com" reservations policies.

We were searching for a hotel in Rome. The Hilton popped up and we thought we were dealing directly with the chain, but when we received the confirmation it was getaroom.com. The charges ended up being $120 over the quoted price and they had already charged our card. After a long process on the phone they agreed to refund us the $120. They sent us the following. Quote
Kenisha Jones, Apr 25,10:28 PM:
Dear Mr.
Thank you for booking with Getaroom.com. We have issued a refund for the amount of $120.58. Typically our refunds take 3-5 business days to process, however depending on your bank it can take as long as up to 30 days or 2 billing cycles to reflect on your account.
If you have any additional questions, please feel free to contact us at *******578 for international *******368, or by email *******@getaroom.com.
Best regards,
Kenisha J.
Unquote
So I waited two billing cycles and guest what - no refund. So I sent them an email and received following: Quote
Dayanara Rodriguez, Jul 5,8:15 AM CDT:
Dear Dave,
Thank you for contacting Getaroom.com. The reservation will be refunded for the amount of $120.58 once the stay has been completed. Once the stay has been completed, the refund will be processed.
If you have any further questions or concerns please feel free to give us a call at *******578, or 00-1-*******368 for callers outside the U.S.
Regards,
Dayanara Rodriguez
DON'T DEAL WITH THIS COMPANY AND IF YOU GET SUCKED IN YOU WILL HAVE TO FILE A DISPUTE RESOLUTION WITH YOUR CREDIT CARD COMPANY

Hi,

I booked a room last night before my trip to Ottawa in Canada. The website gave me a currency selection to Canadian dollors which I paid for. The first confirmation came without showing the currency and 2 hours later, the second confirmatin was sent, showing the getaroom.com charged me not only with US dollars, but charged me a hidden fee of Delta airline which I never travelled with.

The hotel room was not even booked for me and at the time of checking in, my information was not on the system. The check-in guy told me that the room I got charged for was double-booked!

I gave a call to the company and nobody seemed like to care and they told me for the $677 CA dollars fee, they can only return 176 CA, due to their policy and even if you are selecting the currency, they will charge in US dollars without you knowing. This is the policy to false advertise and make people purchase something without any service, in a hidden currency. Also, the shift supervisor told me that he will take a full responsibility for the fault and he doesn't care that a woman will end up sleeping on the street over night without having a room - recorded voice in the call centre - July 1st, 2016, Mr. Damin.
PLEASE STAY AWAY FROM THIS WEBSITE AND REPORT THE FRAUD.

I obtained reservation through this service and I wish I had seen the reviews first. I first called and canceled a room on 6-7-16. I have been calling ever since trying to obtain that refund. The young lady I spoke to on 6-19-16 said she would do it manually and it would reflect on my card in 3-5 business days. It is now 6-18-16 and no refund. As of my phone call today, the new young lady says it was approved on 6-10-16 for the refund and I should get it in 30 days. Why do I have this sinking feeling in the pit of my stomach? Avoid this website!

Booked a room and on arrival at the hotel I found they had my name correct, but nothing else--wrong address, wrong credit card. Called getaroom to find out why they transmitted someone else's address and credit card type and number to my reservation and what hotel got my address and card info. Had to talk to someone whose english was barely decipherable, wasting half an hour to no avail. Finally called my card company and cancelled my card (took two minutes). The kicker is getaroom charged me $106 but the hotel receipt said the room charge was only $71! Avoid this site at all costs!