Daryl R.

I made reservation using getaroom.com at the Holiday Inn Airport West in Earth City, Missouri ($286 for one night). I have cancer and needed to cancel that reservation due to a change in treatment plans. I called the customer service and was told I could not get a refund. I tried calling the actual hotel and they told me I had to call getaroom.com. It was a circle of nonsense! I challenged the charge on my card. They researched it and getaroom.com analyst Ray Reyes lied to them when he said the hotel's policy was not to refund when they told me and so did customer service that it was getaroom.com's policy. Beware of this company who says they can get you good deals. Maybe so, but their follow on service is crap!