Randy H.

We booked a nonsmoking standard room with two queen beds. When we arrived at our location the night manager told us that Getaroom had booked a king smoking room. We called Getaroom repeatedly to get the reservation corrected or refunded. The night manager said he would not refund our reservation because the booking was not his fault. Getaroom told us that the type of room was not garranteed. We were told by the night manager that the hotel was completely booked and he had no other options. After calling Getaroom four times (because we were put on hold each time then disconnected) we finally got someone who said they would send us a refund for what amounted to half of the room fee. We were told we should exspect it in our account in 3-5 business days. As of today it has been 7 business days and still no refund. We called Getaroom today and were told it could be as much as 30 days depending on our bank and Getarooms billing cycle. We bank with one of the largest banks and past refunds have been in most cases the same day. Save yourself some time and money and book with someone else, these people seem to be short sighted and don't know the meaning of customer service or what repeat business could mean to their bottom line!