Laura C.

Ok flight was cancelled due to weather but they charge you for carryoN luggage they say if you do it online it's cheaper but it's impossible to do it on line they ask for a password that doesn't exist and they will email it to you and they don't then at the gate I was charged 55 dlrs going and because I did it coming back at the gate it was 65 dlrs and the rude girl said if I don't do it before plane starts to board it will b 100 dlrs and if I didn't have the money I WOULDNT get on the plan horrable this is after I was stranded at airport had to get a room and leave next day don't let this airline fool you what they say is cheep they make up in carryoN luggage

I'm sorry that others had a terrible experience idk if I just got lucky but I was stranded at airport in myrtle beach sc my flight was cancelled I went to get a room and this wonderful gentleman that works for get a room named ALEX was so helpful and got me this room at paradise hotel in sc on the 12th floor overlooking the ocean the room was clean and only a few bucks to get there by cab maybe he should give classes on customer service because he was above and beyond his personally skills amazing I'm originally from Brooklyn NY and he picked up on that and again he made everything great thanks again Alex I'll never forget how great u where