David G.

We were searching for a hotel in Rome. The Hilton popped up and we thought we were dealing directly with the chain, but when we received the confirmation it was getaroom.com. The charges ended up being $120 over the quoted price and they had already charged our card. After a long process on the phone they agreed to refund us the $120. They sent us the following. Quote
Kenisha Jones, Apr 25,10:28 PM:
Dear Mr.
Thank you for booking with Getaroom.com. We have issued a refund for the amount of $120.58. Typically our refunds take 3-5 business days to process, however depending on your bank it can take as long as up to 30 days or 2 billing cycles to reflect on your account.
If you have any additional questions, please feel free to contact us at *******578 for international *******368, or by email *******@getaroom.com.
Best regards,
Kenisha J.
Unquote
So I waited two billing cycles and guest what - no refund. So I sent them an email and received following: Quote
Dayanara Rodriguez, Jul 5,8:15 AM CDT:
Dear Dave,
Thank you for contacting Getaroom.com. The reservation will be refunded for the amount of $120.58 once the stay has been completed. Once the stay has been completed, the refund will be processed.
If you have any further questions or concerns please feel free to give us a call at *******578, or 00-1-*******368 for callers outside the U.S.
Regards,
Dayanara Rodriguez
DON'T DEAL WITH THIS COMPANY AND IF YOU GET SUCKED IN YOU WILL HAVE TO FILE A DISPUTE RESOLUTION WITH YOUR CREDIT CARD COMPANY