We booked a goregous resort on the water and beach. Excited for a fun night we got there and were shocked to find we didn't have a reservation. Called Getaroom.com to have the paperwork sent to the resort. What a shocker the hotel was booked solid. We were promised they would relocate us and call is back. We went to dinner and they called us telling us they found us a great upgrade room and we could head over now. When we got there we checked in and to our horror it is literally a cheap motel. I called cuztomer service where I was transferred several times where I explained the situation and demanded a refund OR hotel change. Customer service agent demanded I go to speak with the hotel manager. So I did I left him on speaker. She offered to refund all money as she knew this was a scam and a motel not by any means a resort. The customer service agent refused a refund and advised she upgrade our room. She explained that there are really
No upgrades but she will move us closer to the pool. (The pool filled with screaming children) do not EVER use this site. Worst customer service. Does not stand behind their customers. All lies. They are crooks.