Gearbest

Bought a 3d printer from gearbest, they sent me a broken one, 2 month of trying to contact them and got nowhere, even though they have a 3 day return policy on defective items they basically beat around the bush until they claimed that my refund requests were past the date even though i have proof of me contacting them well within the 3 days. Now they want me to spend $400 to ship it back to China for a $200 dollar refund. They also lie about thier shipping policies, i bought mine on a Monday, they claimed it shipped on that Wednesday, except the tracking number they gave me said that the item didnt even arrive at the fedex facility till 2 weeks AFTER they claimed it shipped. Talked to their customer support 8 times, not once were they helpful and on several occasions they actually just flat out ignored me.

Gearbest is one of the main online shops in china with a very good connection to European countries by providing several shipping methods. I made several orders from this site and I never found any problem regarding the shipping or the product. I also had used the support to cancel one order and to know more details about how the webpage works. They were very friendly and reach me within one day without major problems.
Moreover they have a lot of products not available in European countries!

I bought in the store two devices: IPV Mini 2 and Goblin RTA.
While shopping I have no problems in communicating with support, delivery time (3-4 weeks to Russia) and quality devices. All services at a high level.
I recommend this shop because of the good price of the device, large variety various types of devices, high-quality customer support, the ability to pre-order, a good bonus system.
Thanks, GearBest!

Shameful!
From 20 November 2018 I am waiting for a miserable refund of $ 25 for an amazfit peace that no longer works. 90 days and still write that they are processing the refund and have even come to threaten the closure of my account if I had continued to complain (of course with increasing tones on my part since they make fun of) the slowness!
Absurd and totally incompetent!
It's ridiculous how they handle it and all this for $ 25 and 37 messages exchanged!
Ridiculous!

Recently Purchased bluedio t2+ from gearbest in stealing deal. Product arrived in 10 days which is unbelievable for international purchase but the product mic was not working which i believe manufacturing defect. So I interacted support team and they are so nice and helpful, they totally understand my issue and refunded the full amount. Really very nice experience with gerabest

I bought many products on gearbest (xiaomi smart home, digital clock, pen, umbrella, phone case, smartphones etc.).
The website is clear. Customer service is efficient, responsive and very good. If you have problems, they solve them in a very short-time. The products always correspond to description. Good quality and competitive prices. I always buy on gearbest because I always find the lowest price of a product.

Delivery time is also respected. There are a lot of promos and You can accumulate points through purchases that you can use to have price reductions.

Recommended.

Worst customer service ever: they delivered me a faulty product (a video gaming console that I paid 120) from their warehouse in UK and asked me to return it to CHINA.
After I did that (it cost me 20 more) they say they didn't receive it!
ANd now they don't want to give back the money, they offered only 40 dollars as a partial refund. It's been 2 months I'm trying to get my money back.

Update:

They finally said my product arrived to their place,: they gave me back the full refund + 8 dollars on gearbest wallet.

Have been buying from GearBest since 2015. Recently ordered two fitness trackers (Lenovo and mpow for $30 incl shipping). Overall great experience over the last two years!

Pros: The best site to buy Chinese brands, great promos and almost always the lowest prices ( but always check google shopping). Customer service has been great.

Cons: Lowest shipping time is 15 days to USA, 30-40 days to India! With "priority line shipping method!

I am satisfied with the store and I have made many orders until now.
Especially for the variety of products and fast shipping.
They have shipping methods with which I am fully satisfied, as my orders always arrive on time, to Greece.
As about customer service, I am satisfied too because they usually respond in the next 24 hours
Prices are satisfactory but it could be a little bit cheaper, as other stores have the same products at lower prices.

I´ve been buying at GEARBEST for some time (2 years). My experience with this e-commerce company has been wonderful. Good products on sale. Good prices (as I live in Brazil, I can divide in installments the final price of commodity). Besides all, and for me the greatest feature is the post-sale: every time I needed feedback, explanation, or even the cancelment of the product, Gearbest always provided what I wanted and needed. Congratulations, Gearbest! The reason why I continue making business with you is this: a deep respect for the customers! I wish every e-commerce company would have this behavior!

I have extensive experience with orders of this store. Recently I place an order on this site, the phone, battery and some headphones, and realised again that the store is very good, as the prices are low, the range is wide, although sometimes some of the product is no longer available. Good delivery speed, especially items with tracking. Also pleased with the responsive service of work with clients. I recommend this shop to my friends and acquaintances, and yet there is not the slightest reason to doubt his honesty and integrity.

Wine glasses looked so beautiful on the page and only had positive feedback. I received cheap and ugly stuff delivered from Germany. I had to write 4 times until I got the address to send them back for the refund. I think they don't read messages. I mostly received automátic reply or info irrelevant to my question. Return address: Shenzhen, Guandong, China *******. It's prohibitive to send an article there. Too costly.

So I wasted my money, guys.

-offers cheap and quality items
-availability to pay using paypal is great for me
-offers fast shipping for low price
-i have issues such as getting the wrong item, and doesnt received my items. But everything has been solved and i got refunded by them in such a quick manner.

Hello everyone. I buy a lot from gearbest.com and I am completely satisfied with this shop. I have purchased several things from there and all goods were delivered in 3-6 weeks to Poland. The quality of customer service is also very good from my experience. They reply once a day and are very kind to help you. I also like the payment methods since there are plenty to choose. I live in Poland and I can pay even via polish middlemen services like Przelewy24 etc. which gives me more safety. Also there is a good addition with points so you can go below the sales price even further. Will definitely buy more goods in future.

I am saying that to everyone: After first bought product I was literally... slightly happy.
It was because battery was low in my smartwatch.
I got my package before the time and that was awesome. After contacting with gearbest I was trying to test smartwatch little longer. The customer service is very polite and kind. We can talk with them about any problem and they will make everything to improve theirs "best".

I definitely will buy more things on gearbest. Next smartwatch and maybe microphone! I know If there were any problems, I would write to them everyday!

I bought at GearBest several times and I'm sure I will do it again. They have many interesting and high quality products in good prices.
Delivery time is sometimes a bit longer than expected, but store support is in constant in touch with you, so you always know what's going on with your order.

I would recommend GearBest to everyone who is looking for store, that will treat you with respect and proffesionalism.

My shopping experience at this store is positive. Yes, the gearbest prices are slightly higher. And therefore I buy goods with coupons, or on sales, when prices are significantly lower than competitors. I have been shopping there since 2016. During this time I made 27 orders. All parcels were delivered. Once I won a $ 111 coupon. I ordered a tablet. I paid only 18.99 $. But Gearbest canceled the order, explaining that an error occurred during the drawing of coupons. I was refunded and, as compensation for the inconvenience, I was given a $ 10 coupon for any purchase. I chose a watch with a laser projector for $ 12, while paying only $ 2. I can recommend Gearbest as a reliable and responsible store.