I made many orders on Gearbest and I've always been satisfied. So I decided to buy a smartphone. My last order was a Xiaomi Mi A1. The shipment took 3 weeks (as agreed), the product was perfectly packed, fully functional and exactly as described.
Customer service is always available to solve problems of quasliase and are very competent. I recommend the shop from every point of view.
The review is based solely on my experience.
I just want to express my honest opinion to help others in their purchases.
If there will be updates in the future, I will return to write my experience.
Good purchase to everyone
I ordered three times from Gearbest and two times with a value of around or over 100 Euro. All these orders arrived undamaged and according to the item description. For an article, the shipping instead of the specified 15-20 workdays took 30, but that was probably mainly due to the large volume of goods around Christmas and was no problem for me.
It should be generally recognized that deliveries from China need their time. Therefore, I advise you to don't order stuff that you need urgently or even worse must be there by a certain time. And if so, order early enough.
Its obvious that most of these 5 star reviews are false when there are almost the same amount of 1 star reviews and nothing in-between. I have made hundreds of orders from Chinese based company's ether shipped from china or from Europe based stores and i have had overall good experiences and not had any major problems. First time i order from Gearbest (Europe store) my £50 camera goes missing in the post and after months of trying to sort it out i have given up. Might be good for low value items but i coud have bought the camera for £4 more new on ebay uk and would have had this sorted in no time.
Dear ashley,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?
We want to say thank you for providing us with important information about your situation.
Gearbest.com
Ordered a mini PC. Voyo v2 with uk plug. Received the order in time however the plug missing. Now I have been trying to get the company send me the plug as priority but they are asking for more money. This is not acceptable behaviour by a large company who pride themselves on treating the customer in a fair manner.
I would say that think if you get the same item from your own Country but cost a little more then pay the extra.
Dear Arun,
Thank you for sharing your experience with us. Our goal here is to exceed our customer's expectations during each shopping. We regret to hear that we did not meet your expectations in terms of product quality and customer services and extend our sincere apologies.
We have sent you an email to your *****@aol.co.uk with top solution.
Please check and give a confirmation back.
Thank you for your time.
Gearbest.com
This was my first purchase in Gearbest. Parcel reached me quickly and was pretty well packed. Product price was fairly good. This product meets the description and works perfectly and fully perform its function. I'm certain I will be ordering again.
I would like to share my experience with Gearbest. This has been quite positive, in terms of service and response on his part. I bought several products. Packaging has always been correct; shipping times are adequate.
One of my recent purchases was a quadcopter: it arrived in perfect condition, comply with the product description.
I heared about Gearbest from my friends. And made my first order there.
Wow! Recieved it just in 12 days! That's great!
I ordered Multi - function Outdoor Knife Saber Card Multi Tool for Camping, Hiking etc.
Very useful gadget. Its so tiny so you can always keep it near you.
I'll tell you the truth. A year ago I was shopping in another store. But one day I was recommended to try gearbest. I tried and never regretted it.
Now the gearbest store is my favorite. Any product I first look for in this store. Here is the fastest delivery to my country, the highest quality com and at the same very pleasant prices
Order No.: W**************
It was please shopping experience with gearbest. At the beginning I made a wrong order. I created a ticket to ask for refund, gearbest response it quickly and return the money. After that, I purchased the right items from them. I received them in 20 days (Canada which is faster than I expect). My son is so happy with watch purchased from gearbest, so do his father:-)
I've ordered a few times on Gearbest over the years and 90% of the time I had no concerns. I made a order in 2016 and it didn't arrive, after contacting them, they gave me a refund, no questions asked. They have good offers and a lot of Xiaomi products which you can't find them in other places.
Been buying from gearbest for years and never had huge problems with them. All the minor issues got resolved quickly and amicably in my favor. It is the #1 store for chinese products for me and I always check Gearbest first.
I am fond of Gearbest! I got answers for all my questions in the shortest time, service is very fast. Items also were delivered quickly. I've ordered a toy for my child. The toy is colourful and long-lived, my son can't break it easily, so i am satisfied. And my son too! :) Will order more from this seller.
Have been happy with all products I got from here so far.
The service is also very good I once didn't recieve my package and they refunded quite fast. You are also able to buy from different warehouses very helpful for me since I live in EU.
Overall my goto site for cheap gadgets.
"I like their great selection and vast listings of merchandise in a easy to find, filter and sort website along with a warehouse in the U.S.A. for fast affordable shipping. Overall I think its a good company and I recommend Gearbest!"
I have bought more than 5 mobile phones and a lot of other small gadgets on gearbest and i must say that despite of the normal wait for the goods (they came from asia) everything went as good as i expect.
Gearbest offers a very big choices of Chinese items at good prices.
I searched for and bought just electronic devices and gadgets and I found out that their prices are among the lowest on the web.
The delivery time is good: ~10 days from their EU warehouse and ~45 days from China mainland.
I highly recommend this store!
CAUTION!
I ordered 2 quad-copters. One failed soon after being placed into use. They would not repair or replace or refund. They said it is because the warranty only covers out-of-box failures. They offered me a credit of 10% of the purchase price toward a future order. I will never buy from them again.
Dear Bufford,
Thank you for taking your time to write your review, we apologize for this situation.
Please kindly check here: http://www.gearbest.com/about/warranty-and-return.html#item8. Our 45 Day Money Back Guarantee relating to RC toys, Scooters and Wheels, only covers "dead on arrival" instances where the product does not work out of the box. But we will still try our best to help you. Please kindly check your email and reply us.
Thank you for your cooperation.
Best Regards,
Gearbest.com
Bought an ASUS Router from them. Product came as stated. The only thing I didn't like is that they didn't put any additional protection to the box: No bubble wrap or packing peanuts. As a consequence, box came a bit damaged, but the product was intact.
Last week I put another order, and I will buy again from them as long as they continue delivering a great shopping experience.
I often buy online from China, but I have to say that with Gearbest I've had a very good experience.
Good products, excellent service and fast and trackable shipping.
Another good thing is the possibility to pay with paypal.
Absolutely A+++
I have bought many products on this site.
Good product choices and very low prices. Had great values and products still work today (1-2 years).
I love their drones product especially, and shipping is not too long.
Definitely recommend this shop.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Gabriel,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you on Gearbest.com again soon.
Gearbest Customer Service Center