This is one of the best sites for buying cheap equipment and other various accessories. Basically I buy vapes there, because they sell to me 2 times cheaper than in my city. I also bought a smart watch there. If something goes wrong, the support service will answer any of your questions. A couple of times my goods were lost at the post office, but the site generously sent it again or return the value. And the bonus system of discounts motivates to buy more and more
I've had many good experiences with Gearbest. All products arrived in time and they always were flawless. Also my personal experience with Customer Service has been nice, they quickly answered and solved any issue I had.
Prices are competitive and I found many great offers.
I think I'll definitely keep buying with Gearbest.
Gearbest is my go-to place for smartphone and Xiaomi products. I've made 4 order till now. The prices are great and with expedited shipping, The website is well organized, easy to use, and features great sales on a regular basis. No problem with all of my order. I can recommend gearbest.com to all!
Gearbest.com is an excellent seller. Communication is at a high level. After sales service is impeccable. The service is polite, prompt, professional. Each shipment show a very good packaging. With the first purchase i didn't expect much, but i was really surprised. I recommend this seller and i will buy again... thank you
Gearbest has good prices the shipping speed to germany is about max 3 weeks or faster but thats ok, you buy in china. If there any problems with your order the supp0rt staff helps you fast to find a good solution
I ordered a self balancing scooter as a Christmas present the 29 of November and here it is January 6th and its still stuck in customs. I asked for a refund so I could go somewhere else to purchase the same item and because its been shipped out they won't refund my money. I will never order from here again and I will definitely pass the word for no one else to order here either.
2 years have passed since my first order on Gearbest. Since then I brought many products at unbeatable prices and I've never been let down. As if the prices weren't enough, they offer the best shipping solutions to all around the World. Customer care is the best I know, fast answers and always very supportive. If you have never buy anything from them, now it's the time. I'm pretty sure you won't regret it.
I have been shopping at Gearbest for about 3 years. Always good prices and fast delivery. Also, the store has good service in both pre-sale and after-sale consultations. Support is available in both English and Russian. It is very convenient. I can say that Gearbest is one of the best online trading stores.
Gearbest online store, is a very reliable shop, they have very competitive prices, and wide range of merchendise.The shipping is in safe condition, and in decent times, customer service is replaying in 24 hours, and the resolve if you have any issue, i can only recommend the store. Order No.: **************176, 22/08/2019 19:59:28
I am satisfied with the store gearbest.com. High-quality products, fast delivery, good packaging goods. Many shares for a large number of goods. Having proper description of each product.
https://youtu.be/uBMqsSf_tVE
Lately this has been my favorite website to visit and make purchases. I'm always browsing and finding great gadgets and best of all, they have better prices than other websites. Their customer service has been super effective. They have a great variety of products plus they offer free shipping all over the world.
I found repair parts RC boat with excellent price at this shop. Order No.: W**************. Order was sent on next day. It took about 2.5 weeks, delivery very fast for my country. The repair parts was Packed in a cardboard box and wrapped in a thick layer of bubbly film. My grandson can repair their boat fast. He is happy. Products that i got are 100% original and works great.
I can really recommend this site.
I will definitely buy there again.
*Update*
GearBest reached out to me after seeing my issue posted here and provided a resolution.
Original Post:
I ordered a car camera@ $59.99 on their website when they have promotion.
They cancelled my order for no reason and ask me to buy at original price = $89.90.
The customer support said they "understand my frustration" and gave me 100 points == $2! WTF?
Please save yourself the trouble and stay away from them!
Dear Jacky,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
There may be occasions when GearBest confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, GearBest will contact customers and offer to cancel the order and refund purchase prices in full.
We have contacted you via our Support Center. Please reply to us there.
Many thanks,
Gearbest.com
Hi! I made several transactions through this shop with wide price ranges, from 50 cents to 220 dollars. I highly recommend this shop because of their great prices, great customer service, fast shipping, various methods of payment and both web and iOS application, so I can make transactions through my phone and computer.
They got great prices and always have received what i ordered, the annoying part is the waiting, it just takes too long to get your ithem once u place ur order, i have paid a little more elsewhere because of it.
Real sales, not like in other stores. If you follow one of many social accounts of GB (i prefer Telegram), you can catch very, very good price. There are negative moments in work of web site (site not show photo of parcel), but this is nothing. I bought and will buy on GB.
I'm a customer of Gearbest for over a year and I've done dozens of orders.
I can say Gearbest is the best place for online orders. They have a huge sort of great products at very competitive prices. Shipping time to Portugal is faster than other stores, since they ship the products almost immediately and use quality carriers in Europe. Products usually take around 15 days to arrive, while other stores usually take uo to 30 days or even more.
Also, their support and warranty policy is very effective, since they've been very helpful the few times I needed support.
I totally recommend this store, since I always had my product delivered and found great promotions on Gearbest.
Gearbest has the best prices in the world of e-commerce. It can help you with your dropshipping business. They can ship out the item without the retailer's data. The can also help you when your buyer's order has a problem. For example, I had ordered a gaming headset which was going to Italy. The product was stuck in the customs and my buyer was asking for refund When I contacted gearbest community service they replied me that the problem will be solved the next day and it was. That's why I prefer gearbest for dropshipping.
Only positive emotions. Ordered many times, always high quality goods, fast delivery, high quality packaging. The support service will always answer all questions. Girbest has a very beautiful ergonomic site, making orders is just a pleasure. A lot of different products. I recommend it to everyone.
I live in Egypt, ordered 10 vape tweezers to be sent to the USA (to use a parcel forwarder since Egypt Post has been crappy lately) and I didn't talk to any customer service reps, just put a little note while ordering that no mention of vaping or vape to be labeled on the package. They gladly labeled the package as electronic tools and the delivery time was spot on. The product, price wise, was cheap but quality wise it's excellent unlike another similar product that broke on the first use I got from another retailer. Awesome pricing and awesome service. BTW, they do discount when you order more pieces of the same item *wink wink*
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Tami,
We're extremely grateful for your constructive feedback.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.
It would be very appreciated that you could reply us in original tickets.
Many thanks.
Gearbest.com