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Gearbest
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Gearbest

gearbest.com
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1 review
3 helpful votes
Follow David O.
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I still have not received my order of expedited shipment (3-7 days Delivery) All ticket raised as regards to this order is unreplied/unanswered, The ones shipped is held at custom for incomplete document by Gearbest, said the DHL agent. Please provide the requested documents so i can get my goods. The items that are out of stock, please refund as you suggested. Its really tough doing business with you!

Date of experience: October 13, 2015
Lily L. Gearbest Rep
over a year old

Dear David,

I want to offer my sincerest apologies to you for the delay of the shipment.

Firstly, we should have had this set-up correctly, and secondly, we should have responded in a much more timely fashion. For both lapses, we take full responsibility and want to restate our sincere apologies to the customer.

Could you please tell us your order number or tracking number so that we can offer a better solution?

Thank you for your time.

Gearbest.com

Colorado
1 review
0 helpful votes
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The worst website ever.
October 20, 2015

Talk about 3 day shipping I payed for priority mail shipping on Oct 7 still have nothing. 3 days after I ordered something else too for my product and got the smaller product first. One I can't even use it without the product I ordered first. Second they sent me crap I ordered days after. This website is garbage and I recommend going on amazon or a better website these people just take your money

Date of experience: October 20, 2015
Lily L. Gearbest Rep
over a year old

Dear Zachary,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.
Could you please tell us your order number so that we can offer a better solution?

We want to say thank you for providing us with important information about your situation.

Best regard,
Gearbest.com

Ukraine
1 review
0 helpful votes
Follow Aleksandr A.
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It's good
December 19, 2017

Over the past year I made a lot of orders on GearBest.com. Especially I was pleased with the order **************838 this 5m led light with control panel for $ 0.6 (including delivery 0.49). During this time I worked out the basic rules for using this store: 1) select priority delivery, then the parcels will arrive safely and quickly. (All orders with priority delivery have been delivered!) 2) pay by PayPal, then you will have a refund guarantee. (In practice, I never had to use this function). 3) find a service informing about interesting offers. In general, the store is trustworthy, interesting for its discounts, good service and adequate customer support. Enjoy the shopping.

Date of experience: December 18, 2017
Italy
1 review
0 helpful votes
Follow Mattia C.
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I live in Italy and Gearbest is the only store that can give you your items without parcel fees and faster than other asian shops.

I bought some original Xiaomi products, sd cards, covers and quadcopter spare parts. All the things arrived well protected and very fast.

Date of experience: December 9, 2016
GB
1 review
3 helpful votes
Follow necat K.
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I ordered a tablet, keyboard and earphones. Then i wrote messages to them like 10 times they never answered my questions. Even the questions I sent them 15 days ago seems processing... Live chat is always offline, never saw them online. Gearbest is the worst web site I have ever shopped. Never seen so careless costumer services before. They dont care about us. Do not even spend a penny on this page. You will regret. Also: The tablet is from EU warehouse but still processing.

Date of experience: October 27, 2015
Lily L. Gearbest Rep
over a year old

Dear necat,

Thank you, we always welcome feedback from our valued customers.

We apologize for any inconvenience。
Could you please tell us your order number or ticket number so that we can offer you a better solution?

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

Best regards,
Gearbest.com

Italy
1 review
0 helpful votes
Follow Andrea P.
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I believe is one of the best online shops for vapers out there right now, with a great choice of products and a very competitive pricing. Yes, I know, getting things delivered to EU from China could take some time. But their "free shipping" policy is keeping this"con" on a very low profile, so I can say they're doing a great job.

Date of experience: March 11, 2017
Turkey
1 review
0 helpful votes
Follow Orcun K.
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Gearbest is the best online shopping website
July 20, 2017

I think I joined gearbest at 5 or 6 months ago. I didn't have any problem. Product quality is generally perfect. Customer services very carefully. I shopped from gearbest many times. My last order BT-S2 1000m Bluetooth Headset Motorcycle Intercom. I bought 2 units. And it is a really fantastic item. It came in 2 weeks. You must try to gearbest :)

Date of experience: July 20, 2017
Spain
1 review
0 helpful votes
Follow Jesus C.
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This wonderful site has solved many of my problems. I bought a lot of things with a low cost. My best buy was my movil phone, it was to cheap with the features that it has, and this was my first purchase of a Chinese mobile, its wonderful, i´m very glad to have this mobile.
I want to know everyone, that this page have really good distribution, because of their points (i love them), my orders arrived always at time, the support center it´s always solving your problems, they are well-mannered.
When i had a problem, they answer the next day or in a few hours, and everything was solved.
I cant tell you if i refund anything because all the things that i have received were in good conditions.

Date of experience: November 27, 2015
Portugal
1 review
0 helpful votes
Follow Miguel B.
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I've been using other chinese websites, until I found GearBest. Their product range is so diverse, and the prices are very low. The entire website is quite easy to navigate, and the product descriptions are generally very complete.
If you choose free shipping (when available), it will take longer, but that's expected. If you want something fast, you can pay for faster delivery, or check if they have that product in the nearest wharehouse (where you are also free from unexpected customs charges, like I am in Europe). Still, my order arrived sooner than I was expecting (from other websites, I had to wait 4+ weeks... my order arrived in 3 weeks - quite fast, for free shipping from China!

Date of experience: December 1, 2015
California
1 review
4 helpful votes
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Very hard to get a response. Item ordered and after several emails to find out my order status, i finally received an email stating item is discontinued, please find something of equal value. I have now demanded a full refund, so we'll see how this turns out. My advice before using this company is to read the reviews, I read them after I had ordered.

Date of experience: December 4, 2015
Lily L. Gearbest Rep
over a year old

Dear customer,

We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction.

We cannot apologize enough for any inconveniences this may have caused you.

Could you please tell us your order number or ticket number so that we can offer a better solution?

Thank you for your time.

Gearbest.com

TW
3 reviews
4 helpful votes
Follow RongZheng X.
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First, there have been quite a few gadget hobby shopping websites, basically located in China. Gearbest is definitely one of the best among what I've dealt with. So, far I can say I'm satisfied with ~95% of the stuff from them. The remaining 5% are just okay. And I did wrote email asking for support and DOF warranty. They would normally respond in 2~3 days, still acceptable I guess. And if you are a hobby collector like me, you'll definitely find out Gearbest can always give the best offer. Overall, I do recommend people start buying some small stuff from Gearbest and see if they can offer you what you want.

Date of experience: December 9, 2015
Brazil
1 review
0 helpful votes
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Excelent store!
August 25, 2017

I had already shopped in some stores outside Brazil, but the experience I had with Gearbest was the best.
Besides great values, the products are of excellent quality! It is also worth mentioning the shipping that was very fast and the security that the store offers.
Gearbest has become my first choice when it comes to importing products. I recommend this wonderful store to everyone!

Date of experience: August 25, 2017
Spain
1 review
0 helpful votes
Follow Eduardo P.
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Excelent
December 20, 2015

Http://www.gearbest.com/ recommend as one of the best websites to buy online.

I have over 40 purchased products and have not had any problems. They are always attentive to your suggestions and respond quickly.

I also want to emphasize that with the points you get for the buying and comments, you get cheaper future purchases.

I encourage you to try it, you will not be disappointed

Date of experience: December 20, 2015
Hungary
1 review
0 helpful votes
Follow Mind G.
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Highly recommended!
February 12, 2018

I'm extremely satisfied with Gearbest - the speed of delivery, customer support, product sortiment and quality/available info at the website are highly above the average with fair pricing policy. I ordered several times from 1 USD gadgets to robot vacuum cleaner and all the products arrived in timely manner with excellent quality.
So on the whole Gearbest is highly recommended, thanks for everything!

Date of experience: February 11, 2018
MD
1 review
1 helpful vote
Follow Julian G.
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Best Place For Shopping.
January 12, 2016

I have made 3 orders in GearBest and all of them were shipped out extremely fast (1-4 business days). Usually they have the lowest on-line price over the internet. Also, if you find lower price somewere else, you can request price match and they will adjust their price to match or even beat the competitor's price. Their discount system with coupons and points offered for each order is really nice. Many payment options. Support is very polite and helpful.
Very competitive shop. They have exceeded my expectations. I will buy more from them. Highly recommended!

Date of experience: January 12, 2016
Ukraine
1 review
0 helpful votes
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Soldering Iron Bakon BK950D
May 8, 2017

Number order W**************
A good combination of materials and design, making it convenient to use a soldering iron. Iron T12 makes its heat to the desired temperature in seconds. The benefits also include - easy operation, separate the on button, a small form. Of the minuses - a primitive stand for soldering iron, strange noises in the power supply, there is no stated capacity of 70 watts, only a maximum of 50 watts. Definitely recommend to buy, after simple processing can get fully working tool.
Shop sent goods very quickly

Date of experience: May 8, 2017
Hungary
1 review
0 helpful votes
Follow Peter T.
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Excellent website, just quality items
October 9, 2017

I discovered GearBest on summer, but since then I browsing every day. Unbelievable but I got every itemts before the expected shipping time. I've already bought some product but everything were all right.
Great quality always. I use Mastercard, never had a problem.
If you have a problem with something it could be a good thing you can contact with them. I got answers within hours maximum.
Not mentioned the prices. Lower than on other sites.
Recommended website.
5/5* Peter

Date of experience: October 9, 2017
Canada
1 review
3 helpful votes
Follow s k.
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I purchased a presell in july. I got an email that it would be shipped in 5 business days. No such thing. 2 months later all they want to give me is a wallet refund or a replacement. This was a terrible first and last impression.

Date of experience: September 19, 2015
Lily L. Gearbest Rep
over a year old

Dear Jay,

Thank you so much for informing us about your shopping experience.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.

Could you please tell us your order number so that we can offer a better solution?

Again, I am sorry for the frustration this has caused you and hope that this will set things right.

Best regards,
Gearbest.com

Germany
1 review
0 helpful votes
Follow Lukasz S.
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Gearbest is the best!
July 17, 2017

Great website, great prices! The purchases I've made during flash sales had possibly the best prices you can find online. The customer support is also very good, quickly answering all of my questions. Very happy with Gearbest!

So far I'm very happy with provided service so no problem at all to wait.
Recommended!

Date of experience: July 16, 2017
Spain
1 review
0 helpful votes
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Perfect every time
November 17, 2015

I've been buying in GearBest for a while, and every time it's been a fine business.

This is the second mobile phone I buy from them and the third one is coming. Great products at the best prices you can find in the Web. And by the way, Xiaomi phones are absolutely wonderful...

Date of experience: November 17, 2015

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441