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Gearbest
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Gearbest

gearbest.com
Slovakia
1 review
0 helpful votes
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I ordered from Gearbest more than 10 times. They have perfect range of items, any time it was perfect quality product with reasonable delivery time. Prices are cheap, and discounts system really helps reduce costs. Also I had good expierence with GB support - fast and professional job.

Date of experience: March 15, 2017
Washington
1 review
0 helpful votes
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I'd like to share with all of you very good experience I am having with
GearBest. The most important points is related their web-shop, every item is
Well described and in most cases an original video produced by Gearbest is
Present helping you in the decision process. Very valid is customer review
Session, available for all items as well, where you can easily check, before hand, the independent
Review of the items dome by others.
Post-sale support is also a positive points of GearBest, easy ticketing tool and quick answer are adding valuable aspect!

Date of experience: January 11, 2019
France
2 reviews
21 helpful votes
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Very good
April 1, 2017

Very good chinese store.
I ordered some products for my bike. In france, theses products are too expensive.
I realy like the fact that gearbest send us the picture of our package before sending us.
After 9 orders, no customs duties :D

Date of experience: April 1, 2017
GB
1 review
2 helpful votes
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I ordered a few bits from gearbest China warehouse on Xmas day. Recieved an email over a week ago saying sorry you haven't got your items but they are in your local country (whatever that means) still nothing to this day. I've bought many items from China via eBay Amazon etc and never waited half this long. For the extra few quid it would cost to buy in the UK it is not worth buying from here at all. Unless you don't mind waiting a long long time.

Also they have flash sales to draw you in like you only have 12 hours to get this deal... yet 12 hours later the deal is exactly the same

Date of experience: January 30, 2018
Lily L. Gearbest Rep
over a year old

Dear Brendan,

We apologize that you are experiencing issues with your order.

For all expedited and registered shipping methods we offer a tracking number that can be tracked on the related tracking site.
Kindly note that the available shipping method of the package can be affected by item's features at customs and the limit in shipping company.
Kindly note that the estimated shipping time is valid regardless of tracking information availability.

You can refer to this link http://www.gearbest.com/about/shipping-methods.html for details.
Gearbest's FAQ: http://www.gearbest.com/about/faq.html

We have offered you a tracking number via our Support Center. Please check this and reply back to us.

We have sent a message to you about your case via our Support Center. Please check this and reply back to us.

We look forward to hearing from you.

Best regards,

Gearbest Customer Service Center

Spain
1 review
1 helpful vote
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Bought from Gearbest EU warehouse a Lenovo K3 Note. Final price, including tracking number and insurance was around 156 euro. Phone is great, works like a charm, just chinese Android had some bugs and undesired bloatware apps (this in not gearbest fault, they did not mess with the OS). Tracking number was accurate though 17track site is not the best tracker for a european package tracking. The phone was delivered in good shape, no issues with local custom office (being sold from european warehouse, which is right).
Overall, good shopping experience, I have bought another phone one month later, which arrived faster than the previous. Definitely recommend gearbest.com for online shopping.

Date of experience: December 31, 2015
Indiana
2 reviews
12 helpful votes
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At first I was concerned after placing my order for an SJ7000 Action Camera, as I read some bad reviews about this company. However, after receiving my product, I am extremely satisfied. It came in perfect condition, and just about on time. It was slightly late, but that is to be expected because it is coming all the way from China. The customer service messaged me after my order was delivered asking if there was anything wrong with my order, and if so, what they could do to fix it, and I responded saying everything was great. They responded back very quickly (within a day) thanking me for ordering. Overall, I am very happy with this company, and I just ordered from them again (it has already been shipped). Highly recommend!

Date of experience: January 9, 2016
RU
1 review
1 helpful vote
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I bought Xiaomi bluetooth handsfree here for only 9$, on the other shops like aliexpress or ebay it's price were nearly 12-15$.
The order come to me quickly enough (for 15 days). So, i think that i would buy something there again.

Date of experience: February 7, 2018
South Carolina
1 review
3 helpful votes
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Thieves! Never sent item.
September 13, 2016

I ordered some strip LED lighting way back in late June 2016. Never received a thing. I sent an inquiry and they respond with email and ticket number: T*******340. Tried today to use their website to resolve this and you get part of the way thru and it just crashes giving the "bad gateway" crap.

Date of experience: September 13, 2016
Lily L. Gearbest Rep
over a year old

Dear Charles ,

I want to start by thanking you for notifying us about the issue.

Shipping ("ships in") times displayed on GearBest refer to the estimated time it takes for packages to leave our hands.
There may be occasions when GearBest confirms your order but subsequently learns that it cannot supply the ordered product. In the event we cannot supply a product you ordered in a timely fashion, GearBest will contact the customer to offer you a full refund.

In fact, we have sent your a ticket on 2016/7/13 to inform you about the order status and gave you a full refund.
For the issue, we will contact you again and offer you a solution.
Thank you for your time.

Gearbest.com

Malaysia
1 review
0 helpful votes
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Tech at best prices!
October 17, 2017

Just bought my Jumper EZBook Pro 3 from Gearbest. Delivery was quick & efficient. Product received was above my expectations, good quality build & total value for money. Of course with their on-site reviews from other buyers made me more convinced that this is a good buy.

Date of experience: October 17, 2017
RU
1 review
0 helpful votes
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Good shopping
June 3, 2017

It all started with the fact that I needed wireless headphones. Jogging and General ease of use pushed me to purchase. Looking at the reviews, the choice fell on headphones Macaw T1000. I have to say I liked them very much. Looks expensive, in hands to hold pleasantly, sound very good, it costs a reasonable amount. Comparing prices on the Internet, made an order Gearbest.com because they have the best prices. Having placed the order I sent the headphones the next day. Accepts payments by Paypal which is very safe and secure. The delivery took only two weeks, very pleased. I recommend to buy Macaw T1000 is very modern and high-quality headphones that support Apt-X. Also recommend the store Gearbest. Often held promotions and discounts. Will always help with the selection and answer all your questions about products and shipping.

Date of experience: June 3, 2017
Mexico
1 review
0 helpful votes
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Amazing store
January 23, 2018

I had such an amazing experience with this store, first of all the products are cheap and great quality, they completely match their description with what you are going to receive. The customer service is even better, they had a problem with an item that run out of stock and instead of not caring at all they let me know, they gave options and they shipped 2 packages for me not to wait to receive the other products! Amazing!

Date of experience: January 22, 2018
Greece
1 review
1 helpful vote
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The best shopping site with a large selection of cool things. I'm enjoying shopping from Gearbest electronics cigarettes, smartphones and many others gadgets in so low prices and i'm using free shipping with no problem till now. Ι recommend everyone to try their services that i'm completely satisfied.

Date of experience: February 15, 2015
Italy
1 review
0 helpful votes
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Worst service, again
November 12, 2017

I already had issues with this website in the past and the situation is always the same: ordered a usb type c cable, received a micro usb.The contact center asked as usual for pirctures, codes on the package and whatsoever. No solution, stay away from these guys!

Date of experience: November 12, 2017
Lily L. Gearbest Rep
over a year old

Dear Luca,

We are sorry to hear that you are experiencing some issues.

We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,

Best regards,

Gearbest Customer Service Center

Brazil
1 review
0 helpful votes
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Excellent website for shopping
October 3, 2019

I have a nice experience buying on gearbest, the product arrived really fast and in perfect condition. Gearbest.com is a very good seller. Communication is at a high level.

Order number **************813
Date of purchise 2019-02-19

Date of experience: September 30, 2019
Ukraine
1 review
0 helpful votes
Follow Oleksandr L.
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Great shop!
November 20, 2017

I have a shopping experience at Gearbest.com during the last 3 years. They always offer the best price together with great service and fast delivery. Never had any problems with orders from Gearbest.com. So I can definetely recommend this shop to everyone. Good luck with your shopping|!

Date of experience: November 19, 2017
Ireland
2 reviews
0 helpful votes
Follow Old D.
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One of the best online store.
February 1, 2018

The Gearbest is one of the best stores for online orders.
The store provides a huge assortment and product selection. Often hosts promotions and big discounts. Orders are processed quickly and securely. The support service answers quickly and helps resolve any issues. The shop accepts many types of payment and it is convenient and reliable.
I often shop at gearbest and am very pleased with the service. I recommend this shop to anyone who wants technology at a great price!

Date of experience: February 1, 2018
Ukraine
1 review
0 helpful votes
Follow Andriy B.
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Responsible shop
December 3, 2017

I have made orders few times in this shop. That`s why I want to share with my experience.
GB make a lot of promotion with codes which make prices chipper and I always got an original items. For example I bought Xiaomi mi5 3/64 Global for only $199.99! And delivery time was only 2 weeks, if you don`t believe me check track RF*******SG. That`s why I choose this shop.
But also GB trying to ship purchases as soon as possible, it is normal when you made the order and tomorrow or on the day after tomorrow it will be dispatched.
I have an experience when I`ve not receive the purchase. It was about year ago with the phone. It is gone about 60 days. I`ve written to support, they`ve checked track number and in a few days I`ve gotten my money back. That`s why I can call this shop responsible.

Date of experience: December 1, 2017
Montenegro
1 review
0 helpful votes
Follow Alexander O.
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So far I have received several parcels from Gearbest and had pretty much no issues. One DYI set was not like in the description, they have fully refunded the price with no questions and the need to return. Support is quite fast, though there's always a place for improvement.

As for the quality of goods, well, if you spend at least a bit of your time on reviews you may easily detect which product is good, which is not so. I think, that most of problems come from people just randomly buy without paying attention to reviews, just because the price is low.

They deliver to my small country, which not all other shops do, a big plus for me. Another drawback is that sometimes you need to wait for several days before they send you your goods. For now it's their main drawback, but in general when you are waiting for goods from China you should be ready to wait anyway, so I don't find it a huge problem, really.

Apart from that I recommend this shop easily.

Date of experience: November 29, 2017
Germany
1 review
0 helpful votes
Follow Nelson L.
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I always order from GearBest, never had a problem.
Fast shippment
Many products options
Always best price found
Customer service very good
If you look for gadgets or other products try this page first! Best ever!

Date of experience: June 19, 2017
Lithuania
1 review
2 helpful votes
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Xiaomi mouse XMWS002
January 9, 2020

Quick and safe deliver. Ordered white color for my wife and quality are on very high level. Buttons are very soft, amazing and you sometimes do not hear. Roller works perfect too. Design for my opinion should be little better by hand design. Overall I`m very happy with this mouse and thinking to order black one for myself.
The prices in GearBest usually cheapest, delivery safe. Overal 5 Star!

Date of experience: January 6, 2020

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441