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Gearbest

gearbest.com
Canada
1 review
0 helpful votes
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Great experience
August 27, 2015

I love gearbest! Their pricing is the lowest I can find, they ship quickly, and have a great selection with more items arriving every day.
I was a little hesitant ordering from a Chinese site but my worries were proven to be unfounded and the transaction went off flawlessly.
I have since placed a few more orders and have been impressed with the customer service there. I had a few questions that were answered quickly by someone who understood English, which made my ordering decision very easy.
The shipping was on par with every order I've ever received from China and they offer tracking, which for someone a little OCD like myself, offers great peace of mind.
I will be doing business with them for some time to come!
They also accept PayPal which is great!

Date of experience: August 27, 2015
Brazil
1 review
0 helpful votes
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Need something? Gearbest will help you out!
May 27, 2017

I found out about Gearbest.com in late 2016, when I bought a screen film for my smartphone. After my first purchase I started to buy things that where a lit bit more expensive. IP Cameras, Drones, tv boxes.

The site offers a lot of shipping options and warehouses as well. Every purchase that I made has beenn shipped very well packed and didn't take so long to arrive (notice: I live in Brazil).

Recently I bought a wristband and a screen film for my Mi Band 2 (also bought on Gearbest), and everything was just fine. The average quality is great, both the item.

I highly recommend Gearbest.com.

Date of experience: May 27, 2017
Hungary
1 review
0 helpful votes
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My favorite shop
May 25, 2017

Hello! I have been a regular customer of this store for more than 1.5 years and will remain their fan for a long time (more than 30 purchases!). Constant flash sales allow you to buy goods below the average market price, and if there are accumulated GB points that are still 30% cheaper (this is the first store with such a system)! This is an excellent offer. The costumer service is always quick to respond and tries to immediately help.
I really recommend GearBest, so I consider as a good advice to read and watch reviews of the items you want, write correctly your address and double check, and pay via PayPal to get quite a backup, and if you consider the item very important, you could pay the package insurance fee.

Date of experience: May 25, 2017
Belarus
1 review
2 helpful votes
Follow Siarhei K.
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I have been buying in this store for 6 years. A lot of goods of different quality and different price categories. In general, everything is fine. Service, payment, delivery - all at a good level. I recommend paying through PayPal.
Я покупаю в этом магазине уже 6 лет. Много товаров разного качества и разной ценовой категории. В целом все отлично. Сервис, оплата, доставка - все на хорошем уровне. Оплачивать заказ рекомендую через ПайПал.

Date of experience: November 11, 2017
Portugal
1 review
0 helpful votes
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Gearbest review!
January 25, 2018

My real objective experience and im willing to share this with other people!

Gearbest always delivered my orders in time, i have received everything i have ordered, but once my order take so long to arrive (dont know why) and gearbest sent another one to replace the first one, they were so kind!

GearBest team are the best!

Date of experience: January 25, 2018
RU
1 review
0 helpful votes
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Cool
November 26, 2017

GearBest is an excellent online store! Thanks to the convenient design of the site and a wide range of products, you can find everything you want and easily make an order. Processing and sending of the order occurs in the shortest possible time, which is very pleasing. Fast delivery. All the goods are packed very well and come in one piece.
Great site, I advise for orders!

Date of experience: November 25, 2017
Italy
1 review
0 helpful votes
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Very good!
November 23, 2017

I want to share my shopping experience on the Gearbest site. The site is very graphically pleasing, it was easy to spot the product I was looking for. Assistance is very helpful, usually responding in 24 hours, or via email or via Facebook. I have made several purchases and have always arrived at their destination in quite fast times. So I advise you to shop on Gearbest with serenity.

Date of experience: November 23, 2017
Brazil
1 review
0 helpful votes
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I've been buying from GearBest.com for about a year now. It is true when I say that they have the best prices over the web. The products they sell are a great deal in all aspects: Quality, price, delivery time etc; - The most important thing to share about them is: they are honest and empathetic, the kind of problem solving people.

So, after more than 10 orders with GearBest.com, I had a problem with my customs and they resolved this for me as soons as I told them about what was happening. Finally a place you can trust.

Date of experience: November 24, 2017
Netherlands
2 reviews
4 helpful votes
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Reliably good
November 21, 2017

I discovered GearBest about 9 months ago and since then I have placed at least 30 orders and this is my personal experience so far: Fast shipping (10-12 days on average) and well packaged, if they say a product is original, then it is (I haven't had an authenticity check fail on me once).
I love their wide selection of products at very good prices. When you have a question the customer service is quick to respond. I honestly cannot think of any issues with GearBest, it is by far my favorite webshop and I have no problem recommending it to my friends and other people.

Date of experience: November 21, 2017
Australia
1 review
0 helpful votes
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I placed an order on 20.11.2017, it is now 12.12.2017 and I have been chasing GearBest for the last week to get an update on my order as these are Christmas presents. They give me virtually no information on my order except an automated email saying I can track my order and when I log on it says no tracking information available. Absolute SCAMMERS! Do not buy from them.

Date of experience: December 12, 2017
Lily L. Gearbest Rep
over a year old

Dear Virginia,

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.

Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Australia
1 review
0 helpful votes
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The worst
December 8, 2017

Ordered tablet that never came as it was out of stock. Took my money but No communication when it will become available and getting a refund was a major headache. Customer service never answered simple questions Will never buy there again.

Date of experience: December 8, 2017
Lily L. Gearbest Rep
over a year old

Dear Christine,

Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability. Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

The total time it will take to receive your order will be the dispatch time plus the shipping time.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
Could you please tell us your correct order number or tracking number or ticket number so that we can offer a better solution?

We value your patronage and wish to continue serving you in the best way possible.

Gearbest.com

Oregon
3 reviews
3 helpful votes
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After filing a dispute with PayPal, you agreed to send me a new camera, since the one you sent does not work at all. You told me that if I dropped the dispute, you would send it out immediately. After many, many instances of poor-to-zero customer service, I gave you the benefit of the doubt one last time. I have never received the replacement, just as I expected. I am going to spread this information as widely around the internet as i possibly can. You are the absolute worst company I have ever done business with - no exceptions. The worst.
Caroline Bloomfield

Date of experience: May 15, 2016
Lily L. Gearbest Rep
over a year old

Dear caroline,

I want to start by apologizing unreservedly to you for what has happened; it is never our intention to upset any customer.

From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently.

We have sent you an email to ****@gmail.com with a top solution. Could you please check and give us a confirmation back?

Thank you for your time.

Gearbest.com

India
1 review
0 helpful votes
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Cheap and best
December 10, 2017

With many doubts in my mind, i started shopping with gear best with inexpensive products as trial soon i started to like it for the " priority shipping "now i will shop in future too. Over all very good then other sites which has slow shipping which takes months and expensive expedite shipping as long as priority shipping is avail i can place my orders with hope

Date of experience: December 9, 2017
Florida
1 review
0 helpful votes
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Best for the best price
May 5, 2016

I bought several items from this store.
Unfortunately I had problems on some items, but the support was always great. It gave me plenty of options and let me chose the best one for me.
It´s a really great shopping site

Date of experience: May 5, 2016
Brazil
1 review
0 helpful votes
Follow wagner r.
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Well, usually my orders received by the gearbest are well packaged. Some arrive fast, others take longer but as far as I remember I was not without receiving any request made in the gearbest. Sometimes it takes time to send a request but I believe that it is like this with everyone. At most I recommend the Gearbest.

Date of experience: December 21, 2017
Ukraine
1 review
0 helpful votes
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Wonderful store
December 22, 2017

I bought some electronics (computer mouse, bluetooth adapter and usb-hub).
1. The parcel with the goods came quickly in the stated terms.
2. The quality of the product corresponds to the description and photos on the site.
3. The product without damage, works well.
4. It is nice to use the accumulated bonuses to reduce the cost of the purchase.
I advise everyone to this store. Enjoy your shopping!

Date of experience: December 22, 2017
Belarus
1 review
0 helpful votes
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Buying a flashlight
April 18, 2018

Found bright and suitable for my product - a flashlight. Very good and clear website design. A lot of payment methods. The delivered product is high quality and comes with batteries. On site low prices. I will continue to use the site.

Date of experience: April 18, 2018
Lily L. Gearbest Rep
over a year old

Dear Yury,

Thank you for your feedback.

We are striving to make improvement for every aspect.

We're always happy to help, so please feel free to contact us in the future.

Many thanks,

Gearbest Customer Service Center

Israel
1 review
0 helpful votes
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Amazing service
October 24, 2019

Wow, the service is great.
Although online shopping is nice, it never feels secure due to frauds or wrong order.
Gearbest never disappoints me, and while I had issue with part of product, they credit me back and game me extra credit for the problem I encountered.
I am going on and making more nice shopping for me and the family from them, without worries.
Thank Gearbest, you are the best.

Date of experience: October 21, 2019
Ohio
2 reviews
12 helpful votes
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A small part was missing from an item that I purchased from GearBest. I contacted the company twice and never received a response from them (except for a canned acknowledgement that said someone would get back to me in 24 hours).

Date of experience: January 18, 2018
Germany
1 review
0 helpful votes
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Gearbest is a platform that sells products in its own name and hosts sellers. I bought several block construction toys from 3rd party sellers and a few technical gadgets, some of them from Gearbest directly.

Delivery is usually in original packaging, which maybe a real asset for presents, collectors or when planning to resell down the road.
Support is friendly and competent, better than Ali which seems to be highly standardized and automated

Delivery lead times are longer than on Ali or ebay. Reckon with 3-4 weeks for delivery, if item is in stock. Note
Prices are usually higher than on Ali, even when discounted from sky high 'moon' prices.

Date of experience: January 23, 2020

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441