I buy very often on Gearbest, because it's cheap, reliable, and it sells a great deal of products, from small keyrings to sophisticated high-end tecnology. Thanks to flash deals and coupons, I saved lots of money and bought many quality products.
Of course there are some aspects worth considering before buying on Gearbest.
Shipment can be slow, and a parcel can be untraceable even when you receive a proper tracking number. Warranty is often limited to just 1 year. After sale assistance can be unsatisfactory, but this happens even when a product is sold officially in our countries. Overall, I am happy with my experience on this shop.
When we talk about online shopping, there may be some fear or doubt about the process. I met the gearbest through friends and since I made the first purchase I did not stop again. The prices are incredible, the materials with quality and most very practical and the delivery is fast and free. It is my favorite website for shopping on the internet.
I regularly shop at Gearbest. The site has a large selection of items to choose from.
Prices are very good, Shipping is free and very fast, usually 15 days.
Customer service answer in a mannerly time. I will definitely be shopping with them again in the near future
I've been shopping from Gearbest for a couple of years and I have cero complaints. Products are as described, they arrive quite quickly and the price is sincerely the best. Plus shopping constantly gives you points which encourage you to keep on going.
The Smartphone is a quality product at a great price.
The gearbest.com website has:
- great products
- great prices
- pre and post sales service with fast response and very courteous
I had doubts about buying directly in china, but now I am very pleased to have done so.
I would like to share my real experience to reassure other users about the reliability of the Gearbest site. I've read a lot of forums before making a purchase and eventually luckily managed to win my natural distrust:-)
Also the delivery was really timely... No customs clearance with the Italyexpress option;-)
Thanks
Francesco. Generali
In spite of this was just my very first experience of shopping in this store, I'm sure that the highest level of service I had a chance to meet doesn't depend on whether you're a kind of newcomer or a regular customer. By and large, everything was impeccable at every single step starting with ticking the goods I was looking for, choosing the way for delivery and payment (happily there's a great vatiety of them both so everyone can be rest assured they'll find the one that fit them the best) and ending with the receipt of the goods in a very short time (the delivery to my particular area - St. Petersburg, RU - took approx. A couple of weeks that's actually a good score). Delivered safe and sound. The quality of the product does not cause any complaints as well. What else is needed? :)
Every item i've ordered has arrived in perfect conditions.
Sometimes the shipping time is a little longer but the price makes it worth the wait.
Ther customer service is allways happy to help and solve your issues.
I quite often using this eShop.
All items send to My country with no delay and in perfect conditions.
Also I had experience with refund from "GearBest" side, everything was nice and easy.
Item with defect wasn't send back, money was returned.
I would like to see improvement in categorizing of products and in Search Engine, sometimes can complicated to find.
For e.g. "type-c" will be searched by two different words as "Type" and "C" which will bring a lot of "junk" results.
For me this is the best site where you can buy lot of things from china. I already made some orders and never got any problem. The last one was an tv android box and its amazing. Fast delivery, good packages, good quallity and the most important cheap!
I update my previous review with an even more positive judgment (based on the numerous purchases made, and the contacts I had with the customer service).
I have been shopping regularly on Gearbest for several years now (I purchased dozens of products, including smartphones and technological gadgets).
I've never had any problems. This is a 100% reliable site, like Amazon. Payments are totally secure.
I have already recommended it to all my friends and family, and everyone has been satisfied.
Customer service is always kind and available to meet customer needs. Shipments are always fast (and in case of delay you will always find availability to resolve the issue quickly).
It's a good time to start buying on Gearbest in complete safety (You will not be disappointed).
I'm very pleased to express my sincere, authentic and impartial thinking about Gearbest.
I bought a Xiaomi Mi A1 on this site and I was fully satisfied with my shopping experience. Despite the huge amount of orders of the holiday (during December), Gearbest made me receive (in Italy) the product with enormous punctuality. Gearbest will guarantee you accuracy and reliability, which you will hardly find elsewhere. Pre and post sales assistance is the best that I have ever approved. Customer service is fast, precise, and always available to the customer. Prices on all their products are exceptional; there are often great offers and sales.
I have reccomended Gearbest to all my friends; many of them have already made their first orders (and nobody was disappointed!). I will certainly buy again on this site.
Bought a tablet for my son for his birthday. First of all paid for expedited shipping but they shipped after 10 days and than it took 12 more days arrive while my son's Birthday was gone. After we received the tablet, always have charging issues. Battery will die in few hours. After around 45 days my tablet slipped out of my son's hand and it's screen got cracks. Initially they said Ok I can send it to China to fix it.
But right next day they said it is a deliberate attempt and they will charge for the replacement of the screen and will look at the battery once they receive it. I have to pay $25 for the screen and $16 for something else. On top of that I have to pay my shipping to china as well Which altogether will be almost equal to the cost of the tablet.
They are so fake and trying to cheat people around the world.
Never bought anything else from this site after that.
Personally, I think Gearbest has very good customer services, they reply to your enquiries within 24 hours and try their best to provide a satisfying solution for both sides.
The reason I grade Grearbest 4/5 is because of the delivery time sometimes take so long. However, that is understandable because most of their stores come from China.
"Gearbest is a very good place for shopping. Before I found out about its existence, I ordered it on other sites. All the last orders I make only through Gearbest. I really like the system of bonuses that you can spend on purchases, as well as frequent promotions with promotional codes. To all my friends I would gladly recommend using the website Geriabest. "
Just had a look at the star rating on this site. They must be writing their own reviews or paying people to write them.
In short, bought a Fitbit watch, does not work, tried using their system which didn't work until I got through to them via Facebook.
17 communications and 17 apologies later I still have a dead watch.
Made a claim via PayPal, hopefully they can get these hopeless, useless company to fix the watch, repack it or refund... I won't hold my breath though. Unless you have money to burn... do not use.
So far, I have a very positive experienced with Gearbest.com, they have very competitive products, occasional deals and promos. The prices of the products are great, plus they always have the latest products available for purchased.
They have worldwide shipping of products, they have several warehouses worldwide to make your shipment fast, from the U. S to Europe and Asia. You can choose from fast shipping with DHL or free shipping if you want.
What I like about Gearbest.com
Thousands of products to choose from
Competitive price for products
You gain points for every product your purchase, you can use it in your next purchase to get discounts
Promo deals and Coupon codes to get discounts
Fast Shipping
Technical support is also good, you can ask some inquiry first before purchasing your desired product.
I am very impressed with gear best. There prices are very reasonable compared to other sites. They have coupons and sales all the time. Free shipping or for a small fee you can get tracking and insurance. They offer returns. They also have a ticket system to communicate any problems you may have. Overall I am very pleased with there service thus far.
I have been buing many things from Gearbest for more than 4 years now. I have bought mainly electronic products (such as gadgets, cameras, even laptop) and a few clothes as well. The main advantage of this shop is their huge variety of products. Their prices are also quite good.
The custommer support is always very nice. I always managed to solve problems when I had.
Lately however they have issues with the availability of some products and the long waiting time for restock, so be careful to make sure that what you order is actually available before placing the order.
In general I am quite satisfied. It is a safe shop and trustworthy. Just fix these problems that I mentioned before and you will become even better.
A very good store. I've been doing shopping for six months. There are never problems. Shipments arrive quickly, well packaged. Support works quickly, responds in max 24h. One of my recent purchases, LED Flashlight Convoy C8 arrived quickly, well packed. I highly recommend shopping at the GEARBEST store.
GearBest is one of my favorite places on the internet. I always order items from there because I never had problem with their customer service and I think that this site is one of the best to order electronics and gadgets. I highly recommend buying from them.
I've purchased several items from GB but once an issue arose with a product that they sold me $127 & never claimed it was on back order until I reached out to them the second time did they show their true colors. They will never issue you a refund, NEVER! Only a credit to their store which is illegal in most civilized countries but not CHINA. How popular would they be if they stated "no refunds"? But this is who they are.
Dear Brett,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
Please review mote details of gearbest process: http://www.gearbest.com/about/faq.html
We have contacted you via our Support Center about your refund. Please reply to us there.
We hope to hear from you soon.
Gearbest.com
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.
Dear Mohammad,
Thank you for your important feedback. We are sorry for the inconvenience that may have caused on this matter.
If the buyer has damaged/misused the item(s), it will immediately void the product's warranty. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacements or spare parts (if applicable). We will charge the original value.
We value your patronage and wish to continue serving you in the best way possible.
Best Regards,
Gearbest.com