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Gearbest
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Gearbest

gearbest.com
Italy
2 reviews
3 helpful votes
Follow Pietro M.
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I buy very often on Gearbest, because it's cheap, reliable, and it sells a great deal of products, from small keyrings to sophisticated high-end tecnology. Thanks to flash deals and coupons, I saved lots of money and bought many quality products.
Of course there are some aspects worth considering before buying on Gearbest.
Shipment can be slow, and a parcel can be untraceable even when you receive a proper tracking number. Warranty is often limited to just 1 year. After sale assistance can be unsatisfactory, but this happens even when a product is sold officially in our countries. Overall, I am happy with my experience on this shop.

Date of experience: September 29, 2017
Portugal
1 review
2 helpful votes
Follow Miguel C.
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When we talk about online shopping, there may be some fear or doubt about the process. I met the gearbest through friends and since I made the first purchase I did not stop again. The prices are incredible, the materials with quality and most very practical and the delivery is fast and free. It is my favorite website for shopping on the internet.

Date of experience: February 7, 2018
Florida
1 review
0 helpful votes
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" Awesome service"
August 26, 2015

I regularly shop at Gearbest. The site has a large selection of items to choose from.
Prices are very good, Shipping is free and very fast, usually 15 days.
Customer service answer in a mannerly time. I will definitely be shopping with them again in the near future

Date of experience: August 26, 2015
Mexico
1 review
0 helpful votes
Follow Edgar R.
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I've been shopping from Gearbest for a couple of years and I have cero complaints. Products are as described, they arrive quite quickly and the price is sincerely the best. Plus shopping constantly gives you points which encourage you to keep on going.

Date of experience: June 7, 2017
Italy
1 review
0 helpful votes
Follow Francesco G.
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Xiaomi Redmi note 4x
July 19, 2017

The Smartphone is a quality product at a great price.
The gearbest.com website has:
- great products
- great prices
- pre and post sales service with fast response and very courteous

I had doubts about buying directly in china, but now I am very pleased to have done so.
I would like to share my real experience to reassure other users about the reliability of the Gearbest site. I've read a lot of forums before making a purchase and eventually luckily managed to win my natural distrust:-)

Also the delivery was really timely... No customs clearance with the Italyexpress option;-)

Thanks
Francesco. Generali

Date of experience: July 18, 2017
RU
1 review
0 helpful votes
Follow aLex K.
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In spite of this was just my very first experience of shopping in this store, I'm sure that the highest level of service I had a chance to meet doesn't depend on whether you're a kind of newcomer or a regular customer. By and large, everything was impeccable at every single step starting with ticking the goods I was looking for, choosing the way for delivery and payment (happily there's a great vatiety of them both so everyone can be rest assured they'll find the one that fit them the best) and ending with the receipt of the goods in a very short time (the delivery to my particular area - St. Petersburg, RU - took approx. A couple of weeks that's actually a good score). Delivered safe and sound. The quality of the product does not cause any complaints as well. What else is needed? :)

Date of experience: November 2, 2017
Portugal
1 review
0 helpful votes
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Allways good buys
May 6, 2019

Every item i've ordered has arrived in perfect conditions.
Sometimes the shipping time is a little longer but the price makes it worth the wait.
Ther customer service is allways happy to help and solve your issues.

Date of experience: May 5, 2019
Ukraine
1 review
0 helpful votes
Follow Firmack B.
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I quite often using this eShop.
All items send to My country with no delay and in perfect conditions.

Also I had experience with refund from "GearBest" side, everything was nice and easy.
Item with defect wasn't send back, money was returned.

I would like to see improvement in categorizing of products and in Search Engine, sometimes can complicated to find.
For e.g. "type-c" will be searched by two different words as "Type" and "C" which will bring a lot of "junk" results.

Date of experience: June 16, 2017
Portugal
1 review
0 helpful votes
Follow daniel x.
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Gearbest is the best
February 20, 2017

For me this is the best site where you can buy lot of things from china. I already made some orders and never got any problem. The last one was an tv android box and its amazing. Fast delivery, good packages, good quallity and the most important cheap!

Date of experience: February 20, 2017
Italy
1 review
2 helpful votes
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Simply perfect
July 25, 2019
Updated review

I update my previous review with an even more positive judgment (based on the numerous purchases made, and the contacts I had with the customer service).
I have been shopping regularly on Gearbest for several years now (I purchased dozens of products, including smartphones and technological gadgets).
I've never had any problems. This is a 100% reliable site, like Amazon. Payments are totally secure.
I have already recommended it to all my friends and family, and everyone has been satisfied.
Customer service is always kind and available to meet customer needs. Shipments are always fast (and in case of delay you will always find availability to resolve the issue quickly).
It's a good time to start buying on Gearbest in complete safety (You will not be disappointed).

Date of experience: July 25, 2019

Best e-commerce site
January 14, 2018
Previous review

I'm very pleased to express my sincere, authentic and impartial thinking about Gearbest.
I bought a Xiaomi Mi A1 on this site and I was fully satisfied with my shopping experience. Despite the huge amount of orders of the holiday (during December), Gearbest made me receive (in Italy) the product with enormous punctuality. Gearbest will guarantee you accuracy and reliability, which you will hardly find elsewhere. Pre and post sales assistance is the best that I have ever approved. Customer service is fast, precise, and always available to the customer. Prices on all their products are exceptional; there are often great offers and sales.
I have reccomended Gearbest to all my friends; many of them have already made their first orders (and nobody was disappointed!). I will certainly buy again on this site.

Date of experience: January 14, 2018
New Jersey
1 review
4 helpful votes
Follow Mohammad M.
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Horrible Experience!
April 15, 2016

Bought a tablet for my son for his birthday. First of all paid for expedited shipping but they shipped after 10 days and than it took 12 more days arrive while my son's Birthday was gone. After we received the tablet, always have charging issues. Battery will die in few hours. After around 45 days my tablet slipped out of my son's hand and it's screen got cracks. Initially they said Ok I can send it to China to fix it.

But right next day they said it is a deliberate attempt and they will charge for the replacement of the screen and will look at the battery once they receive it. I have to pay $25 for the screen and $16 for something else. On top of that I have to pay my shipping to china as well Which altogether will be almost equal to the cost of the tablet.

They are so fake and trying to cheat people around the world.
Never bought anything else from this site after that.

Date of experience: April 15, 2016
Lily L. Gearbest Rep
over a year old

Dear Mohammad,

Thank you for your important feedback. We are sorry for the inconvenience that may have caused on this matter.

If the buyer has damaged/misused the item(s), it will immediately void the product's warranty. No compensation is available in such cases. However, customers are welcome to contact us to purchase replacements or spare parts (if applicable). We will charge the original value.

We value your patronage and wish to continue serving you in the best way possible.

Best Regards,
Gearbest.com

Finland
1 review
0 helpful votes
Follow Bang M.
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Gearbest.com
May 24, 2019

Personally, I think Gearbest has very good customer services, they reply to your enquiries within 24 hours and try their best to provide a satisfying solution for both sides.
The reason I grade Grearbest 4/5 is because of the delivery time sometimes take so long. However, that is understandable because most of their stores come from China.

Date of experience: May 23, 2019
Italy
1 review
0 helpful votes
Follow Giovanni G.
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Good job gearbest
December 4, 2017

"Gearbest is a very good place for shopping. Before I found out about its existence, I ordered it on other sites. All the last orders I make only through Gearbest. I really like the system of bonuses that you can spend on purchases, as well as frequent promotions with promotional codes. To all my friends I would gladly recommend using the website Geriabest. "

Date of experience: December 4, 2017
GB
1 review
5 helpful votes
Follow John M.
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Just had a look at the star rating on this site. They must be writing their own reviews or paying people to write them.
In short, bought a Fitbit watch, does not work, tried using their system which didn't work until I got through to them via Facebook.
17 communications and 17 apologies later I still have a dead watch.
Made a claim via PayPal, hopefully they can get these hopeless, useless company to fix the watch, repack it or refund... I won't hold my breath though. Unless you have money to burn... do not use.

Date of experience: September 24, 2020
Philippines
1 review
0 helpful votes
Follow JuanTamad D.
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So far, I have a very positive experienced with Gearbest.com, they have very competitive products, occasional deals and promos. The prices of the products are great, plus they always have the latest products available for purchased.

They have worldwide shipping of products, they have several warehouses worldwide to make your shipment fast, from the U. S to Europe and Asia. You can choose from fast shipping with DHL or free shipping if you want.
What I like about Gearbest.com
Thousands of products to choose from
Competitive price for products
You gain points for every product your purchase, you can use it in your next purchase to get discounts
Promo deals and Coupon codes to get discounts
Fast Shipping

Technical support is also good, you can ask some inquiry first before purchasing your desired product.

Date of experience: December 14, 2017
New York
1 review
0 helpful votes
Follow Gumo G.
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Very impressive.
December 13, 2017

I am very impressed with gear best. There prices are very reasonable compared to other sites. They have coupons and sales all the time. Free shipping or for a small fee you can get tracking and insurance. They offer returns. They also have a ticket system to communicate any problems you may have. Overall I am very pleased with there service thus far.

Date of experience: December 12, 2017
Greece
1 review
0 helpful votes
Follow Panagiotis P.
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I have been buing many things from Gearbest for more than 4 years now. I have bought mainly electronic products (such as gadgets, cameras, even laptop) and a few clothes as well. The main advantage of this shop is their huge variety of products. Their prices are also quite good.
The custommer support is always very nice. I always managed to solve problems when I had.
Lately however they have issues with the availability of some products and the long waiting time for restock, so be careful to make sure that what you order is actually available before placing the order.

In general I am quite satisfied. It is a safe shop and trustworthy. Just fix these problems that I mentioned before and you will become even better.

Date of experience: August 3, 2019
Poland
1 review
1 helpful vote
Follow Marek B.
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Very good store
January 14, 2018

A very good store. I've been doing shopping for six months. There are never problems. Shipments arrive quickly, well packaged. Support works quickly, responds in max 24h. One of my recent purchases, LED Flashlight Convoy C8 arrived quickly, well packed. I highly recommend shopping at the GEARBEST store.

Date of experience: January 13, 2018
Poland
1 review
1 helpful vote
Follow Rafal K.
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GearBest is one of my favorite places on the internet. I always order items from there because I never had problem with their customer service and I think that this site is one of the best to order electronics and gadgets. I highly recommend buying from them.

Date of experience: September 10, 2015
California
1 review
0 helpful votes
Follow Brett A.
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I've purchased several items from GB but once an issue arose with a product that they sold me $127 & never claimed it was on back order until I reached out to them the second time did they show their true colors. They will never issue you a refund, NEVER! Only a credit to their store which is illegal in most civilized countries but not CHINA. How popular would they be if they stated "no refunds"? But this is who they are.

Date of experience: March 18, 2017
Lily L. Gearbest Rep
over a year old

Dear Brett,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
Please review mote details of gearbest process: http://www.gearbest.com/about/faq.html
We have contacted you via our Support Center about your refund. Please reply to us there.
We hope to hear from you soon.
Gearbest.com

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441