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Gearbest

gearbest.com
Hungary
1 review
0 helpful votes
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My opinion about GB
November 24, 2017

A couple months ago I found Gearbest. From this time I already ordered many things. For example 3d printer, graphic tablet and so on. Now I just get my smart watch. I'm really happy with the support I got when I had any questions about stock or the function of the item. I truly recommend GB, because they always have the best prices so you can save money. There is only one disandvantage, if you live far from the warehouse as me, you have to wait couple of weeks to get your stuff.

Date of experience: November 24, 2017
Israel
1 review
0 helpful votes
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I have been using it for a year, and i find myself ordering much less from aliexpress. I got various vaporizers, tablet\laptop, vacuum robot, android tv, and a lot of small electronic devices and tools there
Item selection is good, they try to sell only quality products, not always the case but way better then random seller on ali.
Delivery options are very good, they always try to improve shipping time by using various mailing companies. Lately i ve been ordering using Azerbaijan mail, and its sooo fast.
All problems with defective products have been solved, got refund every time.
Customer service have good english, so its easy to submit tickets.
And last but not least - you getting money for submitting reviews for products you buy.

Date of experience: June 12, 2017
Latvia
1 review
0 helpful votes
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P for punctuality
December 4, 2017

Had a great experience using Gearbest! Ordered Medusa Reborn RDTA tank, and received it on the day I expected my package to arrive! Just two weeks - as was mentioned in description of this product! Great quality of tank, good packaging and very nice support team! Going to order more))

Date of experience: December 4, 2017
Poland
1 review
0 helpful votes
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Well, I can definately say, that I'm a experienced buyer on China's websites. It gives me a lot of fun. However, the delivery of goods is the fastest on gearbest. Support has only 24h for reply and they have never broke this rule :)

Date of experience: December 10, 2017
District of Columbia
1 review
0 helpful votes
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"Gearbest has a broad variety of great products for a great price. Flashsales, coupon codes and a reward system (e. G for signing in daily) gets me back to this shop nearly every day. The shipment usually is very fast and delivery times depend on the chosen shipping method. The packaging on every shipping is excellent. The few times I had contact with customer support were always a satisfying. The response time of the support staff is decent quick and I always got the needed information. I enjoy shopping on Gearbest every time!"

Date of experience: December 6, 2017
Philippines
4 reviews
1 helpful vote
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I bought several items from them last November 2017, all the products eventually arrived after a while. All the items where well packaged and in good working condition (no lemons!). I say this since one of my orders was delayed for 3 weeks. I contacted their customer service (via their website, and they reply to your GearBest account), they normally reply within 24-48 hrs, and they helped me sort things out.

It is good to buy from GearBest if you are willing to wait.

Tip:
- wait for the occasional flashsale. The discounts are significant.
- if you get a coupon code, COMPARE if it will actually lessen the amount you'll pay. Since sometimes the coupon code will give you a discount on the item but disable other ongoing promotions (like free shipping).

Date of experience: December 30, 2017
Massachusetts
4 reviews
2 helpful votes
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Very easy "search" of items, there are always offers and discounts on a lot of products. Original and authentic products with manufacturer guarantee and verification codes. No fake products or clones.
Before buying electronic stuff from another site, check Gearbest.com to save money.
Fast shipment to Italy with dedicated courier, no custom clearance issue, all orders arrived in time without addictional fees.

Date of experience: June 9, 2016
Ukraine
1 review
0 helpful votes
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Simply great shop
January 8, 2018

Recently I needed to buy an action camera. I was looking for an inexpensive but very high-quality product. I heard that there is such a store gearbest.com. When I started looking for goods in the store, I was pleasantly surprised by the variety of choices. Finally I decided and bought the camera at a very low price but very good quality. Very quickly sent and for free. It is very good that there are customer testimonials that allows you to know well about the product. It's good that there is such a store. I myself from Ukraine, received the parcel in 10 days. It's very fast.

Date of experience: January 7, 2018
GB
1 review
0 helpful votes
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My first order with Gearbest
December 31, 2017

Hi,
This was my first order with Gearbest, and it was an amazing experience. I ordered a shiny new mobile for my wife, and 6 days later it had arrived. Amazing customer service, very fast delivery, good tracking and the product arrived in perfect condition. Both their website and mobile app are very user friendly and they have cleaver ways to keep you as their customer.

There was a small custom duty to pay that I wasn't aware of, but this won't stop me from ordering again. I would thoroughly recommend them. Overall a five star service for an excellent seller. I'll be using them again for all my electronics purchases... excellent site, fantastic prices, brilliant delivery (I used expedited delivery) and most importantly, a happy wife!

Thank you Gearbest

Date of experience: December 30, 2017
Romania
1 review
1 helpful vote
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Gearbest is the best store to buy tech from, there are daily flash sales especially on holidays. You can save money using the GB Points and that is a great addition to the site. Gearbest prices are very competitive compared to other stores.
I placed 12 orders the first time I visited the site and saved alot of money instead of buying the stuff directly from my country. I live in Romania, Eastern Europe and I got all the parcels delivered within 2 weeks which is actually a good shipping time if you think about it, because they all came from China with unregistered/ registered air mail. You can also get your orders faster with other shipping methods, but more expensive.
All the products I received from them are brand new, good quality and original, you shouldn't worry about getting a fake product.
They accept Paypal so that is a must when you buy from stores like these.

Date of experience: January 19, 2018
RU
1 review
0 helpful votes
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I trust this store
August 6, 2019

I have been ordering at Gearbest for several years now and I want to note the quality of the store's work is improving every year. For all the time it was bought from a keyring, pen, phone cases and ending with a projector and a large set of "smart home" from one not unknown manufacturer. Everything always came within 1 month. It makes sense to shop during promotions and discounts. Pros: for reviews we get points, which, as a discount, you can pay for the goods following the purchase. Payment through Pay pal will not be superfluous. A good alternative to Aliexpress (in which a huge number of scammers divorced). In general, I recommend to visit!

Date of experience: August 4, 2019
Kazakhstan
1 review
0 helpful votes
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Good shop
September 5, 2015

On site GearBeat I know recently, but has already managed to appreciate the convenience of working with him. Of the advantages I can note the good work of service delivery that responds to all the questions, it helps to understand whether the original products from the manufacturer or a clone. With regard to delivery, then everything is fine here, too, my parcels arrive no later than 30 days and that in Kazakhstan. Another distinctive feature is the variety of bonus systems, which allow to make a referral link, and even get free items. Site content and can certainly recommend it (as I do) for high-quality online shopping.

Date of experience: September 5, 2015
Serbia
1 review
0 helpful votes
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I recently bought a couple of chinese tech items from Gearbest.com. Their prices were by far the lowest on the Gearbest site, I did not have any problems with the shipping so i do not have much experience with their support crew. The two best things about Gearbest.com to me are: 1) They only sell original merchandise (no clones or fake devices) and 2) They have a loaded European werehouse which allows very fast shipping if you live in EU.

Date of experience: November 25, 2015
RU
1 review
0 helpful votes
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Good online shop
November 22, 2015

Ordered from Gearbest 2 times. Both times all the items I ordered came to me and everything was ok. Shipping time was about 30 days, which is pretty long time, but it's normal for an international orders. Shopping on this site already saved me lots of money. Definately gonna buy more in this shop, since my expierence was good. This site can be trusted.

Date of experience: November 22, 2015
Minnesota
1 review
6 helpful votes
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After 1 experience with this company I would never use them again nor would I recommend that at all. (The only reason I marked 1 star is because the system requires it inorder to do this review). We ordered a remote truck back in mid October, and after finally receiving it, it came with the wrong plug for charging. I have attempted resolution and still, after over 2 months have received NONE! This company should be reported to the better business bureau as it advertises a mission statement & a guarantee that they do not follow. Not to mention, they advertise a chat line and a phone number that are bogus. Neither one work and the response when doing a ticket, claims it will be within 24 hours, but that is not true either. Save yourself a big headache, not to mention your money and buy elsewhere!

Date of experience: December 25, 2015
Lily L. Gearbest Rep
over a year old

Dear customer,

Thank you for taking your time to write your review. We really appreciate the feedback.

First, I want to offer my sincerest apologies to you for the issue.

We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products safely and efficiently.

Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.

You are a valued customer, and we are committed to providing you with the best service possible.

Best Regards.
Gearbest.com

El Salvador
1 review
0 helpful votes
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I have placed a few orders before with Gearbest and every time i needed support, this comes quick, they must have a large team of Customer Care representatives as i have always gotten a quick and positive response from Gearbest. So for i have nothing but good things to say about doing business with this company, and by the way the quality of the products i gotten before exceeds my expectations, very happy with the whole buying experience, Gearbest beats their competition in a blast with great prices.
Thanks Gearbest

Date of experience: December 29, 2015
Netherlands
1 review
0 helpful votes
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I have been shopping at Gearbest for almost a year now and it has been a great experience. The prices are incredibly low compared to local shops. On a total of about 50 items (spread out over multiple separate orders) there was only one item that was DOA. After contacting Customer Support they offered a full refund. One item was damaged during transport and Gearbest CS sent me another one.
I'm extremely happy with everything I have bought at www.Gearbest.com

Date of experience: April 20, 2017
Germany
1 review
0 helpful votes
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Nice experience
February 1, 2018

I like to buy from gearbest shipment is maybe slow, but considering it travels through many countrues and it is free, i think this is a good compromise.
Everything arrived in good conditions

I ordered mainly electronic cigarettes related items, all of good quality.

Keep an eye on the flash sales for great values. If you like something not on sale look for coupons online. Using the points received for orders amd reviews also can help to get things for a bit cheaper

Total fan of shopping at gearbest

Date of experience: February 1, 2018
RU
1 review
0 helpful votes
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Excellent original bracelet! All of its functions are performed perfectly, fully corresponds to the description on the website. Complete the sensor itself, rubber bracelet (high quality, for a month of use to him, nothing happened), instructions usb charging cable. No problems with the connection to the phone did not have (Asus PadFone 2 A68). It requires only charge the bracelet before the first synchronization and download the application from the Market. Synchronization occurs very quickly, on the screen you can see all the data on hours of activity a day and a night. A very handy feature smart alarm clock. Waking up in the morning has become much easier. Thank Gearbest.com for the bracelet. Very happy with purchase! I recommend to everyone!

Date of experience: January 22, 2016
Australia
1 review
0 helpful votes
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Helpful customer service
October 4, 2018

My most recent order required a bit of help from GearBest's customer service and they did a fantastic job. I've ordered quite a bit from gearBest in the past, if you shop around and compare prices you should be able to find some pretty great deals on there. On my last order after paying I realised I had forgotten two items one of the sales on an item would expire the following week but gearbest support replied to my ticket for editing the order that weekend and sorted it out for me. I can't imagine their job would be easy having to deal with a lot of non-mandarin speaking customers from all different timezones. I'm very thankful for their help when I needed it.

Date of experience: October 4, 2018

Overview

Gearbest has a rating of 4.2 stars from 10,714 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Gearbest most frequently mention customer service, good quality and fast delivery. Gearbest ranks 284th among Gadgets sites.

service
3,486
value
3,462
shipping
3,494
returns
2,586
quality
3,441