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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Xiaomi cell phone
June 3, 2017

Good quality product with metal finish, and digital empress on the back, with a high speed octacor performace and performer performing very well all the activity in it without locking or choking, great product and a great price

Date of experience: June 3, 2017
Belarus
1 review
0 helpful votes
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Gearbest is an excellent сhinese online store. If you want item at very low prices you must search it here. There are regular sales and special promotions. Some brands on Gearbest are the cheapest on the Internet (e.g.: Xiaomi, flashlights Convoy or Nitecore). And also you can choose many delivery options.
I bought many items from GearBest (over 20 items), and all products were original and excellent quality. Every order was fast packed, shipped out and delivered.
Recommended 100%.

Date of experience: June 3, 2017
Spain
1 review
0 helpful votes
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Fantástica tienda
June 3, 2017

Siempre es un placer comprar en Gearbest. Buenos precios de productos Xiaomi y de otras marcas que no venden internacionalmente.
Envíos rápidos y a buen precio, en el caso de escoger "Spain Express" suele llegar en una semana.

Date of experience: June 3, 2017
RU
1 review
0 helpful votes
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Хороший магазин
June 3, 2017

Было несколько заказов в этом магазине, доставка нормальная, цены сравнительно неплохие, 1 раз не дошла посылка, магазин вернул деньги по первому обращению

Date of experience: June 3, 2017
Peru
2 reviews
0 helpful votes
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Excelente tienda online
June 3, 2017

Todo bien con esta tienda. He comprado cientos de artículos y las pocas veces que he tenido algún problema su sistema de soporte y ayuda me lo han solucionado. Volvería a comprar otros artículos. Muy recomendable.

Date of experience: June 3, 2017
Italy
1 review
0 helpful votes
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I've bought many products on this store. The last product I received was the beautiful xiaomi mijia. It arrived in perfect conditions and it was original and brand new.
I'm completely satisfied with this store.

Date of experience: June 3, 2017
Portugal
1 review
0 helpful votes
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I wordered 2 Xiaomi phones and 1 Headset From gearbest
The awesome costumer service I got and the perfect quality of the product will make me shop there again. Best online shooping website by far

Date of experience: June 3, 2017
Greece
2 reviews
0 helpful votes
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I have made about 25 orders in gearbest so far, and everything was brilliant. The quality of the products are superb, the pricing is precise and the shipping doesnt take so long. The customer support is working like a charm because the employers are professionals. I am deeply happy to suggest GearBest to everyone who wants to buy something without much trouble and worries.

This is my honest review, i hope i could help as many people as i could

Date of experience: June 3, 2017
RU
1 review
0 helpful votes
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Good shopping
June 3, 2017

It all started with the fact that I needed wireless headphones. Jogging and General ease of use pushed me to purchase. Looking at the reviews, the choice fell on headphones Macaw T1000. I have to say I liked them very much. Looks expensive, in hands to hold pleasantly, sound very good, it costs a reasonable amount. Comparing prices on the Internet, made an order Gearbest.com because they have the best prices. Having placed the order I sent the headphones the next day. Accepts payments by Paypal which is very safe and secure. The delivery took only two weeks, very pleased. I recommend to buy Macaw T1000 is very modern and high-quality headphones that support Apt-X. Also recommend the store Gearbest. Often held promotions and discounts. Will always help with the selection and answer all your questions about products and shipping.

Date of experience: June 3, 2017
Spain
1 review
0 helpful votes
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Maybe, GearBest is the best online China Shop...
"I ordered a lot of products at gearbest. From the under 1 $ tablet repair kit up to 150 $ smartphones (http://www.gearbest.com/cell-phones/pp_*******.html). Which I really enjoy and highly recommend to friends and family. Every order was delivered fast and the support was great. Even if something went wrong. Which can happen. The support team at gearbest immediately give me a solution and solved the problem 100 %. I can highly recommend gearbest.com
In my opinion the best china online shop."

Date of experience: June 2, 2017
Spain
1 review
0 helpful votes
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Trusted!
June 3, 2017

I recently purchased products from GearBest for my hobby and found exactly what I wanted at extremely good prices, I ordered and received my products quite quickly and in protective packaging, overall I am very happy with my items and will definitely recommend GearBest to anyone wishing to purchase from them!, also their customer services are very fast to reply to questions which is great!

Date of experience: June 2, 2017
Greece
1 review
0 helpful votes
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Very good
June 3, 2017

I order over 20 items and all the experience was very good. All the items was very nice the shipping was in the date that it takes and the customer service was exhellent.

Date of experience: June 2, 2017
Hungary
1 review
0 helpful votes
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A really good web site
June 3, 2017

I really like to buy all type of things in this web site, it's really easy to use and the support is really helpfull

Date of experience: June 2, 2017
Germany
1 review
0 helpful votes
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Best shop in china
June 2, 2017

Best shopping experience in china, good products, very good support, fast refund, no shipping issuses

Date of experience: June 2, 2017
Morocco
1 review
0 helpful votes
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I consider myself as a heavy buyer and addicted to anything online. From my experience of shopping without any doubt GearBest is the best shopping store ever

Date of experience: June 2, 2017
Singapore
1 review
1 helpful vote
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Very Good. Responsible and trustable no way to be afraid to buy anything. It was as subscribed and w/o any damage

Date of experience: June 2, 2017
Belarus
1 review
0 helpful votes
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отличный магазин
June 2, 2017

Магазин всегда радует приятными скидками, огромный выбор разных доставок по всему миру, приятные цены, политика гарантий тоже прекрасная. Всем советую данный магазин.

Date of experience: June 2, 2017
RU
1 review
0 helpful votes
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I have already ordered many packages in this store, the service pleases. All goods are of good quality.

Date of experience: June 2, 2017
Italy
1 review
0 helpful votes
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Battery Charger refunding
June 2, 2017

I've always had a good relationship with gearbest, original products at very affordable prices, in all my orders the delivery times were respected. Except in one case, my customer service promptly explained the various ways of returning and redeeming, so it was all fixed in the timescale. I highly recommend gearbest, really the best you could want from a site!

Date of experience: June 2, 2017
VE
1 review
0 helpful votes
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Compré la primera vez con ellos, con un poco de temor por ser mi primera compra en línea. Y gracias a Dios en todo momento mis operaciones con ellos han sido satisfactorias. Desde hace un poco más de un año ya he comprado con ellos muchas veces.

Date of experience: June 2, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom