
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Good quality product with metal finish, and digital empress on the back, with a high speed octacor performace and performer performing very well all the activity in it without locking or choking, great product and a great price
Gearbest is an excellent сhinese online store. If you want item at very low prices you must search it here. There are regular sales and special promotions. Some brands on Gearbest are the cheapest on the Internet (e.g.: Xiaomi, flashlights Convoy or Nitecore). And also you can choose many delivery options.
I bought many items from GearBest (over 20 items), and all products were original and excellent quality. Every order was fast packed, shipped out and delivered.
Recommended 100%.
Siempre es un placer comprar en Gearbest. Buenos precios de productos Xiaomi y de otras marcas que no venden internacionalmente.
Envíos rápidos y a buen precio, en el caso de escoger "Spain Express" suele llegar en una semana.
Было несколько заказов в этом магазине, доставка нормальная, цены сравнительно неплохие, 1 раз не дошла посылка, магазин вернул деньги по первому обращению
Todo bien con esta tienda. He comprado cientos de artículos y las pocas veces que he tenido algún problema su sistema de soporte y ayuda me lo han solucionado. Volvería a comprar otros artículos. Muy recomendable.
I've bought many products on this store. The last product I received was the beautiful xiaomi mijia. It arrived in perfect conditions and it was original and brand new.
I'm completely satisfied with this store.
I wordered 2 Xiaomi phones and 1 Headset From gearbest
The awesome costumer service I got and the perfect quality of the product will make me shop there again. Best online shooping website by far
I have made about 25 orders in gearbest so far, and everything was brilliant. The quality of the products are superb, the pricing is precise and the shipping doesnt take so long. The customer support is working like a charm because the employers are professionals. I am deeply happy to suggest GearBest to everyone who wants to buy something without much trouble and worries.
This is my honest review, i hope i could help as many people as i could
It all started with the fact that I needed wireless headphones. Jogging and General ease of use pushed me to purchase. Looking at the reviews, the choice fell on headphones Macaw T1000. I have to say I liked them very much. Looks expensive, in hands to hold pleasantly, sound very good, it costs a reasonable amount. Comparing prices on the Internet, made an order Gearbest.com because they have the best prices. Having placed the order I sent the headphones the next day. Accepts payments by Paypal which is very safe and secure. The delivery took only two weeks, very pleased. I recommend to buy Macaw T1000 is very modern and high-quality headphones that support Apt-X. Also recommend the store Gearbest. Often held promotions and discounts. Will always help with the selection and answer all your questions about products and shipping.
Maybe, GearBest is the best online China Shop...
"I ordered a lot of products at gearbest. From the under 1 $ tablet repair kit up to 150 $ smartphones (http://www.gearbest.com/cell-phones/pp_*******.html). Which I really enjoy and highly recommend to friends and family. Every order was delivered fast and the support was great. Even if something went wrong. Which can happen. The support team at gearbest immediately give me a solution and solved the problem 100 %. I can highly recommend gearbest.com
In my opinion the best china online shop."
I recently purchased products from GearBest for my hobby and found exactly what I wanted at extremely good prices, I ordered and received my products quite quickly and in protective packaging, overall I am very happy with my items and will definitely recommend GearBest to anyone wishing to purchase from them!, also their customer services are very fast to reply to questions which is great!
I order over 20 items and all the experience was very good. All the items was very nice the shipping was in the date that it takes and the customer service was exhellent.
I really like to buy all type of things in this web site, it's really easy to use and the support is really helpfull
Best shopping experience in china, good products, very good support, fast refund, no shipping issuses
I consider myself as a heavy buyer and addicted to anything online. From my experience of shopping without any doubt GearBest is the best shopping store ever
Very Good. Responsible and trustable no way to be afraid to buy anything. It was as subscribed and w/o any damage
Магазин всегда радует приятными скидками, огромный выбор разных доставок по всему миру, приятные цены, политика гарантий тоже прекрасная. Всем советую данный магазин.
I have already ordered many packages in this store, the service pleases. All goods are of good quality.
I've always had a good relationship with gearbest, original products at very affordable prices, in all my orders the delivery times were respected. Except in one case, my customer service promptly explained the various ways of returning and redeeming, so it was all fixed in the timescale. I highly recommend gearbest, really the best you could want from a site!
Compré la primera vez con ellos, con un poco de temor por ser mi primera compra en línea. Y gracias a Dios en todo momento mis operaciones con ellos han sido satisfactorias. Desde hace un poco más de un año ya he comprado con ellos muchas veces.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.