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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Poland
2 reviews
0 helpful votes
Follow Adam B.
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Hello, I want share with you with my opinion about this shop. I buy a few things and everything was perfect. I order small christmas tree learning set on December and i'm worried that I can't get it to Christmas but delivery to Poland take 18 days! It's very good time. I pieces togheter my tree and it's work and looks good on Christmas evening. I recommend this shop.

Date of experience: June 2, 2017
Spain
1 review
0 helpful votes
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El 17 de febrero de 2017 compre una convoy C8 (orden W**************) y la experiencia ha sido perfecta, el paqueta llegó muy rapido y todo muy bien empaquetado y protejido, sin duda volvere a comprar en gearbest, son muy serios.

Date of experience: June 2, 2017
Greece
1 review
0 helpful votes
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Excellent
June 2, 2017

I've been registered for a year with many orders and the overall experience was excellent. I had no problem with my orders except a couple in which i got the order resend or refunded. It's a reliable store with good customer support.

Date of experience: June 2, 2017
Italy
1 review
0 helpful votes
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Simply the best
June 2, 2017

I've order many item from Gearbest and all the packages are arrives safe and save. Fast deliverys especially with Italy Express. Very nice, professional and kindless customer suppor

Date of experience: June 2, 2017
Italy
1 review
0 helpful votes
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Very Good
June 2, 2017

What i can say is that i purchasing on gearbest for years now, I consider it one of the best online shopping sites.
Always accurate and punctual shipments, items always conforming to the description.
If I have to buy Xiaomi products is the best online store for this type of product.
Kindly and prompt customer service in the answers and in solving any problems. All the items work well apart for the Xiaomi speaker I bought a few months ago,
But I have already been reimbursed a part of the price that I paid for it and that's why you have been correct.

Date of experience: June 2, 2017
vitaly s.
Belarus
1 review
0 helpful votes
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мне нравится этот магазин,часто проходят акции и скидки, служба поддержки на высоте.мой заказ WA**************. отзыв оставлен 19.01.2018

Date of experience: June 2, 2017
Washington
1 review
0 helpful votes
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Gearbest is best
June 2, 2017

I've been using Gearbest for 2 years now and I find them fantastic. Customer service is top notch. Any refunds, which is very few, are sorted instantly. All product descriptions are perfect. Gearbest also has the best prices, without doubt.

Date of experience: June 2, 2017
Italy
1 review
0 helpful votes
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Vernee Apollo Lite 4G+ Phablet
June 2, 2017

Very good phone, bought at the best market price and quickly received. Really a fast andreliable service

Date of experience: June 1, 2017
Malaysia
1 review
0 helpful votes
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Great Online Store. I'm a often online purchaser and I find Gearbest has most of the stuffs that I'm looking for and with good price and especially good customer service.

Date of experience: June 1, 2017
Germany
1 review
0 helpful votes
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Top of the shops
June 2, 2017

Gearbest. China & the EU
Extremely low prices and some very good deals.
Express shipping is very favorable at Gearbest (Germany Express). Through Hermes Versand in Deutschlnd you have a reliable partner.
I recommend the payment with Paypal, credit card is also possible!
Goods from China as well from England came always well packed and without customs costs with us.

Date of experience: June 1, 2017
Peru
1 review
0 helpful votes
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Excelente
June 1, 2017

Realize muchas compras en esta tienda, el motivo principal esque el tiempo de entrega es rapido y los productos llegan en buen estado, a diferencia de otras tiendas que se demoran muchos meses, los productos llegan a mis manos en menos de un mes, bien cuidados y todo tal y como se especifica en las caracteristicas.

Date of experience: June 1, 2017
Lithuania
2 reviews
5 helpful votes
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1. I order the phone using the business priority service but they sent it via regular post. I paid for business but it took me ages to ask them to refund the money that I paid for business services. But at least, they paid it back to me.
2. After that they asked me to wait for 10-21 business days but when I said that I didn't receive the item after this period, they out of a sudden told me that it can last for two months! I didn't know that at first, this was not in their terms and conditions so asked for a full refund but they refused to do that.
3. I asked to resend the phone at least, yet - they refused to do that. They promised a ridiculous compensation of 1 EUR but they even didn't give it tome!
4. I reordered another phone with them but they did't send it out to me. Neither did they give me the promised ridiculous compensation of 1 EUR.
5. Conclusion: after ordering the phone two months ago, I still have no phone, no refund, and no proper communication with them. This is the worst online shop ever!

Date of experience: June 1, 2017
Singapore
3 reviews
0 helpful votes
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Good
June 1, 2017

A good service. Got a couple mobile phones (Meizu & Xiaomi) and some supplies for e-cig. All in time and with stated quality without any problems.

Date of experience: June 1, 2017
Portugal
1 review
0 helpful votes
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Gearbest experience
June 1, 2017

In Gearbest I ordered a few times and I always had a very good experience. I received my purchases in time, without problems.
Very good products, very good prices, and kinda fast delivery.
Gearbest is one of the best Online-Shops. I truly recommend it to everyone.
Very satisfied
May 07,2017 Order number: WB**************

Date of experience: June 1, 2017
Cyprus
1 review
0 helpful votes
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This is a great watch and a very good value for money. It does what it says it does. It can even find your phone if you have lost it somewhere in the room. The watch delivered on the expected time. Gearbest came in touch with me since the phone was currently out of stock and they allowed me to choose between to wait one more week before to dispatch the item or to get an alternative product. They provide great support and they answer within few hours. I purchased many items from Gearbest and I am very satisfied with all my purchases. I would definitely recommend Gearbest.

Date of experience: June 1, 2017
RU
1 review
0 helpful votes
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Augvape Merlin RTA
June 1, 2017

I bought vaping atomizer on GearBest. This is good online shop, i like it and now I will order the goods only there. Delivery is very fast, if there are problems, they are immediately solved

Date of experience: June 1, 2017
Portugal
1 review
0 helpful votes
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Very good
June 1, 2017

It's very easy to shop in gearbest. Have good prices, many usefull products and ther helpdesk are very quickly to answer our questions.
Have many types of transport the items, that is very good in my case i need choose the priority line if i buy product above 23.
So until now i am happy with the orders i buy, when i shopped a wrong product they offerted to me like a refund to speend in my future purchases

Date of experience: June 1, 2017
Latvia
1 review
0 helpful votes
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Very god shop.
June 1, 2017

Not so long ago I ordered a sharpener for knives, the quality is at a height, the price is just ridiculous for this quality.
Simple and secure way to pay.
I order in this shop for a long time, there are no problems with delivery and guarantee.
Parcels come quickly, and if they get lost in the mail, they return the money.

Date of experience: June 1, 2017
Germany
1 review
0 helpful votes
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Gearbest is a good store with a huge variety of products and an very good shipping method to Germany. Also the prices are low, so that i can recommend to buy at Gearbest!

Date of experience: June 1, 2017
Greece
1 review
0 helpful votes
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Safe and Trustworthy
June 1, 2017

Great prices, and quality products! I feel really safe to shop from Gearbest. I have made over 5 orders, big or not, and everything was handled carefully. Once i 've got a mouse that was partially not working and i got full price back. I actually feel safer to shop from Gearbest than real life shops.
I have really nice experience buying from that shop.

Date of experience: June 1, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom