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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Hungary
1 review
1 helpful vote
Follow Dave R.
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Best online shop
June 6, 2017

I have tried several online shop, but after a few order I can confirm that Gearbest is the best one. Shipping is fast especially from local warehouses, and the point system is great, actually it is worth it because the points can make a great discount on the product what you are looking for.

Date of experience: June 6, 2017
Brazil
1 review
1 helpful vote
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The gearbest is without doubt a great online store to buy, they are very fast in the attendance. I Love Gearbest

Date of experience: June 6, 2017
New Jersey
1 review
1 helpful vote
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Gearbest.com has been the best supplier I ever used when shopping online.
Never had an issue, orders always arrive fast and on time and above all prices are excellent.
Overall I highly recommend the website.

Date of experience: June 6, 2017
RU
1 review
1 helpful vote
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The store was pleased with the prompt delivery of the order. The batteries came in original, in a protective box. The price is much lower than other stores

Date of experience: June 6, 2017
Italy
1 review
1 helpful vote
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Ottimi prodotti
June 6, 2017

Ho comprato diverse cose sul sito gearbest. Ad esempio Human Body Induction Night Lamp. Il prodotto è ottimo, è arrivato nei tempi stabiliti (circa un mese) e soprattutto integro (non è scontato visto il lungo viaggio che fanno i prodotti). Il loro servizio assistenza è impeccabile e sono sempre disponibili a risolvere ogni problema.

Date of experience: June 6, 2017
Ukraine
1 review
1 helpful vote
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Best shop
June 6, 2017

Order in that store for more than a year. Always everything is excellent, high quality and fast.
All my orders received ok.
Only one product was delivered with a defect. I contacted you and provided pictures of this product (defect). After that I received monetary compensation from you. Therefore, I have no complaints.
I am confident in this store!

Date of experience: June 6, 2017
Philippines
1 review
1 helpful vote
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12 orders and counting
June 6, 2017
Updated review

I've been a GearBest customer since 2015 and so far, I'm pretty satisfied with their service. My last order, WB**************, had a couple issues but they were able to resolve them on time. I purchased a bunch of earphones and a digital watch and had them shipped via Australia Line. I chose to ship it via this option because it was cheap and fast. I got my order in just 4 days since it was dispatched from their warehouse. Anyway, I didn't know that items with batteries were prohibited to ship via Australia Line until they informed me about it. They gave me two options: to ship the item via another shipping method or to remove it off my order and refund the amount plus shipping fee adjustment. I chose the latter and got my refund in my GB balance shortly. Upon receipt of my order, one of the earphones had an issue - a small part of the cord had peeled of. Although it didn't affect the sound whatsoever, I still reported it to GearBest's customer service. To compensate for the inconvenience, I received a couple dollars worth of points and I thought it was okay for an earphone that was less than $10. I prefer GearBest over some other China-based online shops because most of the items that I look for, they have them at much cheaper prices. Also, they have Paypal as payment option. I only prefer to deal with online shops that allow customers to pay via Paypal. I also think that their customer service has improved a lot in terms of responsiveness to queries and issues.

Date of experience: June 5, 2017

12 orders and counting
June 6, 2017
Previous review

I've been a GearBest customer since 2015 and this one's my 12th order with them. My order, WB1703041018234494, had some issues but I was really satisfied with the way their customer service resolved them. I ordered a bunch of earphones plus a digital watch and had them shipped via Australia Line. I chose this shipping option because it was cheap and fast. In fact, my order was delivered to my doorstep just 4 days after it left their warehouse. Anyway, I didn't know that items with batteries were prohibited to ship via AL until customer service informed me about it. I was given two options: to ship the watch via a different option or to remove it off my order and refund the amount plus shipping fee adjustment. I opted for the latter and got my refund in my GB balance shortly. Upon receipt of my order, I checked all my items and found one of the earphones had a small part of the cord peeled off. Although it didn't affect the sound whatsoever, I still went ahead and contacted customer service. As compensation for the inconvenience, I received a couple dollars worth of points. I thought it was not bad considering that I only spent $10 for the item. I prefer GearBest over other Chinese e-commerce sites because most of the items that I look for, they have them at much cheaper prices. Also, I like that they have Paypal as one of their payment options as I'm not really fond of entering my credit card details online. I will continue to be a loyal customer so long as they continue to provide good after-sale support.

Date of experience: June 5, 2017
RU
2 reviews
0 helpful votes
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Good shopping here
June 5, 2017

If you are looking for any sort of gadgets, this is the place. I used this site to buy gifts as it's easy to find something good here for your friends. Recommended!

Date of experience: June 5, 2017
Croatia
1 review
0 helpful votes
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Gearbest probably the best shop
June 5, 2017

I have bought about 10-15 items from gearbest, all where without any mistakes and with suprising quick shipping with good shiping protection.
I would reccomend this shop for anybody who needs something but can wait a bit longer for a good cheap price.
I would also like to point out that there are always cupons that you can search up :)

Date of experience: June 5, 2017
Poland
1 review
0 helpful votes
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GearBest
June 5, 2017

Quick and problemless orders with GearBest. I recommend this shop. Five stars!:)

Zuzia93 - order no. W**************

Date of experience: June 5, 2017
Spain
1 review
0 helpful votes
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Quick, safe and secure
June 5, 2017

Ya llevo varios productos en gearbest, siempre mis pedidos han sido rapido, me han contestado las dudas en menos de 10h y todos los productos son oficiales.
En conclusión, de momento un 10 para ellos: D

I take order several things of gearbest, always my orders have been rapid, have answered me in less of 12h the doubts and all the real products.
In conclusion, at the moment 10 for them :D

Date of experience: June 5, 2017
Florida
1 review
1 helpful vote
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I received a defective product.
Been trying for 3 months to return.
Worst customer service.
Attempted to refund 1/12 the cost of the item.
Have been giving me the run around.
I returned the product to some third party Chinease scam PO box.
FAO: Robert Zhou
POBOX 4286, ******* Arrow Rte, Rancho Cucamonga, CA *******-9998USA
Buyers beware its trash and your going to be ripped off.

Date of experience: June 5, 2017
Lily L. Gearbest Rep
over a year old

Dear Matt,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.

Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,
Gearbest.com

RU
1 review
0 helpful votes
Follow I V.
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5 star
June 5, 2017

Gearbest. Store where to buy for 3 years. Latest purchase is Xiaomi wifi radio. The price was a little higher than at other Chinese stores but the shipping to my country was free courier on that day. Xiaomi WiFi Radio to configure helped me website http://ximiraga.ru Now the device can work not only with Chinese but with radio stations of Russia, Ukraine, Hungary, Germany, Italy and other countries.

Date of experience: June 5, 2017
Brazil
1 review
0 helpful votes
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Comprei um mouse e um mouse pad na gearbest, ate eu recebe o prduto foram 2 meses, muito rapido por eu morar no Brasil. O mouse é muito bom com varios ajustes e funções, já estou usando a 3 meses e é incrivél. O mouse pad comprei da mesma marca, muito bom a qualidade dos dois.Esta é a minha experiência objetiva real e que eu estou disposto a compartilhar isso com outras pessoas, para ajudar a comprar em lugares de confiança.

Date of experience: June 5, 2017
Italy
1 review
0 helpful votes
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Good online store
June 5, 2017

"I have made numerous orders on gearbest and this is my free thought. Prices are usually low and products of good quality in relation to price. I had to contact the kindly customer support some times for some delay in delivering the product or for other problems, but I always managed to reach a good compromise. The weak point of the site is the shipping that is quite slow (but in most cases it is really cheap, so it's worth the wait) and you risk paying the customs if you do not know which shipping to use. But for this, just ask the customer support or search the internet. "

Date of experience: June 5, 2017
Portugal
1 review
0 helpful votes
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Buyer from Lisbon, Portugal
June 5, 2017

I´ve been shopping from GearBest for more than a year and my personal experience is very satisfactory. All the transactions that I made arrived at destination (Portugal), so I had a positive experience in all my buyings. The items arrived well packed and all of them are still functional to me. The expedition/shipping is very fast in most cases and i had no problems whatsoever with customs.
I recommend shopping at GearBest to all my friends and family.

Date of experience: June 5, 2017
Greece
1 review
0 helpful votes
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Good Store
June 5, 2017

Very good shop that i recommend. Huge variety of products with low prices. Usually the shipping time is fast if you consider that Gearbest ships worldwide.

Date of experience: June 5, 2017
Italy
1 review
0 helpful votes
Follow Beppe P.
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The best shop in the network
June 5, 2017

Gearbest.com is a great online shopping site I have been using for a long time. You can find everything from objects for the home to electronics, from clothing to toys, from sport to jewelery at very low prices. You can decide the type of shipment, from the cheapest (often free) to the fastest and therefore most expensive.
Before I bought many products for vaping, but now I see that they are no longer for sale, maybe only in my country, too bad.
I still give 5 stars to the site.

Date of experience: June 5, 2017
Italy
1 review
0 helpful votes
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Fantastic store
June 5, 2017

According to my personal experiences with the store gearbest, I can say that it is really great for several reasons. The first is the variety of products in the store, the second reason but no less important is the price, a reason I particularly like is the ability to use coupons to save on certain products or certain categories, but the icing on the cake It is possible to use points to get a further discount. As far as shipments are impeccable, no customs cost, respected timing and good packaging. To end the service is seriously reliable and try to respond as early as possible, available and serious. I highly recommend gearbest

Date of experience: June 5, 2017
Italy
1 review
0 helpful votes
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GearBEST is the BEST
June 5, 2017

I buy from gearbest for 2 3 years now and i am always satisfied, with shipment and mostly with the assistence.

Date of experience: June 5, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom