
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ad oggi ho fatto una decina di ordini, rispetto ad altri siti concorrenti hanno meno prodotti ma quasi sempre a prezzi inferiori.
A parte un paio di ordini rimborsati perche il prodotto non era piu disponibile in magazzino, è sempre andato tutto bene.
Ho sempre usato spedizioni gratuite, partite sempre dall'unione europea quindi tempi piu che accettabili, da notare le ultime due arrivate in meno di 10 giorni dal momento dell'ordine.
"flash sale" prezzi imbattili
I bought a lot of things from GEARBEST, and I've never had any problems. The only time I got assistance was fast, customer service at the top. Spectacular prices. Recommended.
Problems with the store was not, everything is fine. Large assortment and fast delivery. I ordered a backpack Xiaomi. He had a great discount price, and the backpack was cool. The courier brought directly to the office for work. Now I carry this bag. I'm satisfied. My order - W**************
I've been shopping from Gearbest for a couple of years and I have cero complaints. Products are as described, they arrive quite quickly and the price is sincerely the best. Plus shopping constantly gives you points which encourage you to keep on going.
I have several lamp, but the best of them Convoy S2. I bought it in Gearbest only $ 4 using discount coupon. This incredible price for this product. I am very happy. Delivery to my country - Ukraine was only 15 days, it is very fast, delivery of other shops within 1 month.
Lamp works very well, have many modes of light, very reliable.
I recommend this store, all other products will buy here too!
It's been a while I'm buying from them and really like the experience.
They price is almost all the time better than the others, the provide the best/fast shipping (Post Nl, Aramex...). I also like the picture of the package the attache to the order when the order is shipped (kind of proof).
The support team is very responsive. I had some "un-received" goods and had been refund by them!
Highly recommended!
Ho acquistato molti telefoni ed accessori per me ed amici ed alla fine è andato sempre tutto per il verso giusto. Prezzi imbattibili e spedizioni rapide. Si trovano spesso anche codici sconto.
Site confiável, com produtos de qualidade e preços muito apetecíveis! Antes de conhecer a Gearbest já fazia compras online no entanto desde que fiquei com conhecimento da Gearbest que raramente encomendo de outro sitio, pois apresenta produtos variados, de boa qualidade e com descontos e preços muito bons. É um website confiável, que tem um serviço de atendimento ao cliente cinco estrelas sempre pronto a ajudar, estando sempre prontos para garantir a melhor experiência ao cliente no que toca por exemplo a produtos com defeito. O único senão é o tempo de entrega dos produtos especialmente se vierem do armazém chinês, mas com as vantagens que apresenta vale a pena esperar.
NEXX WT3020F Mini Pocket NAS Router AP Reapeater bu ürünü internette satılan en uygun fiyata aldım hem ürünün hızlı kargolanmasından hem ürünün paketlemesinden çok memnunum online alışveriş de gearbesti tavsiye ederim
I buy a lot of small gadgets from this shop and I've always been satisfied. They offer low prices, with many initiatives to save money like flash sales or point that you can earn reviewing the products you buy. The shipping time has been reasonably fast, I always buy from China warehouse and I use registered mail or express shipping and the time is about 10 to 15 days. Everything arrive always well packed. The customer service is good too, if something go wrong they offer refunds or, if your parcel get lost and you buy the insurance( which is cheap), they resend a new product. Until now I don't have nothing to complain.
I started buying on gearbest a few month ago and since that moment i can't stop myself! Now when i have to buy something the first thing i do is to search it on gearbest because it's my first choice. I have never had any problems either with the goods or with the shipment. Obviusly the best thing on gearbest is the price... you can't find a better website!
So i can recommend it to anyone this fantastic world called gearbest!
I'm ordering from grearbest for almost 2 years and never have problem my item are shipped on time and arrive fast to USA
TL; DR
Classic bait and switch got me in with big item on fire sale and only actually shipped items they made a huge profit on
I bought a Chinese market tablet from them happy with their price knowing what its like shipping from such a business. I order some accessories for it also a few gadgets and nick-nacks. They shipped the crap but not my big item that got me in the door or the in demand fidget spinners.
In before the robot customer service types some auto response not reading anything dirty scammers.
Melhor loja de todas, envio rápido, produto de qualidade, chegou direitinho, tudo conforme anunciado
É uma experiencia fantástica, preço baixo e qualidade no atendimento. Tenho comprado muitos produtos na GearBest e nunca me faltou suporte.
Ho fatto tantissimi acquisti su gearbest, soprattutto smartphones e tablet e ogni volta è andato tutto benissimo!
Hanno i migliori prezzi sul mercato e spedizioni velocissime e senza pagare la dogana!
Inoltre per qualsiasi problema sono sempre disponibili ad aiutare a risolverlo in breve tempo! Sempre molto vicini al cliente!
Mi sento di consigliarlo a tutti, ne resterete sicuramente soddisfatti!
I live to buy here because of the great prices and fast shipping great site always on time shipping and shipping is always free
The variety, price and quality of the products is excellent. The shipping fees are acceptable even if free shipping option often is missing. The dispatching time is good, the shipping is fast. The customer service is very responsive. So far their solutions to solve a problem were very favorable, even though usually we had to change several messages until arriving to a result. Gearbest is a reliable place for shopping.
I have been using this store for quite a long time. I bought about a dozen different products. And I can say with certainty that the store is evolving. Online support works perfectly - the order, the date of which did not bother me, was canceled without extra questions. Changing the parameters of the goods after the order? No problem. Parcels are always reliably packed, after sending they always send a photo of the parcel, which sometimes makes it easier to search by mail. The system of points also pleases - getting them for reviews and reviews is a good incentive to spend a little time for this. For that, you can save money with the following orders, covering up to a third of the cost points. In general I recommend dany store.
Already made several orders, and all came trough.
The lead times depend on the shipping method chosen, I had packages that took a month to get here, and other ones that took 10 work days to arrive.
There are a huge variety of products to choose from, and the feedback given by previous purchasers, allow you to get some real idea if the product really suits your needs.
I had to contact customer support, and normaly there wasn't long wait before getting some feedback.
They work with paypal, so it gives us sume assurance on you buys.
I won't give 5 stars, just because I haven't tested their product return proceedings, and there was one product, that had one flaw in the discription, and the price didn't make me wanna go with the trouble of returning it.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.