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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

California
1 review
0 helpful votes
Follow Nikolaos G.
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Thankful
June 9, 2017

Gearbest is the best online worldwide store! And im saying that from my whole experience! Best items, Best prices, best support!

Date of experience: June 9, 2017
Ukraine
1 review
0 helpful votes
Follow Oleksandr L.
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I have been shopping in this store for a long time. And gearbest never failed me. The goods are always of high quality. Fast shipping and delivery. I recommend to everyone. The last purchase (Original Xiaomi Mi Smart WiFi Socket) (W**************)) is very useful.

Date of experience: June 9, 2017
RU
1 review
0 helpful votes
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I ordered many times on this site and never failed.
Delivery at the highest level.
Money in case of bad transportation is returned almost immediately.
Support is very nice and the case is communicating.

Date of experience: June 9, 2017
Spain
1 review
0 helpful votes
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Very good seller
June 9, 2017

I have used this seller many times and every time everything went well, customer service is also at high level. I recommend this seller.

Date of experience: June 9, 2017
Italy
1 review
0 helpful votes
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Ho comprato diversi oggetti su questo sito e mi sono sempre trovato bene. I prezzi sono convenienti e le consegne sono puntuali e precise

Date of experience: June 9, 2017
France
1 review
0 helpful votes
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So nice
June 9, 2017

A

Très satisfait de ce site, les tarifs sont très corrects et surtout aucun soucis de livraison, le service client est efficace.
Vraiment excellent service.

Very satisfied with this site, the rates are very correct and especially no worries of delivery, the customer service is efficient.
Really excellent service.

Date of experience: June 8, 2017
Canada
1 review
1 helpful vote
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Hi! Never buy anything from that people. They sell junk and don't care about costumers, don't reply complains, don't exchange the garbage what they sell, so on. Never want to hear about them again. Zsolt.

Date of experience: June 8, 2017
Lily L. Gearbest Rep
over a year old

Dear Zsolt,
Thank you for your comment.
We always will do our best to help solve any issue for customers.
We offer all our customers solutions based on our policies.
Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

Could you please kindly provide the order number or any ticket ID you submitted for us here?
We look forward to hearing from you soon.
Gearbest.com

Portugal
2 reviews
0 helpful votes
Follow Hafizul I.
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I ordered a laptop from Gearbest in late July, and the product arrived within 3 weeks. The laptop was shipped from China and I received it in Europe without paying any import duty. The produce arrived as described, well secured, without any issues.

After 5 weeks of use, I had an issue with the laptop, which I managed to resolve following the suggestion from Gearbest support. As a good gesture, I also received points from Gearbest for the inconvenience.

I have been using Gearbest for several years now, and in general, I am quite pleased with their products and after-sale services. I would recommend the website highly, especially for electronic goods.

Date of experience: June 8, 2017
Brazil
1 review
0 helpful votes
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Eu tive a oportunidade de comprar 2 vezes com o GearBest, ambos foram ótima experiência: bom produto; Entrega rápida;

Recomendaria sem medo!

Date of experience: June 8, 2017
Mexico
1 review
0 helpful votes
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Always have very good promotions, shipping is fast, they have excellent support and the best thing is that everything is original

Date of experience: June 8, 2017
Japan
1 review
0 helpful votes
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I have bought cameras, phones and tablets here.
All prices of the products are reasonable.
If you are looking for Chinese inexpensive products, this website will be helpful.

Date of experience: June 8, 2017
Spain
1 review
0 helpful votes
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I made three orders on GearBest. The service has been excellent. I can confirm that the package is excellent, the delivery is very fast and the products are quality.
In all three orders, the products arrived in Spain ahead of schedule. All the products were exactly as the description indicated.
I usually visit several websites before placing orders and at GearBeast I find deals and very good prices. I like that I can pay with paypal.

Date of experience: June 8, 2017
Brazil
1 review
0 helpful votes
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Gearbest é a melhor loja para comprar produtos na China! Os produtos têm um preço justo a entrega muito rápida!

Date of experience: June 8, 2017
Latvia
1 review
1 helpful vote
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Gearbest has always been a fast, cheap and
My first choice when choosing a shopping site. They have one
Of the best customer service representetives. One of the cheapest choices only,
Price wise. Amazing service and fast delivery, my number one pick. Thank you gearbest!

Date of experience: June 8, 2017
Mexico
1 review
0 helpful votes
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I have done about 10 orders with them and I have never had any problems, the package came to the door of my house very fast, the customer service is one of the best, thank you Gearbest.

Date of experience: June 8, 2017
Mexico
1 review
0 helpful votes
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After several months of shopping at this store I decided to write two words about my very positive experience.
Despite the fact that this shop has its headquarters in China, I was surprised by the service and its shipments without further additions or customs surprises in my nation.
This store ships primarily from China and also from the European Community, with a 2-year warranty.
I would like to point out that I have been unlucky in two cases with two products with electronic defects and with my policy allowed me to make the defective product and restarted the money I paid for the purchase and shipping costs for the return.
My conclusion is that I found my alternative to the giant Am@ zon.
The strong bags I discovered in this store are:
- the quality of the products on sale
- Quality and speed in assisting the buyer
- the return policy
- 45 days to make the product.

Date of experience: June 8, 2017
Brazil
1 review
0 helpful votes
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Great Store
June 8, 2017

Great store, I'm always buying, I've never had problems, everything arrived correctly, the reward program for points is excellent, I recommend it to everyone.

Date of experience: June 8, 2017
Brazil
1 review
0 helpful votes
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I've known GearBest a few years, and my experiences are 100% positive.

My recent purchase in gearbest made me very happy and as always I am crazy to keep buying.

+2
Date of experience: June 8, 2017
Portugal
1 review
0 helpful votes
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All the problems I had with gerabest products were resolved in 24 hours. They always gave me several options that I will mention:
1-Return the item with full refund.
2-Keep the item and accept a partial refund for the Gearbest account (credit)
3-Resend a replacement (no return) with a fair value agreement.
4- In some cases of error in the shipment they made me the reenvolso and still some points in the account Gearbest

Date of experience: June 8, 2017
Greece
1 review
0 helpful votes
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I have ordered multiple times form gearbest. Never had even one issue. I mean never ever. My mobile phone is from gearbest, my action camera too, my flashlight and a bunch of other things. Even at one keyboard that I had an issue gearbest solve it really really fast asking me what am I willing them to do. It is my recommended shop, I trust gearbest team more than every other site. I trust them so much that I pay with credit card and not using paypal.

Date of experience: June 8, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom