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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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No último ano tenho feito compras apenas no site Gearbest e não posso estar mais contente. A Gearbest tem produtos com uma excelente qualidade, a preços super acessíveis e o envio é rápido.
Após comprar artigos na Gearbest, podemos dar a nossa opinião sobre o mesmo e ganhar pontos, podendo trocá esses mesmos pontos por descontos na compra de outros produtos, simplesmente fantástico.
Outro fator importante é o pós venda e também nesse aspeto o Gearbest é 5*****. Caso exista algum problema com um artigo que tenham comprado, a Gearbest resolve rapidamente o problema, de forma a que o cliente não saia prejudicado.
Gearbest é simplesmente fantástico.
La primera experiencia que tuve en compras por internet fue con Gearbest, desde entonces (hace más de 2 años atrás) no he encontrado ninguna otra tienda en línea que ofrezca la calidad y los precios que ofrece Gearbest
GearBest reprezinta solutia perfecta! Acesta este unul dintre cele mai mari si serioase magazine care comercializeaza gadget-uri. Preturile sunt foarte bune, mult mai mici comparativ cu restul magazinelor chinezesti care dispun de o gama de produse mult mai variata.
Aspectul site-ului este unul ingrijit, profesionist, ceea ce inseamna ca daca ai experienta in online, in cateva secunde iti poti da seama ca in spatele acestuia se afla un magazin serios. Un plus la capitolul credibilitate este dat si de Norton, alegerea acestora atunci cand vine vorba de securitatea magazinului. De asemenea, faptul ca poti plati cu Paypal iti ofera o anumita siguranta, deoarece in cazul in care crezi ca ti se face o nedreptate, paypal poate interveni si rezolva situatia, motiv pentru care eu personal, in general iti recomand sa folosesti Paypal pentru cumparaturile din China, indiferent de magazinul ales.
Buena pagina de compras,
Sin duda es una de las mejores paginas que puede existir, he hecho pedidos y ninguno sin problemas, buen servicio al cliente, te tratan bien, es una de las mejores.
I have been buying almost a year in Gearbest, and another 2 more, and so far this has been better for several reasons. The first reason is for their good discounts that they apply regularly. The second, the speed with which they dispatch your order and also for their low shipping cost. I am from Mexico and the 8 purchases I have made have arrived without any inconvenience. I hope they continue like this
I bought many electronic products on this store the last year and always have a very good experience, mainly smartphones and tablets, always perfectly bran new products received in time with the free delivery option, it comes to spain in nearly 10/15 days. Very happy with the customer service when i have some doubt, i recommend 100% this store.
"Good service and prices"
I had a good experience with Gearbest. They have a wide variety of products with affordable prices. I made about 10 orders from them and had no problem with them. The products are of better quality. And you can also rely on evaluations of other customers' products that are a lot.
Ich bestelle schon sehr lange bei Best Gear und bisher hat alles zur besten Zufriedenheit funktioniert. Bezahlt wir per PayPal und die Auswahl des geeigneten Lieferanten ist groß. Das Tracking funktioniert auch sehr gut. Die Ware wird sehr schnell versendet und kommt in kürzester Zeit an. Sollte einmal etwas nicht so funktionieren, bietet Best Gear einen tollen Support an. Alles in allen, ein wirklich guter Online Shop.
Ordering the W************** was delivered quickly. I got Original Wotofo Conqueror RTA, which had long dreamed of, the quality is very good, works flawlessly. Many thanks to the Gearbest. I am sure that if there are problems, support will help to solve them. To support of the Gearbest never claims was. Olegmelmot. 17.09.2017
I did the next order (W**************) on gearbest but my package was lost, they were very helpful. Reliable and cheap website, I would recommend it to everyone
Gearbest its simple the best online store in the world. Many thousands of quality products with the lowest price on the market. The online support is fast and easy, solved all my problemas till today. Of course I recommend to other people buy in Gearbest.
I must say that I was surprise to how Gearbest reacted when I declared my order D. O. A The phone was not working! Impossible to turn it on.
The way they treated my request, the propositions made and the fact that they answered each of my question make me say that they are real profession al.
At gearbest, they know how to take care of a customer, that is what I experienced, so I tell it this way.
I think its one of the best online shopping sites. Always accurate description of items.
They have kind and prompt customer service if you have a question or problem then they normally respondwihin a working day
I have ordered many items from Gearbest and all the packages have arrived safe and within specified shipping time. They have a point sistem where you can get a little bit off your money back, then spend it on next purchase. Every day there are different discounts on items they sell. Overall simple, and easy to undertand store.
Ho scoperto Gerabest circa un anno fa e da allora acquisto qualsiasi cosa inerente il mondo delle sigarette elettroniche e della tecnologia.
I prezzi sono sempre ottimi e le spedizioni veloci e puntuali (fatto salvo per i periodi di festa dove comunque qualsiasi sito e-commerce subisce ritardi).
Per qualsiasi problema si possa verificare l'assistenza è sempre presente e risponde al massimo in 24 ore risolvendo sempre le esigenze del cliente.
Soddisfattissimo consiglio vivamente questo portale per i proprio acquisti.
GearBest is The Most Good quality Website The Most Low money Is Used To Buy Any thing
" Allways Like to buy Gearbest Products my Home IS Filled With GearBest Products Some Are secured to Home Secureity With the Xioami router My All GearBest Products Are Connnected Sricam, Xioami Cam, HardDisc, Coumputer Etc. q
I've purchased so many item from this shop, so i would like to share with everyone my experience. Gearbest is reliable website, with a wide range of products. The customer service is very very nice.
Pros:
-Excellent quality control.
-Fast shipping
-Safe Payment
-Excellent Customer service
Cons:
-Actually i haven't find any cons
In this store has already made about 10 orders - everything has been received, everything is working properly. Very often they are delivered by courier. Usually prices are not the lowest, but very often there are sales, when prices are much lower than in other online stores. From the last received DVR xiaomi mijia car dvr, the delivery took about 2 weeks. Cool stuff.
I have already made 9 purchases through Gearbest in all of them the tracking code worked, I never had problems when I had to contact the support to change color or even the shipping address due to people problems. The service is phenomenal, the products are of the highest quality, and the shipping is incredibly fast. Today is my only site for overseas purchases.
Gearbest is the best and serious website for me because it's serious, fast answers and devices are in good conditions when they are shipped,
Best regards
21 января 2017 года делал заказ на сайте Gearbest. Номер заказа W************** на сумму USD 53.95. В этом заказе было очень много позиций, аксессуары для мобильных телефонов, инвентарь для кухни, детские принадлежности. Заказ пришел вовремя, аккуратно упакован, со всеми позициями заказа. Давно пользуюсь сайтом GearBest и очень доволен всегда!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.