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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I ordered quite a lot of products at this shop and every experience was great. Every order was well packaged and arrived on time. The customer service is quick and helpful and the overall shopping experience is great.
The products are always original and i never received a fake.
I would recommend this shop to everybody who's interested in products form Chinese manufacturers.
This is my honest opinion about the shop and i would always order at this website again.
Great stuff at low prices, kind and responsive customer service. Very good opinion on this site, half of my purchases on-line are on gearbest. Reccomended!
P.s. To all reviewers complaining about stuff not working in their country, wrong size for dresses or return policies: remember that the stuff comes from China so when you buy something you have to ask and specify if the goods can work in your country and look at the comparison size charts. I have bought dresses, adapters and even a 2 in 1 pc and had no problems at all. Once got a DOA item and got refunded after proving the item was faulty, so please don't blame gearbest for your ignorance.
I am from Russia, and it is common to order products from China to save costs. While there are a lot of Internet shops out there, and I have dealt with many of those, I'd like to single out GearBest firstly because:
What you order is 100% genuine and the store guarantees it
Reasonable prices - and let's not forget about discounts, coupons and credits that you get for every purchase. A lot of promos and email price only that is applicable only to my account.
I would also like to comment on packaging because it is important for me. When I ordered electronics - it has always been packed professionally so that it reaches me undamaged and in excellent condition.
Let's not forget about support that is there for you 24/7 - you can initiate a chat and ask questions, find more about shipping etc - or you can send a message and be sure to get a reply.
I would definitely recommend you to shop in GearBest as my experience was overwhelmingly positive.
This website has some of the unique gadgets which you don't find elsewhere. And its less expensive to buy products
En ésta página verdaderamente encuentras de todo!
A muy buen precio, muy buena calidad, envío rápido, excelente atención y de la manera más fácil!
He tenido una muy buena experiencia comprando todo tipo de productos en gearbest! Son muy rapidos en cuanto los envios y muy economicos. No lo duden ademas su dinero esta protegido y nunca perderan algun producto ya que los respalda paypal!
100% Recomendados!
I love gearbest for very fast and good delivery! Its usually amounts 10-15 days to Estonia! Gearbest also have a very cheap and good quality products. All items what i ordered - working :) And i still waing my last order - 2 pair of headphones, i ordered it 06.06.2017.
Very pleased with the internet store Gerarbest. In my opinion, one of the best! Low prices for goods, lower than on Alyekspress. A wonderful bonus system which I use at every purchase. Also there is an opportunity for an affiliate program. I advise everyone to use this online store.
Extremely helpful customer service. Especially for me whos a 1st timer in online shopping.
I hope they improve on their delivery time, that's about it.
I'm overall satisfied with the service they provided.
Gearbest offer very quality & cheap product in there website. According to the oter e commerce website gearbest offer good support for customers & I am very happy to work with gearbest. On that time i purchased more than 25 items via gearbest at last 1 1/2 year.
My go-to when it comes to shopping for new tech (and other stuff). A wide range of products, best prices, reasonably fast shipping and great customer service. I've been shopping with them for almost two years, and every order has been smooth.
Tried to order ilife a4s robot vacum but they informed me after a month that they are having supplier issues, so replaced order to ilife v5s and they are telling me it is on back order and they do not know when it is possible to be shipped. My 170 $ is setting in their account over a month now.
It would me good idea to mention on site that item is on back order or out of stock! They make you pay and now i have to solve issues with refund back to paypal.
Worst online shoping experience ever, better try another store. I do not recommend gearbest.
My experience was great, Gearbest customer service fulfills everything you can expect. Really, there's nothing to complain.
It's almost 2 years that I buy regularly from this store, maybe because it is economic, maybe because is the best one. Each product I bought, arrived. (and from other chinese stores these often does not)
If you receive by mistake a broken object, they will fully refound you. I you have any problem with the product they refound you. They accept Paypal payment, they use a really good points method. A very good shipping method with Italy Express
Summarizing: fast shipment, fast support, top reliability.
I suggest this store!
Na minha experiência na gearbest é boa, já fiz algumas encomendas e recomendo, chegaram sempre em boas condições e nunca tive grandes problemas. O apoio ao cliente é bom e funciona. Os produtos também são de boa qualidade e de preço muito bom!
I bought an atomizer on Feb 19,2017 Order number: W************** I am absolutely delighted. Quick post, Polite customer representative and best prices. I will shop again. Thanks Gearbest.
I've ordered several items over the last two years and it was never a letdown. Shipping to Germany works great.
Customer service answers fast.
I have been using the Gearbest over a year. I am really happy to buy from GB. They have really good deals. I am addicted now. Also, They have good customer service, if there is a problem.
Overall You can choose them to buy. I have spent over 700$ so far without problem at all.
Thank you GB for letting us to have a good deals.
D'après mon expérience. Je trouve que gearbest est le meilleure site d'achat sur internet. Un site formidable où vous pouvez trouver tout ce dont vous avez besoin.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Kam,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to hearing from you,
Gearbest.com