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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Hanno b.
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I ordered quite a lot of products at this shop and every experience was great. Every order was well packaged and arrived on time. The customer service is quick and helpful and the overall shopping experience is great.
The products are always original and i never received a fake.
I would recommend this shop to everybody who's interested in products form Chinese manufacturers.
This is my honest opinion about the shop and i would always order at this website again.

Date of experience: June 15, 2017
Italy
1 review
1 helpful vote
Follow Paolo M.
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Great stuff at low prices, kind and responsive customer service. Very good opinion on this site, half of my purchases on-line are on gearbest. Reccomended!

P.s. To all reviewers complaining about stuff not working in their country, wrong size for dresses or return policies: remember that the stuff comes from China so when you buy something you have to ask and specify if the goods can work in your country and look at the comparison size charts. I have bought dresses, adapters and even a 2 in 1 pc and had no problems at all. Once got a DOA item and got refunded after proving the item was faulty, so please don't blame gearbest for your ignorance.

Date of experience: June 15, 2017
RU
1 review
0 helpful votes
Follow Andrey B.
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I am from Russia, and it is common to order products from China to save costs. While there are a lot of Internet shops out there, and I have dealt with many of those, I'd like to single out GearBest firstly because:
What you order is 100% genuine and the store guarantees it
Reasonable prices - and let's not forget about discounts, coupons and credits that you get for every purchase. A lot of promos and email price only that is applicable only to my account.

I would also like to comment on packaging because it is important for me. When I ordered electronics - it has always been packed professionally so that it reaches me undamaged and in excellent condition.

Let's not forget about support that is there for you 24/7 - you can initiate a chat and ask questions, find more about shipping etc - or you can send a message and be sure to get a reply.

I would definitely recommend you to shop in GearBest as my experience was overwhelmingly positive.

Date of experience: June 15, 2017
India
1 review
0 helpful votes
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Excellent website
June 15, 2017

This website has some of the unique gadgets which you don't find elsewhere. And its less expensive to buy products

Date of experience: June 14, 2017
Mexico
1 review
0 helpful votes
Follow Jesus R.
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En ésta página verdaderamente encuentras de todo!
A muy buen precio, muy buena calidad, envío rápido, excelente atención y de la manera más fácil!

Date of experience: June 14, 2017
Mexico
1 review
0 helpful votes
Follow Lorena H.
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He tenido una muy buena experiencia comprando todo tipo de productos en gearbest! Son muy rapidos en cuanto los envios y muy economicos. No lo duden ademas su dinero esta protegido y nunca perderan algun producto ya que los respalda paypal!

100% Recomendados!

Date of experience: June 14, 2017
Estonia
1 review
0 helpful votes
Follow aleksandr a.
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I love gearbest for very fast and good delivery! Its usually amounts 10-15 days to Estonia! Gearbest also have a very cheap and good quality products. All items what i ordered - working :) And i still waing my last order - 2 pair of headphones, i ordered it 06.06.2017.

Date of experience: June 14, 2017
Brazil
1 review
0 helpful votes
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Gearbest
June 15, 2017

I already bought things in many stores on the web, but the best experience I had was with Gearbest with no doubts

Date of experience: June 14, 2017
RU
1 review
0 helpful votes
Follow Ilshat Z.
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The best online shop Gearbest
June 14, 2017

Very pleased with the internet store Gerarbest. In my opinion, one of the best! Low prices for goods, lower than on Alyekspress. A wonderful bonus system which I use at every purchase. Also there is an opportunity for an affiliate program. I advise everyone to use this online store.

Date of experience: June 14, 2017
Philippines
1 review
0 helpful votes
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Extremely helpful customer service. Especially for me whos a 1st timer in online shopping.
I hope they improve on their delivery time, that's about it.
I'm overall satisfied with the service they provided.

Date of experience: June 14, 2017
Sri Lanka
1 review
1 helpful vote
Follow Dinesh R.
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Gearbest Product
June 14, 2017

Gearbest offer very quality & cheap product in there website. According to the oter e commerce website gearbest offer good support for customers & I am very happy to work with gearbest. On that time i purchased more than 25 items via gearbest at last 1 1/2 year.

Date of experience: June 14, 2017
Sweden
1 review
0 helpful votes
Follow Mats H.
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My go-to when it comes to shopping for new tech (and other stuff). A wide range of products, best prices, reasonably fast shipping and great customer service. I've been shopping with them for almost two years, and every order has been smooth.

Date of experience: June 13, 2017
Israel
1 review
0 helpful votes
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Tried to order ilife a4s robot vacum but they informed me after a month that they are having supplier issues, so replaced order to ilife v5s and they are telling me it is on back order and they do not know when it is possible to be shipped. My 170 $ is setting in their account over a month now.

It would me good idea to mention on site that item is on back order or out of stock! They make you pay and now i have to solve issues with refund back to paypal.

Worst online shoping experience ever, better try another store. I do not recommend gearbest.

Date of experience: June 13, 2017
Lily L. Gearbest Rep
over a year old

Dear Kam,
Thank you for your comment.

Gearbest items have varying processing times based on their warehouse location and stock availability.
Please note that each item has its warehouse option and dispatch time displayed clearly on the web page.

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to hearing from you,
Gearbest.com

Brazil
1 review
0 helpful votes
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Awesome website
June 13, 2017

My experience was great, Gearbest customer service fulfills everything you can expect. Really, there's nothing to complain.

Date of experience: June 13, 2017
Italy
1 review
1 helpful vote
Follow Redi F.
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Gearbest on top
June 13, 2017

It's almost 2 years that I buy regularly from this store, maybe because it is economic, maybe because is the best one. Each product I bought, arrived. (and from other chinese stores these often does not)
If you receive by mistake a broken object, they will fully refound you. I you have any problem with the product they refound you. They accept Paypal payment, they use a really good points method. A very good shipping method with Italy Express
Summarizing: fast shipment, fast support, top reliability.
I suggest this store!

Date of experience: June 13, 2017
Portugal
1 review
0 helpful votes
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Recomendo
June 13, 2017

Na minha experiência na gearbest é boa, já fiz algumas encomendas e recomendo, chegaram sempre em boas condições e nunca tive grandes problemas. O apoio ao cliente é bom e funciona. Os produtos também são de boa qualidade e de preço muito bom!

Date of experience: June 13, 2017
Turkiye
1 review
0 helpful votes
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Gearbest very good
June 13, 2017

I bought an atomizer on Feb 19,2017 Order number: W************** I am absolutely delighted. Quick post, Polite customer representative and best prices. I will shop again. Thanks Gearbest.

Date of experience: June 13, 2017
Germany
1 review
0 helpful votes
Follow Armin D.
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I've ordered several items over the last two years and it was never a letdown. Shipping to Germany works great.

Customer service answers fast.

Date of experience: June 13, 2017
Turkiye
1 review
0 helpful votes
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They are the best
June 13, 2017

I have been using the Gearbest over a year. I am really happy to buy from GB. They have really good deals. I am addicted now. Also, They have good customer service, if there is a problem.
Overall You can choose them to buy. I have spent over 700$ so far without problem at all.
Thank you GB for letting us to have a good deals.

Date of experience: June 13, 2017
Morocco
1 review
0 helpful votes
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gearbest.com
June 13, 2017

D'après mon expérience. Je trouve que gearbest est le meilleure site d'achat sur internet. Un site formidable où vous pouvez trouver tout ce dont vous avez besoin.

Date of experience: June 13, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom