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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I am happy to find that store. I had some problems with my order and when the item didnt arrive to my place THEY send me another without charge and for that day i bought from that company many others thinks W************** WP************** WP************** WP************** W************** W************** and many many others orders.The store is 5 STARS and if the site has many stars i will put them. I trust them guys
I never had a problem with gearbest! The shipping was fast, the service was very good and the products is what you see in the site!
I've been a loyal Gearbest customer for more than a year now and I have had nothing but great buying experiences so far. The prices are unbeatable and the delivery system is almost flawless. Most of my items arrived on time and even those who didn't, after a quick ticket to the Support Center, got resolved in no time - either compensating me for the delay or scheduling another delivery. The quality of their customer service is notable, due to its fast response and effectiveness dealing with any issues that may arise during your experience as a buyer. Highly recommend friends, family and strangers to use this platform.
Was worried about ordering noname video card, but at the end got real nVidia graphic chip inside. Still don't sure about quality of memory, but it works.
I'm from México. The first time I bought it, I was afraid that my orders would not come to me. But really they have never failed me, even if there was some problem with my products, they were responsible for making their guarantees valid. I am totally satisfied.
It's almost 2 years that I buy regularly from this store, maybe because it is economic, maybe because is the best one.
Each product I bought, arrived. (and from other chinese stores these often does not)
It's also the fastest chinese store for what concerning the ordinary shipment.
If you receive by mistake a broken object, they will fully refound you.
They accept Paypal payment, they use a really good points method.
Summarizing: fast shipment, fast support, top reliability.
I personally suggest this store!
I ordered over 60 times at gearbest.com and had no problems at all:
The items I received are of a good quality, the packages came safe and fast!
I live in Germany and shipment takes between 8 and 20 days - that's no problem, for shipment is free...
I highly recommend this platform!
One of the best Online seller is GearBest. Genuine & best customer service. Understands the customer requirements & feelings
I have made over 10 orders on gearbest and they arrived on time and safely, Prices are very good compared to others, Shipping is fast and they ship to many countries!
Customer service is great and they respond to your questions fast, I highly recommend Gearbest!
I bought a charger in this online store. I really liked the support of customers and fast delivery by courier to my house, in just 14 days! ( In this store very low prices, if you compare them with other Chinese online stores, which have the same product is much more expensive.
In addition, I applied bonuses and the goods cost me very cheap.
"GearBest have everything i look for my ehopping.
I can find everything there, from home accessories, technology to e-vaping tools and mods i think is the best site on earth!
P.S. Worldwide shipping is very fast! Excellent service!"
Сделал в магазине Gearbest.com много заказов. Заказываю у них мелкую электронику, товары для дома, аксессуары для своего автомобиля. Оплата Paypal, доставка в Украину службой Новая Почта занимает в среднем от 10 до 20 дней. Всегда отличный и качественный товар. Всегда бывают хорошие цены. Рекомендую этот магазин.
Hallo,
Gearbest ist ein echt flotter chinesischer Händler. Der Kontakt ist sehr zuvorkommend und hilfreich. Eine Reklamation wurde perfekt und freundlich gelöst. Die Lieferzeit ist hervorragend, die Ware geht sehr schnell in den Versand. Ich kann Gearbest nur empfehlen. Sehr symphatisch!
Grüße
Sebastian
I bought a razor and several phones. The shipments were accurate and the prices were always cheap. Customer service has always responded promptly to my requests by solving any problems
Hi everyone today I want to tell you about my experience with gearbest, it's 2 years that I often buy on gearbest and I have always found it well, I always received all the items without any problems, except the last purchase where unfortunately the package does not It arrived but the blame wasn't gearbest, but the postal service, I immediately signaled with a gearbest ticket and they paid me back on paypal. So great customer service and assistance. I invite anyone who wants to buy to buy without problems because I've always been fine. This is my experience and I wanted to share it with you.
I have been using it for a year, and i find myself ordering much less from aliexpress. I got various vaporizers, tablet\laptop, vacuum robot, android tv, and a lot of small electronic devices and tools there
Item selection is good, they try to sell only quality products, not always the case but way better then random seller on ali.
Delivery options are very good, they always try to improve shipping time by using various mailing companies. Lately i ve been ordering using Azerbaijan mail, and its sooo fast.
All problems with defective products have been solved, got refund every time.
Customer service have good english, so its easy to submit tickets.
And last but not least - you getting money for submitting reviews for products you buy.
Centenas de produtos e excelentes opções.
Smartphones, Box-tv e outros produtos de qualidade top.
Acessórios com fartura e de perder de vista com tantas soluções.
Recomendo 100%
Ho avuto molte esperienze con questo sito online e nonostante qualche impiccio con l'arrivo dell'ordine non ho mai avuto serissimi problemi. Pacchi sempre imballati bene, mai danneggiati, sempre in orario con la data di arrivo del pacco se non in casi eccezionali (nei giorni festivi)
Pagamento rapido ed istantaneo e sopratutto il supporto di gerbest sempre disponibile a rispondere. Unica pecca; la spedizione che a parere mio potrebbe essere ottimizzata, ma apprezzo la spedizione diretta verso l' italia (essendo io italiano) almeno così si va a diminuire i tempi di attesa. In poche parole, perfetto.
GearBest, is a great store, with good products, good quality and fast shipping. Every time i ordered, i have a good experince, with very good prices and good quality
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.