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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

BA
1 review
0 helpful votes
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Best
June 17, 2017

It is all best, best service, cheap and good quality product, i will always buy from this site, i recommand this site to evrybody

Date of experience: June 16, 2017
Spain
1 review
0 helpful votes
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Recomendable
June 17, 2017

Me encanta la variedad y los precios que tienen, el servicio de atención al cliente es increíble, y me encanta que por valorar el producto te den puntos que son descuentos en siguientes compras. Se la recomiendo a todo el mundo

Date of experience: June 16, 2017
Portugal
1 review
0 helpful votes
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gearbest.com
June 17, 2017

About gearbest.com website,
This is a very good store. Prices match the quality here. And it is very convenient to look for the goods! Forward all very quickly,
*Good quality
*Good prices
*Fast delivery
*Easy payment
*Quick answer

Date of experience: June 16, 2017
Portugal
1 review
0 helpful votes
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Uma loja exelente
June 16, 2017

Já sou cliente a 1 ano e tenho feito muitas encomendas e sempre chegaram em boas condições, só uma chegou em mau estado mas rapidamente enviaram novamente o pedido. Por isso que continuo a comprar porque é uma casa fiável, até hoje não ne desiludiram.

Date of experience: June 16, 2017
Brazil
1 review
0 helpful votes
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Great
June 16, 2017

Its a good place to buy little stuffs and the price is the best, shippiment is fast and the service costume is great.

Date of experience: June 16, 2017
Brazil
1 review
0 helpful votes
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Meus produtos chegaram e são de ótima qualidade. Essa loja ganhou meu respeito. O apoio ao cliente é bom e funciona. Os produtos também são de boa qualidade e com preços satisfatórios.

Date of experience: June 16, 2017
Ukraine
1 review
0 helpful votes
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I quite often using this eShop.
All items send to My country with no delay and in perfect conditions.

Also I had experience with refund from "GearBest" side, everything was nice and easy.
Item with defect wasn't send back, money was returned.

I would like to see improvement in categorizing of products and in Search Engine, sometimes can complicated to find.
For e.g. "type-c" will be searched by two different words as "Type" and "C" which will bring a lot of "junk" results.

Date of experience: June 16, 2017
Greece
1 review
0 helpful votes
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I made about ten orders so far. From small parcel to large parcel and small cost to expensive cost. At everytihng they are very professional about the item, the packaging, the fast posting and a very good for customers point system that can offer you great gifts.
The mobile app is very good and very fast and offer you and some extra points. I used to buy from different online shops but now I can buy from only one because they have large variety of items and not only electronics or gadgets.

Date of experience: June 16, 2017
Portugal
1 review
0 helpful votes
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"In the order W**************, I changed the address and got in touch with the gearbest to change the address. They were impeccable, quick and effective. The product always arrives in excellent condition, sealed and with quality. I strongly recommend buying on this site."

Date of experience: June 16, 2017
Brazil
1 review
0 helpful votes
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O melhor site de compras
June 16, 2017

Comprar na gearbest tem sido uma experiencia maravilhosa, a variedade de produtos é muito grande, com os melhores preços e todos de muita qualidade. A Gearbest tem um ótimo atendimento ao cliente também caso tenham alguma dúvida. Sou cliente já faz 6 meses e só tenho elogias a fazer.

Date of experience: June 15, 2017
Portugal
1 review
0 helpful votes
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I ordered many times on this site and never failed.
Delivery at the highest level and they are realy in touch wuth the costumer.
Money back in case of bad transportation, they solved everuthing, every times on my purchases.
Support is very nice and they realy trust on the costumer.
I realy love this online store.

Date of experience: June 15, 2017
Ukraine
1 review
0 helpful votes
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Gearbest the best
June 15, 2017

Gearbest the best

Basic facts about Gearbest after that as I bought and more than 100 commodities.
- Really pleasant prices in a division (Deals Gadget, Flash of sale and other thematic actions)
- The best service of support that I when met sky in the internet shops that helped me at 100% situations, even when I had problems with a custom
- All spores, that the constrained (damage of commodity, not delivery to the commodity, defects of commodity) decided on benefit
- Delivery of commodities to Ukraine on the average to 30 days, Ukraine of priority mail to 20 days.
- GB of points another good possibility to economize to 30%

*All higher described can confirm a comfortable for you method

Date of experience: June 15, 2017
Germany
1 review
0 helpful votes
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Very Good
June 15, 2017

Excellent goods. Good prices and excellent customer service. Even with problems, you always find a compromise.
Anytime to recommend

Date of experience: June 15, 2017
RU
1 review
0 helpful votes
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Паяльник Bakon BK950D
June 15, 2017

Заказал паяльник Bakon BK950D, но к сожалению наша почта посылку где-то потеряла. Обратился в службу поддержки без лишних вопросов выслали заново через 16 дня я обладатель отличного паяльника. По товару все отлично классный паяльник на жалах Т12 все работает, температура регулируется.

Date of experience: June 15, 2017
Portugal
1 review
0 helpful votes
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Reliable Store
June 15, 2017

GearBest has proven to be a reliable store with great products at low prices. The costumer service is very efficient and always ready to help you.

Date of experience: June 15, 2017
Israel
1 review
0 helpful votes
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Great Site!
June 15, 2017

I've purchase numerous items from Gearbest, and every time it's been a great experience. I highly recommend Gearbest

Date of experience: June 15, 2017
Italy
1 review
0 helpful votes
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Uno dei migliori siti di ecommerce del momento, aquisto da loro da ormai molti anni e sono super soddisfatto, mai un problema.
Prezzi super convenienti e spedizioni velocissime!
Consigliato!

Date of experience: June 15, 2017
Turkiye
1 review
0 helpful votes
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I got the gearbest car seat heater. 2 levels. Low and high. Very good heating. I am very comfortable in winter. GearBest is a site that makes it very safe and clean.

Date of experience: June 15, 2017
Italy
1 review
0 helpful votes
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It's a fantastic website, where you can find a lot of chep, but good, stuff.
Also it has an Amazing support team.

Date of experience: June 15, 2017
Greece
1 review
0 helpful votes
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Gearbest.com is a great online shop I can find almost anything there I have done many orders and all came in time. Great support stuff the lowest prices and great reward system crazy discounts. Definitely you need to try Gearbest.com and you will remember my words

Date of experience: June 15, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom