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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Me encanta la variedad y los precios que tienen, el servicio de atención al cliente es increíble, y me encanta que por valorar el producto te den puntos que son descuentos en siguientes compras. Se la recomiendo a todo el mundo
About gearbest.com website,
This is a very good store. Prices match the quality here. And it is very convenient to look for the goods! Forward all very quickly,
*Good quality
*Good prices
*Fast delivery
*Easy payment
*Quick answer
Já sou cliente a 1 ano e tenho feito muitas encomendas e sempre chegaram em boas condições, só uma chegou em mau estado mas rapidamente enviaram novamente o pedido. Por isso que continuo a comprar porque é uma casa fiável, até hoje não ne desiludiram.
Its a good place to buy little stuffs and the price is the best, shippiment is fast and the service costume is great.
Meus produtos chegaram e são de ótima qualidade. Essa loja ganhou meu respeito. O apoio ao cliente é bom e funciona. Os produtos também são de boa qualidade e com preços satisfatórios.
I quite often using this eShop.
All items send to My country with no delay and in perfect conditions.
Also I had experience with refund from "GearBest" side, everything was nice and easy.
Item with defect wasn't send back, money was returned.
I would like to see improvement in categorizing of products and in Search Engine, sometimes can complicated to find.
For e.g. "type-c" will be searched by two different words as "Type" and "C" which will bring a lot of "junk" results.
I made about ten orders so far. From small parcel to large parcel and small cost to expensive cost. At everytihng they are very professional about the item, the packaging, the fast posting and a very good for customers point system that can offer you great gifts.
The mobile app is very good and very fast and offer you and some extra points. I used to buy from different online shops but now I can buy from only one because they have large variety of items and not only electronics or gadgets.
"In the order W**************, I changed the address and got in touch with the gearbest to change the address. They were impeccable, quick and effective. The product always arrives in excellent condition, sealed and with quality. I strongly recommend buying on this site."
Comprar na gearbest tem sido uma experiencia maravilhosa, a variedade de produtos é muito grande, com os melhores preços e todos de muita qualidade. A Gearbest tem um ótimo atendimento ao cliente também caso tenham alguma dúvida. Sou cliente já faz 6 meses e só tenho elogias a fazer.
I ordered many times on this site and never failed.
Delivery at the highest level and they are realy in touch wuth the costumer.
Money back in case of bad transportation, they solved everuthing, every times on my purchases.
Support is very nice and they realy trust on the costumer.
I realy love this online store.
Gearbest the best
Basic facts about Gearbest after that as I bought and more than 100 commodities.
- Really pleasant prices in a division (Deals Gadget, Flash of sale and other thematic actions)
- The best service of support that I when met sky in the internet shops that helped me at 100% situations, even when I had problems with a custom
- All spores, that the constrained (damage of commodity, not delivery to the commodity, defects of commodity) decided on benefit
- Delivery of commodities to Ukraine on the average to 30 days, Ukraine of priority mail to 20 days.
- GB of points another good possibility to economize to 30%
*All higher described can confirm a comfortable for you method
Заказал паяльник Bakon BK950D, но к сожалению наша почта посылку где-то потеряла. Обратился в службу поддержки без лишних вопросов выслали заново через 16 дня я обладатель отличного паяльника. По товару все отлично классный паяльник на жалах Т12 все работает, температура регулируется.
GearBest has proven to be a reliable store with great products at low prices. The costumer service is very efficient and always ready to help you.
I've purchase numerous items from Gearbest, and every time it's been a great experience. I highly recommend Gearbest
Uno dei migliori siti di ecommerce del momento, aquisto da loro da ormai molti anni e sono super soddisfatto, mai un problema.
Prezzi super convenienti e spedizioni velocissime!
Consigliato!
I got the gearbest car seat heater. 2 levels. Low and high. Very good heating. I am very comfortable in winter. GearBest is a site that makes it very safe and clean.
It's a fantastic website, where you can find a lot of chep, but good, stuff.
Also it has an Amazing support team.
Gearbest.com is a great online shop I can find almost anything there I have done many orders and all came in time. Great support stuff the lowest prices and great reward system crazy discounts. Definitely you need to try Gearbest.com and you will remember my words
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.