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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I saw a review of the Doogee Y6 Max on YouTube and did like the smartphone so much that I wanted to buy it. As I already bought a Voyo Laptop on Gearbest before I found the Doogee on Gearbest, too. I got it for a very good price on a Flash Sale. There were no shipping costs, but I decided to choose additional transport insurance. I could pay via PayPal and after 2 weeks the Doogee Y6 Max arrived here in Germany. For now the Doogee Y6 Max is my daily driver.
I can highly recommend Gearbest as a fair and secure online-shop for chinese tech products.
Me encanta esta pagina, es un sitio perfecto para comprar cualquier tipo de productos. Tiene una gran rapidez para los envíos, y todos están enviados perfectamente embalados. Ante cualquier problema que se presente, te envían un email rápidamente para que les cuentes el problema y se ponen a tu disposición para solucionarlo lo antes posible.
I have ordered few items from Gearbest, the latest being a Mi Band 2.
The product itself is very good, as advertised, and arrived well packaged.
In general Gearbest is better value for money than most other sites.
The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option.
Based on my dealing so far with GearBest, I do recommend the website.
"The video recorder who arrived is very good.
The angle of shooting is very large.
The quality of the video is very good.
There is an application for connecting and viewing records and settings.
The price is much lower than others.
I recommend it."
Hi,
I purchased a product recently from Gearbest; KZ ED9 in ear earphones. I' m totally happy and satisfied with the product. My experience with Gearbest was amazing. If I had any queries regarding my order, I just opened a ticket and they would give me a useful response within a few hours. Moreover they did deliver on time or should I say before time. I had no issues with the delivery. Also they accept Paypal, so you dont have to worry with regarding to paying.
And most important, they have sales going on everyday and a lot of products there are useful. So, if you thin of buying somewhere from China- Gearbest is the one you should go for.
Thanks,
Salim
I ordered xiaomi headphones and was glad when I received them. Delivery is very fast. I advise this store. Order No.: W**************
Hi guys. Well, there was no problems with this shop at all. You can chose delivery method - registered parcel or unregistered low cost shipping, or express shipping. Also they provide variety of payment methods, credit card, paypal etc. It's very strange to read reviews in which people blame their support, they replied very quickly and always help me. My last order, an small fidget spinner was broken while delivered, gearbest refunded me next day I contacted them. So, if you don't want to mess with searching for a adorable seller on aliexpress, I would recommend to look at gearbest. Good luck! :)
I bought a product from GearBest, the cargo was fast and there is a 45 day money back guarantee and nice pricing events (Flash sales)
One of the best online shops. Reliable, easy to use, fast shipping.
Customer service is pretty good too. Usually answers in less than 24 hours.
Great products... high quality and low price... reccomend it to everyone... just excedeed my expectations...
очень удобный пульт, для прослушивания музыки и просмотра видео, не вставая с дивана. Рекомендую!
ХАРАКТЕРИСТИКИ:
92 клавиши, 2.4 ГГц. Беспроводная клавиатура с сенсорной панелью.
Мини-qwerty-клавиатура, клавиши управления мультимедиа ПК и игровых клавиш управления.
Подходит для Google TV, HD-плеер, Android TV Box, foriPhone и веб-ТВ.
Максимальное рабочее расстояние: 10m без помех и направление движения не предел.
С интерфейсом USB адаптер.
Подходит для людей, чтобы смотреть интернет-телевидение, играет через широкополосного/ПК, как NBC, ABC, листы и IPTV.
Выберите просмотр удовольствий без хождения к компьютеру, чтобы изменить каналы/Прокрутка списка опций.
Регулируемый Touchpad.
Функция прокрутки колеса.
Сопоставимы с реальной сенсорной панелью ноутбука.
ТПУ клавиши очень удобны для набора опыта.
Для windows элементы управления мультимедиа.
Управление беспроводной связью мультимедийный ПК/смарт-мобильный телефон.
Цвет: черный/белый.
Размер: 146 мм * 97.5 мм * 19 мм (L * W * H)
Поддерживаемые системы:
Microsoft windows, CE, 2000, XP, Vista и 7;
Linux;
FORMAC Операционная система X;
Symbian S60;
Операционная система Google Android (2.2 или выше)
При подключении к ПК все клавиши работают и выполняют свои функции. HDMI от ТВ к пк, подключил приёмник сабжа. все клавиши и комбинации работают
тач+ клава в одном устройстве
русские символы из коробки.
I bought a led strip from them and it arrived fast.At first I had to wait for some days for it to get shipped but when it got ir arrived fast within 15-20 days if I remember correctly
- large choice of products
- clearly arranged website
- nice pricing events (Flash sales)
- nice customer support
- reliable shipping
Minha segunda compra na gearbest foram 2 pendrives, sou cliente dela desde 02/2017 e até agora, tudo correu bem, 3 compras já entregues e 3 a caminho, abri uma reclamação a respeito de 1 pendrive que veio diferente do solicitado e me responderam super bem, me ajudaram e resolveram meu problema com o reembolso.
É uma loja que te dá a mesma confiança e o conforto que uma loja local lhe daria. Mesmo sendo loja online e estando bem distante fisicamente.
I really like to buy from here, because all the goods are arrived in perfect condition.
I have ordered more than 10 times by now and i have never had to open a ticket to dispute or anything.:)
I recommend the site for everyone.
Meu produto veio bem rápido ( comparando com as outras lojas), bem embalado e tudo de qualidade. Recomendo!
Order Number W************** arrive to Poland in about 3 weeks.
I realy like this store, I ordered so many times and so far got no problem. They offer many items in very cheap prize, also there's a lot of promotions and sales so you can buy even cheaper. I'm happy with my purchases and continue to buy in this store.
Il miglior sito online per fare shopping ad ottimi prezzi, assistenza sempre disponibile con risposte molto rapide
My GearBest adventure started with an email about a special promotion for a Mi Band. Tried it because of that excellent price and loved the whole shopping experience! Website is intuitive, service is friendly and shipping is nothing to worry about either - shipment insurance comes at a very good price! I was afraid I will need to wait for months for the product to arrive from China, but it was with me in just 3 weeks!
My most recent purchase is the Xiami Piston Hybrid hearing aids, I am very happy with them, the ex excellent quality same as the price, personally I have never had problems with them, neither warranty nor lost packages.
Highly recommended.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.