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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Jens A.
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I saw a review of the Doogee Y6 Max on YouTube and did like the smartphone so much that I wanted to buy it. As I already bought a Voyo Laptop on Gearbest before I found the Doogee on Gearbest, too. I got it for a very good price on a Flash Sale. There were no shipping costs, but I decided to choose additional transport insurance. I could pay via PayPal and after 2 weeks the Doogee Y6 Max arrived here in Germany. For now the Doogee Y6 Max is my daily driver.
I can highly recommend Gearbest as a fair and secure online-shop for chinese tech products.

Date of experience: June 19, 2017
Spain
1 review
0 helpful votes
Follow JaVi P.
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Me encanta esta pagina, es un sitio perfecto para comprar cualquier tipo de productos. Tiene una gran rapidez para los envíos, y todos están enviados perfectamente embalados. Ante cualquier problema que se presente, te envían un email rápidamente para que les cuentes el problema y se ponen a tu disposición para solucionarlo lo antes posible.

Date of experience: June 19, 2017
GB
1 review
1 helpful vote
Follow Nadjib H.
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I have ordered few items from Gearbest, the latest being a Mi Band 2.
The product itself is very good, as advertised, and arrived well packaged.
In general Gearbest is better value for money than most other sites.
The delivery usually takes 2-3 weeks, although this is slower than I would like but it is within the advertised timescales and it is free. I haven't tried the paid faster delivery option.
Based on my dealing so far with GearBest, I do recommend the website.

Date of experience: June 19, 2017
Slovakia
1 review
0 helpful votes
Follow Vladimir B.
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"The video recorder who arrived is very good.
The angle of shooting is very large.
The quality of the video is very good.
There is an application for connecting and viewing records and settings.
The price is much lower than others.
I recommend it."

Date of experience: June 18, 2017
India
1 review
1 helpful vote
Follow Salim K.
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Hi,

I purchased a product recently from Gearbest; KZ ED9 in ear earphones. I' m totally happy and satisfied with the product. My experience with Gearbest was amazing. If I had any queries regarding my order, I just opened a ticket and they would give me a useful response within a few hours. Moreover they did deliver on time or should I say before time. I had no issues with the delivery. Also they accept Paypal, so you dont have to worry with regarding to paying.
And most important, they have sales going on everyday and a lot of products there are useful. So, if you thin of buying somewhere from China- Gearbest is the one you should go for.

Thanks,

Salim

Date of experience: June 18, 2017
Ukraine
1 review
0 helpful votes
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Good China Market
June 18, 2017

I ordered xiaomi headphones and was glad when I received them. Delivery is very fast. I advise this store. Order No.: W**************

Date of experience: June 18, 2017
Belarus
1 review
0 helpful votes
Follow Denis H.
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Great store.
June 18, 2017

Hi guys. Well, there was no problems with this shop at all. You can chose delivery method - registered parcel or unregistered low cost shipping, or express shipping. Also they provide variety of payment methods, credit card, paypal etc. It's very strange to read reviews in which people blame their support, they replied very quickly and always help me. My last order, an small fidget spinner was broken while delivered, gearbest refunded me next day I contacted them. So, if you don't want to mess with searching for a adorable seller on aliexpress, I would recommend to look at gearbest. Good luck! :)

Date of experience: June 18, 2017
Sweden
1 review
0 helpful votes
Follow Enes C.
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I bought a product from GearBest, the cargo was fast and there is a 45 day money back guarantee and nice pricing events (Flash sales)

Date of experience: June 18, 2017
Lithuania
1 review
0 helpful votes
Follow kestutis s.
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Good shop
June 18, 2017

One of the best online shops. Reliable, easy to use, fast shipping.

Customer service is pretty good too. Usually answers in less than 24 hours.

Date of experience: June 18, 2017
Croatia
1 review
0 helpful votes
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Bike Flashlight
June 18, 2017

Great products... high quality and low price... reccomend it to everyone... just excedeed my expectations...

Date of experience: June 18, 2017
Belarus
1 review
0 helpful votes
Follow USEVALAD L.
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очень удобный пульт, для прослушивания музыки и просмотра видео, не вставая с дивана. Рекомендую!
ХАРАКТЕРИСТИКИ:
92 клавиши, 2.4 ГГц. Беспроводная клавиатура с сенсорной панелью.
Мини-qwerty-клавиатура, клавиши управления мультимедиа ПК и игровых клавиш управления.
Подходит для Google TV, HD-плеер, Android TV Box, foriPhone и веб-ТВ.
Максимальное рабочее расстояние: 10m без помех и направление движения не предел.
С интерфейсом USB адаптер.
Подходит для людей, чтобы смотреть интернет-телевидение, играет через широкополосного/ПК, как NBC, ABC, листы и IPTV.
Выберите просмотр удовольствий без хождения к компьютеру, чтобы изменить каналы/Прокрутка списка опций.
Регулируемый Touchpad.
Функция прокрутки колеса.
Сопоставимы с реальной сенсорной панелью ноутбука.
ТПУ клавиши очень удобны для набора опыта.
Для windows элементы управления мультимедиа.
Управление беспроводной связью мультимедийный ПК/смарт-мобильный телефон.
Цвет: черный/белый.
Размер: 146 мм * 97.5 мм * 19 мм (L * W * H)

Поддерживаемые системы:
Microsoft windows, CE, 2000, XP, Vista и 7;
Linux;
FORMAC Операционная система X;
Symbian S60;
Операционная система Google Android (2.2 или выше)
При подключении к ПК все клавиши работают и выполняют свои функции. HDMI от ТВ к пк, подключил приёмник сабжа. все клавиши и комбинации работают
тач+ клава в одном устройстве
русские символы из коробки.

Date of experience: June 18, 2017
Greece
1 review
0 helpful votes
Follow Kostas L.
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Trustworthy
June 18, 2017

I bought a led strip from them and it arrived fast.At first I had to wait for some days for it to get shipped but when it got ir arrived fast within 15-20 days if I remember correctly

Date of experience: June 18, 2017
Germany
1 review
0 helpful votes
Follow Mario A.
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Excellent Online-Shopping
June 17, 2017

- large choice of products
- clearly arranged website
- nice pricing events (Flash sales)
- nice customer support
- reliable shipping

Date of experience: June 17, 2017
Brazil
2 reviews
0 helpful votes
Follow Jeferson S.
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Ótima loja
June 17, 2017

Minha segunda compra na gearbest foram 2 pendrives, sou cliente dela desde 02/2017 e até agora, tudo correu bem, 3 compras já entregues e 3 a caminho, abri uma reclamação a respeito de 1 pendrive que veio diferente do solicitado e me responderam super bem, me ajudaram e resolveram meu problema com o reembolso.

É uma loja que te dá a mesma confiança e o conforto que uma loja local lhe daria. Mesmo sendo loja online e estando bem distante fisicamente.

Date of experience: June 17, 2017
Hungary
1 review
0 helpful votes
Follow Balint F.
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Its a good one
June 17, 2017

I really like to buy from here, because all the goods are arrived in perfect condition.
I have ordered more than 10 times by now and i have never had to open a ticket to dispute or anything.:)
I recommend the site for everyone.

Date of experience: June 17, 2017
Brazil
1 review
0 helpful votes
Follow Rildo A.
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Ótimo site
June 17, 2017

Meu produto veio bem rápido ( comparando com as outras lojas), bem embalado e tudo de qualidade. Recomendo!

Date of experience: June 17, 2017
Poland
1 review
0 helpful votes
Follow Lukasz R.
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Great store
June 17, 2017

Order Number W************** arrive to Poland in about 3 weeks.
I realy like this store, I ordered so many times and so far got no problem. They offer many items in very cheap prize, also there's a lot of promotions and sales so you can buy even cheaper. I'm happy with my purchases and continue to buy in this store.

Date of experience: June 17, 2017
Italy
1 review
0 helpful votes
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Best ever
June 17, 2017

Il miglior sito online per fare shopping ad ottimi prezzi, assistenza sempre disponibile con risposte molto rapide

Date of experience: June 17, 2017
Poland
1 review
0 helpful votes
Follow Konrad K.
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My GearBest adventure started with an email about a special promotion for a Mi Band. Tried it because of that excellent price and loved the whole shopping experience! Website is intuitive, service is friendly and shipping is nothing to worry about either - shipment insurance comes at a very good price! I was afraid I will need to wait for months for the product to arrive from China, but it was with me in just 3 weeks!

Date of experience: June 17, 2017
El Salvador
1 review
0 helpful votes
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Excellent
June 17, 2017

My most recent purchase is the Xiami Piston Hybrid hearing aids, I am very happy with them, the ex excellent quality same as the price, personally I have never had problems with them, neither warranty nor lost packages.
Highly recommended.

Date of experience: June 16, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom