
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My first order on gearbest WW************** is a Yi 4k cam. I ordered it on 28/05/2017 cause it's the lowest price and It arrived around 13days, so fast! It works so well and It's wonderful!
I recommend gearbest, cause I'm finding everything I want, the prices are low and the shipping is so fast! Gearbest is really the best shopping online!
I always recieved my products in good condition.
Support is very attentive.
I recommend the GearBest!
My first order with Gearbest was handled very well! My order of 2 Nitecore Tubes was delivered very quickly and I received prompt communication all the way from ordering until the product was delivered. I am very impressed with Gearbest's service and look forward to making more orders in the future!
Rev_Pizzaguy
Order #: WP**************
March 17,2017
A Gearbest foi o melhor site em que já fiz compras! Ótimo atendimento, ótimo suporte, ótimos produtos, ótimo pós venda! Não tenho do que reclamar. Continuarei fazendo compras! Recomendo a todos que desejam comprar produtos inovadores, com uma ótima qualidade e receber um atendimento especial por parte da loja!
I m quite satisfied with my shopping experiences from GearBest.com, the products that I bought are all good and according to their descriptions. Customer service is also quite good.
I always order from GearBest, never had a problem.
Fast shippment
High quality
Many products options
Always best price found
Customer service very good
I advice it
Thank you gearbest for your effort
I Bought many things in Gearbest and i don´t have any problem with the items, everything went well.
I'll go back to shopping at Gearbest no doubt
Marcos Araujo
First of all, I need to say that I made some purchases already one gearbest and I'm happy with those products. But when we have a problem with any of it, the return and costumer service are a real nightmare.
They dont care if you are waiting for a month or not, sometimes they even ask you the same question in two following tickets, that they take a all day to answer.
For me, their return services is just ridiculous and I dont recommend to anyone
Most of the items i order at gearbest are related to vaping. They surely have the best overall prices, a great structered and easy to use website and lastly the support is fantastic.
Would recommend gearbest to anyone.
Gearbest is the best.
Great selection, great service, very friendly... all together, very professional.
Support is great if there is an issue, but issues are very seldome!
I will order again and again!
Aparelho perfeito, comprei um no brasil de marca conhecida que não faz o que este aparelho faz, a gearbest me envio muito rápido e tudo chegou perfeito, recomento a todos
Adquirí una Tablet Cube Iwork 1x, resultando un producto excelente que llegó en un período de tiempo breve (para tratarse de un envío estándar desde China) y envuelto perfectamente para evitar cualquier tipo de desperfecto. Según lo esperado habíendole dado poco uso aún, con un sistema de pago rápido (Paypal en mi caso) y un buen servicio de postventa que espero no tener que usar si todo va bien. Muy recomendable, el producto y por supuesto la tienda, habiendo adquirido ya varias cosas en corto tiempo.
I always order from GearBest, never had a problem.
Fast shippment
Many products options
Always best price found
Customer service very good
If you look for gadgets or other products try this page first! Best ever!
This company is horrible. I purchased a phone on their website and right after it was shipped (can't cancel order), they lowered the price by $200. I tried to negotiate for the difference in price since I haven't received the order and DHL had no comments that it was picked up. They wouldn't budge saying they only have a 72 hour price protection guarantee after order is placed. But it takes about 2 weeks between placing order and when order is shipped. When I asked the customer service agent to direct me to the part of the website that says that, they ignored my comment. I felt like the way the company operates is a little shady and don't care about customer satisfaction at all. They basically just told me too bad. I wouldnt even have mind if they return the money as store credit. At least I would have ordered another item from them. Now I would NEVER ever order from them again and don't recommend anyone to order from them. They answer tickets within their stated 24 hours. But they don't answer your questions directly or address your problems. After 3 days, they just told me too bad.
You would be better off ordering items off of AliExpress at least there's better protection of your order and the price you pay. Things are more transparent and not as shady compared to gearbest.
Excelente experiencia en este sitio web, desde los productos, la descripción, el envio, el centro de resolución de problemas y mas, y que decir de los Envíos express a bajo costo. Totalmente recomendable para comprar cualquier producto de electrónica de consumo
I only have positive experience with gearbest. I was make more then 30 orders and all was came on time and was same as described. Great comunication also rate 5+++
They contacted me even before the deadline for my order arrived, offering me options if there was a delivery problem. Great service, no store had done this to me yet.
The gearbest is one of the best international buying shops, no doubt. I made several purchases and never had a problem, and when I needed the support they were fast, attentive and effective. Fast delivery and flawlessly package.
My name is Manuel Ribeiro and I am a Gearbest.com client. I ordered somethings from there and everytime it was very good. Starting in the prices, the costumer service, the quality...
Last time I ordered some fidget spinners. They took some time to arrive but they were cheap and with good quality. I recomed you to buy in Gearbest.
Iam from Greece, i ordering in Enlgish and the money transaction is in at Euro, the products is very good that i have orded. The shipping time was good.The most of times the shipping made 10-20 days for Greece and the estimate dilivery is 15-25, but if you dont know how to use the shipping methods maybe you will pay to much. I think they have to describe better the shipping methods.
GearBest have variety of paying methods. I recommend this site although cause is very reliable and they keep what they say, very good prices, very good products fast shipping.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Qian,
Thank you for placing your order with us.
Please note the item price can be affected by many factors.
We have 72 hours price protection guarantee.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have offered a suitable solutions to your issue in the message we sent to you, please check it in detail and reply to us there.
We look forward to hearing from you soon.
Gearbest.com