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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Antonio F.
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My first order on gearbest WW************** is a Yi 4k cam. I ordered it on 28/05/2017 cause it's the lowest price and It arrived around 13days, so fast! It works so well and It's wonderful!
I recommend gearbest, cause I'm finding everything I want, the prices are low and the shipping is so fast! Gearbest is really the best shopping online!

Date of experience: June 20, 2017
Brazil
1 review
0 helpful votes
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Gearbest Site
June 20, 2017

I always recieved my products in good condition.
Support is very attentive.
I recommend the GearBest!

Date of experience: June 20, 2017
Texas
1 review
0 helpful votes
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Pleasure ordering!
June 20, 2017

My first order with Gearbest was handled very well! My order of 2 Nitecore Tubes was delivered very quickly and I received prompt communication all the way from ordering until the product was delivered. I am very impressed with Gearbest's service and look forward to making more orders in the future!

Rev_Pizzaguy
Order #: WP**************
March 17,2017

Date of experience: June 20, 2017
Brazil
1 review
0 helpful votes
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Excelente site!
June 20, 2017

A Gearbest foi o melhor site em que já fiz compras! Ótimo atendimento, ótimo suporte, ótimos produtos, ótimo pós venda! Não tenho do que reclamar. Continuarei fazendo compras! Recomendo a todos que desejam comprar produtos inovadores, com uma ótima qualidade e receber um atendimento especial por parte da loja!

Date of experience: June 20, 2017
France
1 review
0 helpful votes
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Quite satisfied with GearBest
June 20, 2017

I m quite satisfied with my shopping experiences from GearBest.com, the products that I bought are all good and according to their descriptions. Customer service is also quite good.

Date of experience: June 20, 2017
Morocco
1 review
0 helpful votes
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Great and amazing store
June 20, 2017

I always order from GearBest, never had a problem.
Fast shippment
High quality
Many products options
Always best price found
Customer service very good
I advice it
Thank you gearbest for your effort

Date of experience: June 20, 2017
Portugal
1 review
2 helpful votes
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Excelent Online Shop
June 20, 2017

I Bought many things in Gearbest and i don´t have any problem with the items, everything went well.

I'll go back to shopping at Gearbest no doubt

Marcos Araujo

+2
Date of experience: June 20, 2017
Portugal
1 review
1 helpful vote
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First of all, I need to say that I made some purchases already one gearbest and I'm happy with those products. But when we have a problem with any of it, the return and costumer service are a real nightmare.
They dont care if you are waiting for a month or not, sometimes they even ask you the same question in two following tickets, that they take a all day to answer.
For me, their return services is just ridiculous and I dont recommend to anyone

Date of experience: June 20, 2017
Germany
1 review
1 helpful vote
Follow Felix K.
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Most of the items i order at gearbest are related to vaping. They surely have the best overall prices, a great structered and easy to use website and lastly the support is fantastic.

Would recommend gearbest to anyone.

Date of experience: June 20, 2017
Germany
1 review
0 helpful votes
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Best store ever, great service
June 20, 2017

Gearbest is the best.
Great selection, great service, very friendly... all together, very professional.
Support is great if there is an issue, but issues are very seldome!
I will order again and again!

Date of experience: June 19, 2017
Brazil
1 review
0 helpful votes
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Aparelho perfeito, comprei um no brasil de marca conhecida que não faz o que este aparelho faz, a gearbest me envio muito rápido e tudo chegou perfeito, recomento a todos

Date of experience: June 19, 2017
Spain
1 review
0 helpful votes
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Adquirí una Tablet Cube Iwork 1x, resultando un producto excelente que llegó en un período de tiempo breve (para tratarse de un envío estándar desde China) y envuelto perfectamente para evitar cualquier tipo de desperfecto. Según lo esperado habíendole dado poco uso aún, con un sistema de pago rápido (Paypal en mi caso) y un buen servicio de postventa que espero no tener que usar si todo va bien. Muy recomendable, el producto y por supuesto la tienda, habiendo adquirido ya varias cosas en corto tiempo.

Date of experience: June 19, 2017
Germany
1 review
0 helpful votes
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I always order from GearBest, never had a problem.
Fast shippment
Many products options
Always best price found
Customer service very good
If you look for gadgets or other products try this page first! Best ever!

Date of experience: June 19, 2017
Canada
1 review
0 helpful votes
Follow Qian L.
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This company is horrible. I purchased a phone on their website and right after it was shipped (can't cancel order), they lowered the price by $200. I tried to negotiate for the difference in price since I haven't received the order and DHL had no comments that it was picked up. They wouldn't budge saying they only have a 72 hour price protection guarantee after order is placed. But it takes about 2 weeks between placing order and when order is shipped. When I asked the customer service agent to direct me to the part of the website that says that, they ignored my comment. I felt like the way the company operates is a little shady and don't care about customer satisfaction at all. They basically just told me too bad. I wouldnt even have mind if they return the money as store credit. At least I would have ordered another item from them. Now I would NEVER ever order from them again and don't recommend anyone to order from them. They answer tickets within their stated 24 hours. But they don't answer your questions directly or address your problems. After 3 days, they just told me too bad.

You would be better off ordering items off of AliExpress at least there's better protection of your order and the price you pay. Things are more transparent and not as shady compared to gearbest.

Date of experience: June 19, 2017
Lily L. Gearbest Rep
over a year old

Dear Qian,
Thank you for placing your order with us.
Please note the item price can be affected by many factors.
We have 72 hours price protection guarantee.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have offered a suitable solutions to your issue in the message we sent to you, please check it in detail and reply to us there.
We look forward to hearing from you soon.
Gearbest.com

Mexico
1 review
0 helpful votes
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Excelente experiencia en este sitio web, desde los productos, la descripción, el envio, el centro de resolución de problemas y mas, y que decir de los Envíos express a bajo costo. Totalmente recomendable para comprar cualquier producto de electrónica de consumo

Date of experience: June 19, 2017
BA
1 review
0 helpful votes
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Great store
June 19, 2017

I only have positive experience with gearbest. I was make more then 30 orders and all was came on time and was same as described. Great comunication also rate 5+++

Date of experience: June 19, 2017
Brazil
1 review
0 helpful votes
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Great customer service
June 19, 2017

They contacted me even before the deadline for my order arrived, offering me options if there was a delivery problem. Great service, no store had done this to me yet.

Date of experience: June 19, 2017
Brazil
1 review
0 helpful votes
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Couldnt be better
June 19, 2017

The gearbest is one of the best international buying shops, no doubt. I made several purchases and never had a problem, and when I needed the support they were fast, attentive and effective. Fast delivery and flawlessly package.

Date of experience: June 19, 2017
Portugal
1 review
0 helpful votes
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My name is Manuel Ribeiro and I am a Gearbest.com client. I ordered somethings from there and everytime it was very good. Starting in the prices, the costumer service, the quality...
Last time I ordered some fidget spinners. They took some time to arrive but they were cheap and with good quality. I recomed you to buy in Gearbest.

Date of experience: June 19, 2017
Greece
1 review
0 helpful votes
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Very good site
June 19, 2017

Iam from Greece, i ordering in Enlgish and the money transaction is in at Euro, the products is very good that i have orded. The shipping time was good.The most of times the shipping made 10-20 days for Greece and the estimate dilivery is 15-25, but if you dont know how to use the shipping methods maybe you will pay to much. I think they have to describe better the shipping methods.
GearBest have variety of paying methods. I recommend this site although cause is very reliable and they keep what they say, very good prices, very good products fast shipping.

Date of experience: June 19, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom