
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Eu só tenho coisas boas para relatar sobre a Gearbest.
Todas as minhas comprar chegaram conforme o produto anunciado, respeitando a qualidade, usabilidade e o prazo de entrega de cada produto.
Sem contar que pude usufruir do support e fui muito bem atendido, com muita atenção e agilidade.
I use this store for the good service they provide. The best deals almost always find them here, and the delivery time is impeccable.
I bought two xiaomi routers in the store Gerarbest (Order No.: W**************), the goods are completely satisfied. Both parcels came before the appointed time. Packing is not damaged, free track number. The courier delivered directly to the office. In the future I will buy at this store and advise everyone. Good prices on sales and points make this store the best
I bought a charger for ******* batteries LiiloKala 202 and I am satisfied. Very fast and convenient delivery. Low prices and outgoing sellers
Gearbest provides me with the best of Chinese electronic products at the best price.
They have many products cheaper than other Chinese website, especialy on sales products
I have bought smartphone xiaomi 4a from this site, I wouldnt think that my order can come to my country from china that fast!
The prices are very cheap and service is amazing. The support team is very fast and helpful. Ordering from this site is a pure pleasure
I've bought more than 20 products from gearbest and i'm satisfied!
My last order number was wb**************
Love this site, they ship faster and their customer service is the best.
I have already made 4 orders on Gearbest with which I am completely satisfied, everything arrived well packed and in perfect condition.
On my first order there was a problem with the carrier and Gearbest promptly solved the problem. I recommend the Gearbest to purchase technology equipment.
I have made several orders with Gearbest over the last 6 months, I have found their site very easy to navigate and it has been very simple to compile and pay for my orders, I have recommended the site to many people as I am confident their experience will be as good as mine. In the instance that I had and issue with an item that was DOA, the support team were quick to act with clear instructions and a fast refund.
I will continue to shop at Gearbest in the future.
My experience with gearbest is very good. Im a student from Germany and i often order gadgets and useful things in online-shops in China. Gearbest is the only shop i trust very much. One time there were problems with a delivery with a mouse, after i sent a ticket they said they will send a new package, and they did.
This review is about my last orders there, i tried to buy a smartphone for about 155.12 days after, the phone (it was for my girlfriend) was delivered to Germany without a problem.
I decided to buy another phone, it was the same phone in another color. They wrote me via ticket, that they will ship the phone some days later because the dont have it in stock, but all over all it took 15-20 days i got my new phone:)
My family was so ecxited when they saw the phone und got to knew the price, so i had to order a phone for my mother, too! The same, but now it was golden. For birthday, my father will get a phone too, with a screen which is only 5 inch.
Just to day: I pay with paypal everytime. Its the fastest way to pay for me and the sop and from my point of view, its the securest for me.
What i want to say with that? Im off the opinion, that Gearbest try to do a good job, and in my case, they did a good job and there is no reason for not recommending this shop to family, friends or others.
I bought my action camera(Yi 2k) from Gaerbest.The experience of the order was insane. I talked with them before for the avaliability and then I proceed to my order. In th estimated timeline I have received my camera in the lowest price in Chine during this period. Their customer service was very helpful, too. They are wiling to solve any issue you have. I am sure I will keeo buying from there.
Hello guys. There was no problems with this shop at all. They provide variety of shipping methods - low cost non registered, registered air mail, and some express like dhl. For those who afraid for card security - use PayPal, even gearbest team itself promote you to use PayPal.:)
If you want to buy some Xiaomi smart devices check gearbest, it's more safe than check your luck on alixpress trying to find reliable seller. Well, have a nice day guys!
I live in Ukraine, I regularly make purchases on various Internet sites. Most often I buy goods for personal use, but sometimes ask them to help them order. I concluded that there is nothing better than this store! The lowest price of goods, excellent customer support, very fast delivery. Service at altitude. In addition, as a payment is used pipel, then all payments are insured. I also want to note that all purchases in this store are perfectly packaged and each, even the smallest purchase, has a tracking number. My last purchase is Teclast H10. I have very little money, I received an excellent smart bracelet that provides many functions (pedometer, clock, alarm clock, message reading and much more). In general, all the consoles shop Girbest!
Great prices and good products. The shipping conditions are interesting. The only problem is related to warranty and returns, that oblige the return to China in poor conditions.
Every order is ok and if its not, they solve it really fast and with great result! Orders came to Czech Republic about 14 days, thats really nice. I buy ecigs only at GEARBEST!
Its the best place to find all the unique gadgets for a reasonable price. I mean there is no place where you can get a xiaomi Mi 5 under 200 $ with rom global. And the customer service is very responsive and positive.
I am very satisfied, product came really quick and matched the description. I got exactly what I wanted.
The gearbest is undoubtedly the best online store with Chinese products. The support is incredible, the products are amazing and the timeliness with the delivery as well. Super recommend it! (sorry for my bad english, guys)
Bought a tv box and many other products over the past few years, I am really satisfied with their service as well as their support has been helpful in the past.
Tras realizar varias compras, nunca he tenido ningún problema, siempre me ha llegado todo muy bien a muy buen precio.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.