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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Filipe R.
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Grande site de compra
June 22, 2017

Eu só tenho coisas boas para relatar sobre a Gearbest.
Todas as minhas comprar chegaram conforme o produto anunciado, respeitando a qualidade, usabilidade e o prazo de entrega de cada produto.
Sem contar que pude usufruir do support e fui muito bem atendido, com muita atenção e agilidade.

Date of experience: June 21, 2017
Cuba
1 review
0 helpful votes
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I use this store for the good service they provide. The best deals almost always find them here, and the delivery time is impeccable.

Date of experience: June 21, 2017
GB
1 review
0 helpful votes
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Bright shopping
June 21, 2017

I bought two xiaomi routers in the store Gerarbest (Order No.: W**************), the goods are completely satisfied. Both parcels came before the appointed time. Packing is not damaged, free track number. The courier delivered directly to the office. In the future I will buy at this store and advise everyone. Good prices on sales and points make this store the best

Date of experience: June 21, 2017
RU
1 review
0 helpful votes
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First order - first joy
June 21, 2017

I bought a charger for ******* batteries LiiloKala 202 and I am satisfied. Very fast and convenient delivery. Low prices and outgoing sellers

Date of experience: June 21, 2017
Morocco
1 review
0 helpful votes
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Good price
June 21, 2017

Gearbest provides me with the best of Chinese electronic products at the best price.
They have many products cheaper than other Chinese website, especialy on sales products

Date of experience: June 21, 2017
Poland
1 review
1 helpful vote
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Best online store!
June 21, 2017

I have bought smartphone xiaomi 4a from this site, I wouldnt think that my order can come to my country from china that fast!
The prices are very cheap and service is amazing. The support team is very fast and helpful. Ordering from this site is a pure pleasure

Date of experience: June 21, 2017
Morocco
1 review
0 helpful votes
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Gearbest, one of the best
June 21, 2017

I've bought more than 20 products from gearbest and i'm satisfied!
My last order number was wb**************
Love this site, they ship faster and their customer service is the best.

Date of experience: June 21, 2017
Portugal
1 review
0 helpful votes
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Good online store for technology
June 21, 2017

I have already made 4 orders on Gearbest with which I am completely satisfied, everything arrived well packed and in perfect condition.
On my first order there was a problem with the carrier and Gearbest promptly solved the problem. I recommend the Gearbest to purchase technology equipment.

Date of experience: June 21, 2017
Australia
1 review
0 helpful votes
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I have made several orders with Gearbest over the last 6 months, I have found their site very easy to navigate and it has been very simple to compile and pay for my orders, I have recommended the site to many people as I am confident their experience will be as good as mine. In the instance that I had and issue with an item that was DOA, the support team were quick to act with clear instructions and a fast refund.
I will continue to shop at Gearbest in the future.

Date of experience: June 21, 2017
Germany
1 review
0 helpful votes
Follow Dennes S.
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My experience with gearbest is very good. Im a student from Germany and i often order gadgets and useful things in online-shops in China. Gearbest is the only shop i trust very much. One time there were problems with a delivery with a mouse, after i sent a ticket they said they will send a new package, and they did.
This review is about my last orders there, i tried to buy a smartphone for about 155.12 days after, the phone (it was for my girlfriend) was delivered to Germany without a problem.
I decided to buy another phone, it was the same phone in another color. They wrote me via ticket, that they will ship the phone some days later because the dont have it in stock, but all over all it took 15-20 days i got my new phone:)
My family was so ecxited when they saw the phone und got to knew the price, so i had to order a phone for my mother, too! The same, but now it was golden. For birthday, my father will get a phone too, with a screen which is only 5 inch.
Just to day: I pay with paypal everytime. Its the fastest way to pay for me and the sop and from my point of view, its the securest for me.

What i want to say with that? Im off the opinion, that Gearbest try to do a good job, and in my case, they did a good job and there is no reason for not recommending this shop to family, friends or others.

Date of experience: June 21, 2017
Greece
1 review
0 helpful votes
Follow Panagiotis P.
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I bought my action camera(Yi 2k) from Gaerbest.The experience of the order was insane. I talked with them before for the avaliability and then I proceed to my order. In th estimated timeline I have received my camera in the lowest price in Chine during this period. Their customer service was very helpful, too. They are wiling to solve any issue you have. I am sure I will keeo buying from there.

Date of experience: June 21, 2017
Thailand
1 review
0 helpful votes
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Hello guys. There was no problems with this shop at all. They provide variety of shipping methods - low cost non registered, registered air mail, and some express like dhl. For those who afraid for card security - use PayPal, even gearbest team itself promote you to use PayPal.:)
If you want to buy some Xiaomi smart devices check gearbest, it's more safe than check your luck on alixpress trying to find reliable seller. Well, have a nice day guys!

Date of experience: June 20, 2017
Greece
1 review
0 helpful votes
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I live in Ukraine, I regularly make purchases on various Internet sites. Most often I buy goods for personal use, but sometimes ask them to help them order. I concluded that there is nothing better than this store! The lowest price of goods, excellent customer support, very fast delivery. Service at altitude. In addition, as a payment is used pipel, then all payments are insured. I also want to note that all purchases in this store are perfectly packaged and each, even the smallest purchase, has a tracking number. My last purchase is Teclast H10. I have very little money, I received an excellent smart bracelet that provides many functions (pedometer, clock, alarm clock, message reading and much more). In general, all the consoles shop Girbest!

Date of experience: June 20, 2017
Portugal
1 review
0 helpful votes
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Great store
June 21, 2017

Great prices and good products. The shipping conditions are interesting. The only problem is related to warranty and returns, that oblige the return to China in poor conditions.

Date of experience: June 20, 2017
Czechia
1 review
0 helpful votes
Follow Monika H.
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Every order is ok and if its not, they solve it really fast and with great result! Orders came to Czech Republic about 14 days, thats really nice. I buy ecigs only at GEARBEST!

Date of experience: June 20, 2017
Italy
1 review
0 helpful votes
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Its the best place to find all the unique gadgets for a reasonable price. I mean there is no place where you can get a xiaomi Mi 5 under 200 $ with rom global. And the customer service is very responsive and positive.

Date of experience: June 20, 2017
Poland
1 review
0 helpful votes
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Excellent shop
June 21, 2017

I am very satisfied, product came really quick and matched the description. I got exactly what I wanted.

Date of experience: June 20, 2017
Florida
1 review
0 helpful votes
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The gearbest is undoubtedly the best online store with Chinese products. The support is incredible, the products are amazing and the timeliness with the delivery as well. Super recommend it! (sorry for my bad english, guys)

Date of experience: June 20, 2017
NL
1 review
0 helpful votes
Follow R F.
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Bought a tv box and many other products over the past few years, I am really satisfied with their service as well as their support has been helpful in the past.

Date of experience: June 20, 2017
Spain
1 review
0 helpful votes
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Excelente¡¡
June 20, 2017

Tras realizar varias compras, nunca he tenido ningún problema, siempre me ha llegado todo muy bien a muy buen precio.

Date of experience: June 20, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom