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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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The best website
June 26, 2017

This website is wonderful, they give a best price and have the best stipend time to send our products.

Date of experience: June 26, 2017
Portugal
1 review
0 helpful votes
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Every time I need a gadget or any other appliance, the first store I go to is Gearbest. They have everything you might need. I already bought from them several times and every time the whole experience goes flawlessly. I highly recommend Gearbest for your shopping needs.

Date of experience: June 26, 2017
Turkiye
1 review
0 helpful votes
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Best website ever
June 26, 2017

I bought 3 dashcams and shipment was very quick! It is a safe and trustworthy website. My products were well proteced.

Date of experience: June 26, 2017
Greece
1 review
0 helpful votes
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Overall happy.
June 26, 2017

I bought some items from GearBest a while ago and I would like to share my experience with you. First of all, The variety of the pruducts I had to choose from was excitingly big, though I got a little bit confused from some of them due to not knowing which one to pick among them. After that, the price in which I got it, which was great. I bought the Amazfit Pace smartwatch, which costs 200EUR in Greece, but got it for only 100EUR from gearbest and with free shipping. Then, the proccess is very easy to follow, and note that this was my very first online purchase. After that, 2 more orders followed, one with some fidget toys and one with a pair of earphones and some other things. In all of them, the proccess which I had to follow was very simple. The only problem I found with these orders, is the availability. In the site, some products were shown as available even though I was informed they weren't. Though, after some minutes, maybe half an hour, the availability got refreshed. The shipping was fast, no products were damaged when arrived and the tracking was overall good... To a Support prospective, if someone needs help quickly, I'd recommend the Live Support option when able because it is fast and as good as applying a ticket. Overall, my experience with GearBest was great. I also became an associate a while back, we'll see how that goes...

Date of experience: June 26, 2017
Lithuania
1 review
0 helpful votes
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I used to order Quite frequently from GB and every second being with them is something amazing. Price is lowest on whole internet, but service, stuff and everythings quality is highest! I will order in future from them

Date of experience: June 26, 2017
Brazil
1 review
0 helpful votes
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Nice Shop!
June 26, 2017

I had a great shopping experience with this store.
It's the third time I've bought it, and since it always was very good, the delivery time is faithful. All problems are resolved quickly and the attendants are very attentive, strongly recommend buying with the gearbest.
Because living in Brazil is difficult to buy abroad, but using Gearbest I was able to order a HD668B in perfect condition.

Date of experience: June 26, 2017
Georgia
1 review
0 helpful votes
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Merlin Mini from Gearbest.com
June 26, 2017

I only buy in internet by PaYPAL, its very very bog pros for gearbest. Fast delivery also! Item came in full compectation!
Order No.: W**************

Date of experience: June 26, 2017
Brazil
1 review
0 helpful votes
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Melhor site para compras online
June 26, 2017

Comprei uma action cam e um fone de ouvido e fiquei extremamente satisfeito. Chegaram antes do previsto e muito bem embalados para evitar qualquer tipo de dano. Os produtos são sempre muito bons e de boa procedência. Certamente comprarei novamente no site.

Date of experience: June 26, 2017
Hungary
1 review
0 helpful votes
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Best webshop I've ever seen
June 26, 2017

Gearbest is a really great service, because it has a really nice support, and they want to solve the user's problem.

Date of experience: June 26, 2017
Portugal
1 review
0 helpful votes
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Awesome store
June 26, 2017

I have purchased several times from gearbest, and it has always been an awesome experience. The choice of products they have is huge! Every time I've ordered, the process has been smooth, fast and just enjoyable. The customer service is also very helpful!

Date of experience: June 26, 2017
Italy
1 review
0 helpful votes
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Gearbest is an online shop with tons of gadgets, tech products and much more. I've placed many orders and I can say I'm satisfied with their service, everything I've ordered was delivered without issues.
I can only speak for myself, and always be careful when you buy online, but so far, based on my experience gearbest is a great shop with great prices.

Date of experience: June 26, 2017
Mexico
1 review
0 helpful votes
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Buen servicio.
June 26, 2017

Recomiendo altamente las compras a través de Gearbest ya que tienen un muy buen servicio de respaldo al cliente, atención en dudas y además servicio post venta. Se respetan mucho los tiempos estipulados de envío y hasta el momento todo bien con los paquetes. Gracias.

Date of experience: June 25, 2017
Brazil
1 review
0 helpful votes
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Excellent!
June 25, 2017

Gearbest is a excellent online shop. Fast and secure. É uma loja de primeira linha. Recomendo fortemente. Rápida e segura.

Date of experience: June 25, 2017
Italy
1 review
0 helpful votes
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Jun 02,2017 i made the order WB**************!
It was full of vape items!
I receive it (italy) in about 10 days! Really very fast
The shipment was of course very fast considering the distances.
Objects received perfect.
I only had a small problem, an atomizer was wrong, and customer service was quick in solving the problem.
Prices are low compared to the average (especially if the offers are available ;)) .
That is to say, the experience is always positive and will definitely buy again.
I would recommend to all the vapers to give an eye to the site.
You will be pleasantly surprised!
For these reasons I am very happy to share my experience with you

Date of experience: June 25, 2017
GB
1 review
0 helpful votes
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Right on time!
June 25, 2017

My items always arrive quickly. Packaged well and excellent quality! I never have any complaints and I belive that all products are reasonably priced and well described. Never disappointed.

Date of experience: June 25, 2017
RU
1 review
0 helpful votes
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Really nice store
June 25, 2017

I've bought some products on this site. Last one is One Plus 3T for really sweet price. Shipment time to Russia is 2 weeks. Everything was fine.

Date of experience: June 25, 2017
Italy
1 review
0 helpful votes
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Very good
June 25, 2017

I use gearbest for months and have made several purchases. I have never had problems with the payment and shipping, the prices are very convenient. I used "Italy express" shipping method, received the parchel in 10 days! Also the customer service is very good, I absolutely recommend gearbest.

Date of experience: June 25, 2017
Canada
1 review
0 helpful votes
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No loyalty
June 25, 2017

Do not order from gearbest. I ordered a cell phone and when i realized I ordered the wrong one I sent it back. Gearbest then said after two months that it didn't receive it. However they said they would issue me a $50usd refund even though I paid over $200cad for the phone. When I said ok to accept the $50usd they then changed their minds and said they would instead give me 200 points which is equivalent to $1 usd. This is their way of showing how much they care about retaining customers. What a joke. Do not buy from these guys.

Date of experience: June 25, 2017
Lily L. Gearbest Rep
over a year old

Dear Cornell,
We are sorry to hear that you are experiencing some issues.

We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,
Gearbest.com

Germany
1 review
0 helpful votes
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I have ordered alot on Gearbest to Germany (Xiaomi Robot, Xiaomi Redmi 4 Pro, some Waterpumps, ect) and everything is fine. Support is also very fast and helpfull.

Date of experience: June 25, 2017
Greece
2 reviews
1 helpful vote
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The only site i trust
June 25, 2017

I have bought so many times and i trust this site.not only they have quality products but also they have the best after sales service! I recommend it 1000%

Date of experience: June 25, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom