
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This website is wonderful, they give a best price and have the best stipend time to send our products.
Every time I need a gadget or any other appliance, the first store I go to is Gearbest. They have everything you might need. I already bought from them several times and every time the whole experience goes flawlessly. I highly recommend Gearbest for your shopping needs.
I bought 3 dashcams and shipment was very quick! It is a safe and trustworthy website. My products were well proteced.
I bought some items from GearBest a while ago and I would like to share my experience with you. First of all, The variety of the pruducts I had to choose from was excitingly big, though I got a little bit confused from some of them due to not knowing which one to pick among them. After that, the price in which I got it, which was great. I bought the Amazfit Pace smartwatch, which costs 200EUR in Greece, but got it for only 100EUR from gearbest and with free shipping. Then, the proccess is very easy to follow, and note that this was my very first online purchase. After that, 2 more orders followed, one with some fidget toys and one with a pair of earphones and some other things. In all of them, the proccess which I had to follow was very simple. The only problem I found with these orders, is the availability. In the site, some products were shown as available even though I was informed they weren't. Though, after some minutes, maybe half an hour, the availability got refreshed. The shipping was fast, no products were damaged when arrived and the tracking was overall good... To a Support prospective, if someone needs help quickly, I'd recommend the Live Support option when able because it is fast and as good as applying a ticket. Overall, my experience with GearBest was great. I also became an associate a while back, we'll see how that goes...
I used to order Quite frequently from GB and every second being with them is something amazing. Price is lowest on whole internet, but service, stuff and everythings quality is highest! I will order in future from them
I had a great shopping experience with this store.
It's the third time I've bought it, and since it always was very good, the delivery time is faithful. All problems are resolved quickly and the attendants are very attentive, strongly recommend buying with the gearbest.
Because living in Brazil is difficult to buy abroad, but using Gearbest I was able to order a HD668B in perfect condition.
I only buy in internet by PaYPAL, its very very bog pros for gearbest. Fast delivery also! Item came in full compectation!
Order No.: W**************
Comprei uma action cam e um fone de ouvido e fiquei extremamente satisfeito. Chegaram antes do previsto e muito bem embalados para evitar qualquer tipo de dano. Os produtos são sempre muito bons e de boa procedência. Certamente comprarei novamente no site.
Gearbest is a really great service, because it has a really nice support, and they want to solve the user's problem.
I have purchased several times from gearbest, and it has always been an awesome experience. The choice of products they have is huge! Every time I've ordered, the process has been smooth, fast and just enjoyable. The customer service is also very helpful!
Gearbest is an online shop with tons of gadgets, tech products and much more. I've placed many orders and I can say I'm satisfied with their service, everything I've ordered was delivered without issues.
I can only speak for myself, and always be careful when you buy online, but so far, based on my experience gearbest is a great shop with great prices.
Recomiendo altamente las compras a través de Gearbest ya que tienen un muy buen servicio de respaldo al cliente, atención en dudas y además servicio post venta. Se respetan mucho los tiempos estipulados de envío y hasta el momento todo bien con los paquetes. Gracias.
Gearbest is a excellent online shop. Fast and secure. É uma loja de primeira linha. Recomendo fortemente. Rápida e segura.
Jun 02,2017 i made the order WB**************!
It was full of vape items!
I receive it (italy) in about 10 days! Really very fast
The shipment was of course very fast considering the distances.
Objects received perfect.
I only had a small problem, an atomizer was wrong, and customer service was quick in solving the problem.
Prices are low compared to the average (especially if the offers are available ;)) .
That is to say, the experience is always positive and will definitely buy again.
I would recommend to all the vapers to give an eye to the site.
You will be pleasantly surprised!
For these reasons I am very happy to share my experience with you
My items always arrive quickly. Packaged well and excellent quality! I never have any complaints and I belive that all products are reasonably priced and well described. Never disappointed.
I've bought some products on this site. Last one is One Plus 3T for really sweet price. Shipment time to Russia is 2 weeks. Everything was fine.
I use gearbest for months and have made several purchases. I have never had problems with the payment and shipping, the prices are very convenient. I used "Italy express" shipping method, received the parchel in 10 days! Also the customer service is very good, I absolutely recommend gearbest.
Do not order from gearbest. I ordered a cell phone and when i realized I ordered the wrong one I sent it back. Gearbest then said after two months that it didn't receive it. However they said they would issue me a $50usd refund even though I paid over $200cad for the phone. When I said ok to accept the $50usd they then changed their minds and said they would instead give me 200 points which is equivalent to $1 usd. This is their way of showing how much they care about retaining customers. What a joke. Do not buy from these guys.
I have ordered alot on Gearbest to Germany (Xiaomi Robot, Xiaomi Redmi 4 Pro, some Waterpumps, ect) and everything is fine. Support is also very fast and helpfull.
I have bought so many times and i trust this site.not only they have quality products but also they have the best after sales service! I recommend it 1000%
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Cornell,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies. Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Gearbest.com