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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

California
1 review
2 helpful votes
Follow Vincent K.
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I order fridget spinner from gearbest couple month ago and it was the worst online purchases experience in my life. And here is detail
- My order took "3 month" to delivered. I contact with customer service and they keep said wait and there was no choice so I did wait.
- product I got was dirty(stain every where) and, 4 cracks top to bottom (It was barly holding stuff together and of couse not working properly, bearing was keep slide out because of crack)
- I contact customer service and send all the picture. They act pretend they care about it, but its been over 2 momth they did not do anything about it

Any one looking for this type of extream stress
Please go for it

Date of experience: June 28, 2017
Lily L. Gearbest Rep
over a year old

Dear Vincent,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.

Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.

We have sent you a ticket detailing some solutions. Please kindly reply to us there.

Thank you,
Gearbest.com

Portugal
1 review
3 helpful votes
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If you are going to buy from them, read their policy extremely carefully, otherwise you might lose the money...
Their customer service is very polite, but the options they offer are for you to pay hundreds of dollars for not getting the product. GET THE INSURANCE! Even though I have seen other cases online where they don't even follow their own policy... Anyway, I will never buy from them again.

Date of experience: June 28, 2017

Didn't get the product. Lost 250$
June 1, 2017
Previous review

I bought a cellphone on their website. The expected delivery time was 7-15 days. After 30 days of not receiving the product, I sent them an email asking for a refund. They want me to pay 250$ for absolutely nothing (so half the cost). I will never buy from them again, and I advise everyone else to do the same.

Date of experience: June 1, 2017
Portugal
1 review
0 helpful votes
Follow Apolinario M.
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Excelente site de compras online sempre atualizado com os melhores produtos e melhores preços.
Efetuo compras sempre pelo site da Gearbest onde estes prestam um serviço de excelência desde o serviço de apoio, ao embalamento dos produtos e às formas de entregas disponíveis.

Date of experience: June 28, 2017
Florida
1 review
0 helpful votes
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RECOMENDO
June 28, 2017

MELHOR LOJA ONLINE, ATENDIMENTO DIFERENCIADO SUPER RAPIDOS EM POSTAGENS E ENVIOS ENTREGAS EXCELENTE RECOMENDO SEM MEDO.

Date of experience: June 28, 2017
Azerbaijan
1 review
0 helpful votes
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Very good store
June 28, 2017

I like to shop from Gearbest.
All kinds of shipping company options.
The prices are very good.
Always have sale discount.
They are quick to deal with customer issues

Date of experience: June 28, 2017
Australia
1 review
0 helpful votes
Follow Lucas C.
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I've been using Gearbest for almost a year now and I have always received great customer service, products are exactly as seen on the site, and have never had any issues. The team is very proactive in the care of customers and the ticketing system is brilliant, with quick response and follow up. I initially started with a low dollar value product (iPhone charger leads@ a $0.75 each) and was a little concerned about delivery time, which was longer than expected. However, after multiple orders ranging from $10 - $100USD at a time, I've become accustomed to the delivery time, understanding that everything I buy is shipped from an overseas provider and am use to a 4 - 6wks delivery. I even used Gearbest for all my children's Christmas presents, ordering well in advance and having everything delivered a couple of weeks prior - if you need it tomorrow, this is not the site, but if your willing to wait, I highly recommend Gearbest and will always use this site over any other when possible.

Date of experience: June 28, 2017
GB
2 reviews
47 helpful votes
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Economical price
June 28, 2017

I ordered a couple of mobiles, they came well package, fast shipping and quality is good and original. Customer service is fast and solution focused.

Date of experience: June 28, 2017
RU
1 review
0 helpful votes
Follow Vasiliy P.
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The store is magnificent.
June 28, 2017

Hello everyone, my acquaintance with this store began with the search for a wipe device, after the first order I was surprised by the speed and quality of service, the delivery was very fast and after that I began to more actively order from this store because it is very well arranged, the site is easy to understand. I advise this site will not guess.

Date of experience: June 28, 2017
Spain
1 review
0 helpful votes
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I use gearbest for several months and I have made a lot of purchases. I have never had problems with payments and shipping, the prices are very convenient.
I used "Spain express" shipping method and received the parchel in 10 days.
Also the customer service is very good, I absolutely recommend gearbest.

Date of experience: June 28, 2017
Singapore
1 review
0 helpful votes
Follow Meyple M.
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My order (a UGEE-2150 graphics monitor) was received in perfect condition from China to Singapore. The pricing I bought it at was one of the cheapest I could find online.

Furthermore, I read that their shipping insurance also covers any transportation damage or package loss; that was really important as I knew I will still have my product or money back if anything bad happened to the parcel on-route.

Overall, it was a really pleasant experience.

Date of experience: June 27, 2017
Brazil
1 review
0 helpful votes
Follow Rherison E.
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And it does not matter that the name and gear "Best", best online store to buy, prices imbativeis, any item is cheaper than in Brazil, fast packaging, good quality products, dispacho fast, my products always arrive in perfect condition

Date of experience: June 27, 2017
Italy
1 review
0 helpful votes
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Best chinese site
June 28, 2017

I buy many knife, multitools and other stuff on GearBest and i am sure, are the best chinese product site in the world. Customer service its good

Date of experience: June 27, 2017
Mexico
1 review
0 helpful votes
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I think that Gearbest is the best store online! I have bought 5 times, and always my products came in an excellent condition. The time of shipping and delivering is really fast. And I always want to buy from this shop. It's the best option to buy electronic products and all you can imagine.

Date of experience: June 27, 2017
GB
1 review
0 helpful votes
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Best store top
June 27, 2017

Top Store

"At first, I was a little apprehensive ordering from gear best with mixed reviews about delivery time etc

Anyway decided to give them a try and ordered a JJRC quadcopter as they were really cheap and looked fun so thought it would be a good thing to try them out with.

Ordered on a Sunday from their EU warehouse and it was delivered on the Tuesday to the UK, really impressed.

And as for the product, I couldn't be happier exactly as they said it would be and is really fun even though I have flown it into a wall a few times:)

Top guys

Date of experience: June 27, 2017
Texas
1 review
0 helpful votes
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Excellent online store, I have not had any inconvenience and I have made several purchases on the site.
The prices are amazing!

Date of experience: June 27, 2017
Italy
1 review
0 helpful votes
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Best site from buy from Cina
June 27, 2017

This is the best site i found ever, all good product, low price and fast shipping! What do you want more?
I buied form there multiple time and arrived always in 2 week (Italy Express).
This site is fantastic!

Date of experience: June 27, 2017
Germany
1 review
0 helpful votes
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Very Satisfied!
June 27, 2017

I orderes a few Times here an I had very any trouble.
All products I bought are genuine.

I will buy at GB again.

Date of experience: June 26, 2017
Brazil
1 review
0 helpful votes
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Excelent store!
June 27, 2017

In my opinion, Gearbest is one of the stores to buy on the internet. Great prices and fast shipping. Also, the support team is excelent.

Date of experience: June 26, 2017
Brazil
1 review
0 helpful votes
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Excellent service
June 26, 2017

Excellent service. I have bought several times and I have always been well taken care of. On the last purchase, I requested the exchange of an item, and I was quickly served. The price is good, and it has a great variety of products. I had good experiences with the gearbest and I recommend everyone to buy from them.

Date of experience: June 26, 2017
Portugal
1 review
0 helpful votes
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Every order i make on Gearbest keeps surprising me by the quality, fast shipping and delivery. Excellent.

Date of experience: June 26, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom