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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I order fridget spinner from gearbest couple month ago and it was the worst online purchases experience in my life. And here is detail
- My order took "3 month" to delivered. I contact with customer service and they keep said wait and there was no choice so I did wait.
- product I got was dirty(stain every where) and, 4 cracks top to bottom (It was barly holding stuff together and of couse not working properly, bearing was keep slide out because of crack)
- I contact customer service and send all the picture. They act pretend they care about it, but its been over 2 momth they did not do anything about it
Any one looking for this type of extream stress
Please go for it
If you are going to buy from them, read their policy extremely carefully, otherwise you might lose the money...
Their customer service is very polite, but the options they offer are for you to pay hundreds of dollars for not getting the product. GET THE INSURANCE! Even though I have seen other cases online where they don't even follow their own policy... Anyway, I will never buy from them again.
I bought a cellphone on their website. The expected delivery time was 7-15 days. After 30 days of not receiving the product, I sent them an email asking for a refund. They want me to pay 250$ for absolutely nothing (so half the cost). I will never buy from them again, and I advise everyone else to do the same.
Excelente site de compras online sempre atualizado com os melhores produtos e melhores preços.
Efetuo compras sempre pelo site da Gearbest onde estes prestam um serviço de excelência desde o serviço de apoio, ao embalamento dos produtos e às formas de entregas disponíveis.
I like to shop from Gearbest.
All kinds of shipping company options.
The prices are very good.
Always have sale discount.
They are quick to deal with customer issues
I've been using Gearbest for almost a year now and I have always received great customer service, products are exactly as seen on the site, and have never had any issues. The team is very proactive in the care of customers and the ticketing system is brilliant, with quick response and follow up. I initially started with a low dollar value product (iPhone charger leads@ a $0.75 each) and was a little concerned about delivery time, which was longer than expected. However, after multiple orders ranging from $10 - $100USD at a time, I've become accustomed to the delivery time, understanding that everything I buy is shipped from an overseas provider and am use to a 4 - 6wks delivery. I even used Gearbest for all my children's Christmas presents, ordering well in advance and having everything delivered a couple of weeks prior - if you need it tomorrow, this is not the site, but if your willing to wait, I highly recommend Gearbest and will always use this site over any other when possible.
I ordered a couple of mobiles, they came well package, fast shipping and quality is good and original. Customer service is fast and solution focused.
Hello everyone, my acquaintance with this store began with the search for a wipe device, after the first order I was surprised by the speed and quality of service, the delivery was very fast and after that I began to more actively order from this store because it is very well arranged, the site is easy to understand. I advise this site will not guess.
I use gearbest for several months and I have made a lot of purchases. I have never had problems with payments and shipping, the prices are very convenient.
I used "Spain express" shipping method and received the parchel in 10 days.
Also the customer service is very good, I absolutely recommend gearbest.
My order (a UGEE-2150 graphics monitor) was received in perfect condition from China to Singapore. The pricing I bought it at was one of the cheapest I could find online.
Furthermore, I read that their shipping insurance also covers any transportation damage or package loss; that was really important as I knew I will still have my product or money back if anything bad happened to the parcel on-route.
Overall, it was a really pleasant experience.
And it does not matter that the name and gear "Best", best online store to buy, prices imbativeis, any item is cheaper than in Brazil, fast packaging, good quality products, dispacho fast, my products always arrive in perfect condition
I buy many knife, multitools and other stuff on GearBest and i am sure, are the best chinese product site in the world. Customer service its good
I think that Gearbest is the best store online! I have bought 5 times, and always my products came in an excellent condition. The time of shipping and delivering is really fast. And I always want to buy from this shop. It's the best option to buy electronic products and all you can imagine.
Top Store
"At first, I was a little apprehensive ordering from gear best with mixed reviews about delivery time etc
Anyway decided to give them a try and ordered a JJRC quadcopter as they were really cheap and looked fun so thought it would be a good thing to try them out with.
Ordered on a Sunday from their EU warehouse and it was delivered on the Tuesday to the UK, really impressed.
And as for the product, I couldn't be happier exactly as they said it would be and is really fun even though I have flown it into a wall a few times:)
Top guys
Excellent online store, I have not had any inconvenience and I have made several purchases on the site.
The prices are amazing!
This is the best site i found ever, all good product, low price and fast shipping! What do you want more?
I buied form there multiple time and arrived always in 2 week (Italy Express).
This site is fantastic!
I orderes a few Times here an I had very any trouble.
All products I bought are genuine.
I will buy at GB again.
In my opinion, Gearbest is one of the stores to buy on the internet. Great prices and fast shipping. Also, the support team is excelent.
Excellent service. I have bought several times and I have always been well taken care of. On the last purchase, I requested the exchange of an item, and I was quickly served. The price is good, and it has a great variety of products. I had good experiences with the gearbest and I recommend everyone to buy from them.
Every order i make on Gearbest keeps surprising me by the quality, fast shipping and delivery. Excellent.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Vincent,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest.com