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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Shopping with GearBest is always getting better this time I got the goods (always exactly what I ordered and well packed) within two weeks via courier and free shipment! The more you buy, the less you pay and the faster you get it!
I bought four items on GearBest, all of them were arrived very fast. One package with item (Gocomma Roidmi 2s) was lost, but GearBest customer service suggested resent of item and they did that. Every item was as described, well packed. So in my personal opinion GearBest is very good choice for online shopping! :) (Orders: W**************, W**************, W**************, W**************)
Actually GearBest is giving you a perfect support if you have any issue in your order.
-Providing a replacement.
-Keep your money for another purchase.
-Refund all your money.
I recommend GearBest
I buy for a year from GearBest and i can say it's probably the best chinese store i've ever used. The quality of products and services is very good and, if you have any issues (that's very rare) they are very willing to cooperate and give the best solution. This gives you a feeling of safety.
Also, because of the points gained for purchases and reviews, you can buy at even smaller prices, no other store can compete with that.
So i sincerely recommend this seller to everybody.
Gearbest usually dispatches very fast and has lot's of different shipping options, even with tracking for very cheap. They also have fast response customer service, friendly and in good english. Plus their points system is really useful since you get far more credit than usually an can use every point instantly, without needing to amass an minimum to redeem.
The site presents very clearly the products available for purchase, my first purchase was a cell phone Xiaomi Redmi 4 Pro, which arrived on time and in a safe way, so that a GearBest has become the online store I visit.
Покупаю второй раз в этом магазине, все нравится, быстрый ответ службы поддержки. Цены класс. Доставка быстрая. Бракованного товара еще не приходило.
I ordered an android box through order with number W************** as teod1980 on Feb 10,2017 and all the procedure was perfect. I had my shopping items delivered really soon and they were all as it was described and working flawlessly.
Всегда делала покупки на торговой площадке Aliexpress, случайно узнала про магазин Gearbest.com и увидела, что цены, на заинтересовавшие меня товары, ниже чем в других магазинах. Сделала 2 заказа: андроид приставку W************** (3/05/2017) и беспроводной геймпад Gamesir G3s W************** (7/05/2017). Оплата производилась через PayPal. Оба дошли до Россия, Кемеровская область за 2 недели, что довольно быстро. Я очень довольна работой с магазином Gearbest!
I've made some orders at different times, all delivered correctly, in quite short time (as indicated by the preferred mode), with the option of choosing different shipping arrangements. I did not find any problem and no abnormality, all products respected the descriptions.
Strongly competitive prices, with the possibility of using promotions or flash discounts.
Recommended.
Ich war unsicher...
Aber alles Quatsch, ich konnte problemlos bestellen bei Gearbest.
Ware die nicht geliefert werden konnte wurde anstandslos zurück abgewickelt(Geld wurde zurück überwiesen!). Bezahlung mit Paypal!
Der Support ist 24 Stunden online bei Fragen!
Gearbest ist Top
My order number: W**************
Buying from GearBest was the best choice I made! In the country where I live in Brazil, the price of electronics is exorbitant and sometimes it is not possible to buy a quality smartphone for a low price. It was then that I met the GearBest, a very cheap website, with quality products, attention with customers! What surprised me most about this site was the practicality and security that it provides. With multiple shipping options, security for purchase, plus fast and effective support! Shipping time was relatively fast, except for the company from my country, which usually delays orders. Other than that, just compliment the site!
I apologize for the bad English, but you have to start somewhere.
I'm a modder, I create wooden USB flashdrives, it's not a work, just hobby, but I'd like it and sometimes I create it for sale. And I'm a geek, I loved to use different gadgets.
In december 2015 I bought NEJE engraver. It's a liitle box that can do different cute and interesting thing.
Choice a b&w picture, load it in programm and then BURN!
With this laser you can engraving wood, rubber, plastic, carton, leather. Can cut paper, expanded polyethylene and felt. Of course, it can't work with metall, stone, ceramic, because it's only 0.5W of power.
You can made gifts, engraving on different things and made a cool timelaps, like me)
https://www.youtube.com/watch?v=R8NmFmF_SmA
Moderators, I'm sorry if add link to youtube forbidden.
There is a big amount of products with tiny prices that you can buy. You may also use GB points to get more discount
I have been shopping from Gearbest for 2 years. I haven´t got any problem yet. Fast shipping, best deals and best support ever.
This site is amazing, a bunch of good products and an amazing support! I never had bad experience with gearbest.
I have best experience with it. It is a good online shopping site i ever seen. Very fast delivery. My best online shopping site it is.
GEARBEST" STORE IS A COMPLETE DISGRACE.HE'S A THIEF AND A CROOK.! DON'T BUY INTO NEVER! WELL, I WAS YOU BURN. THEY'RE CONFISCATING PEOPLE'S MONEY THROUGH DECEPTION AND INJUSTICE. THEM RETURNING TO TURKEY CUSTOMS ON ALL ORDERS, 50% REFUNDED WITH A DEDUCTION THEY DID. DIDN'T HAVE THE RIGHTS TO IT.THE COST OF SHIPPING 4-5 DOLLARS. ALL COURTS AND OFFICIAL INSTITUTIONS "GEARBEST" ABOUT A FRAUD CASE I HAVE OPENED AND I'M WAITING FOR THE RESULTS. MOREOVER, ON 14 JUNE AND RETURNING ORDERS BACK PAY FOR THE LAST 6 THEY SAID IT WOULD BE IN MY ACCOUNT WITHIN 14 DAYS.IT'S BEEN 20 DAYS TODAY AND THE MONEY IS GONE! A COMPLETE FARC
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.