logo

Gearbest
This website seems to be closed. Find similar businesses

GearbestReviews 10,711

3.7
gearbest.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
Follow Oscar B.
Unfollow Oscar B.
Share Review
Report Review

Perfect
July 5, 2017

Shopping with GearBest is always getting better this time I got the goods (always exactly what I ordered and well packed) within two weeks via courier and free shipment! The more you buy, the less you pay and the faster you get it!

Date of experience: July 5, 2017
Poland
1 review
0 helpful votes
Follow Damian P.
Unfollow Damian P.
Share Review
Report Review

I bought four items on GearBest, all of them were arrived very fast. One package with item (Gocomma Roidmi 2s) was lost, but GearBest customer service suggested resent of item and they did that. Every item was as described, well packed. So in my personal opinion GearBest is very good choice for online shopping! :) (Orders: W**************, W**************, W**************, W**************)

Date of experience: July 5, 2017
Saudi Arabia
1 review
0 helpful votes
Follow Mostafa E.
Unfollow Mostafa E.
Share Review
Report Review

Best Support
July 5, 2017

Actually GearBest is giving you a perfect support if you have any issue in your order.
-Providing a replacement.
-Keep your money for another purchase.
-Refund all your money.

I recommend GearBest

Date of experience: July 5, 2017
Romania
1 review
0 helpful votes
Follow suuk i.
Unfollow suuk i.
Share Review
Report Review

I buy for a year from GearBest and i can say it's probably the best chinese store i've ever used. The quality of products and services is very good and, if you have any issues (that's very rare) they are very willing to cooperate and give the best solution. This gives you a feeling of safety.
Also, because of the points gained for purchases and reviews, you can buy at even smaller prices, no other store can compete with that.
So i sincerely recommend this seller to everybody.

Date of experience: July 5, 2017
Germany
1 review
0 helpful votes
Follow strippedsun W.
Unfollow strippedsun W.
Share Review
Report Review

Gearbest usually dispatches very fast and has lot's of different shipping options, even with tracking for very cheap. They also have fast response customer service, friendly and in good english. Plus their points system is really useful since you get far more credit than usually an can use every point instantly, without needing to amass an minimum to redeem.

Date of experience: July 5, 2017
Brazil
1 review
0 helpful votes
Follow Judas N.
Unfollow Judas N.
Share Review
Report Review

The site presents very clearly the products available for purchase, my first purchase was a cell phone Xiaomi Redmi 4 Pro, which arrived on time and in a safe way, so that a GearBest has become the online store I visit.

Date of experience: July 5, 2017
RU
1 review
0 helpful votes
Follow Anton Z.
Unfollow Anton Z.
Share Review
Report Review

Покупаю второй раз в этом магазине, все нравится, быстрый ответ службы поддержки. Цены класс. Доставка быстрая. Бракованного товара еще не приходило.

Date of experience: July 5, 2017
Greece
1 review
0 helpful votes
Follow Theodoros K.
Unfollow Theodoros K.
Share Review
Report Review

I ordered an android box through order with number W************** as teod1980 on Feb 10,2017 and all the procedure was perfect. I had my shopping items delivered really soon and they were all as it was described and working flawlessly.

Date of experience: July 4, 2017
RU
1 review
0 helpful votes
Follow Elena S.
Unfollow Elena S.
Share Review
Report Review

Всегда делала покупки на торговой площадке Aliexpress, случайно узнала про магазин Gearbest.com и увидела, что цены, на заинтересовавшие меня товары, ниже чем в других магазинах. Сделала 2 заказа: андроид приставку W************** (3/05/2017) и беспроводной геймпад Gamesir G3s W************** (7/05/2017). Оплата производилась через PayPal. Оба дошли до Россия, Кемеровская область за 2 недели, что довольно быстро. Я очень довольна работой с магазином Gearbest!

Date of experience: July 4, 2017
Italy
1 review
0 helpful votes
Follow Alessandro P.
Unfollow Alessandro P.
Share Review
Report Review

Great online shopping
July 5, 2017

I've made some orders at different times, all delivered correctly, in quite short time (as indicated by the preferred mode), with the option of choosing different shipping arrangements. I did not find any problem and no abnormality, all products respected the descriptions.
Strongly competitive prices, with the possibility of using promotions or flash discounts.
Recommended.

Date of experience: July 4, 2017
Germany
1 review
0 helpful votes
Follow mike S.
Unfollow mike S.
Share Review
Report Review

Gearbest first order
July 5, 2017

Ich war unsicher...
Aber alles Quatsch, ich konnte problemlos bestellen bei Gearbest.
Ware die nicht geliefert werden konnte wurde anstandslos zurück abgewickelt(Geld wurde zurück überwiesen!). Bezahlung mit Paypal!
Der Support ist 24 Stunden online bei Fragen!

Gearbest ist Top

Date of experience: July 4, 2017
Brazil
1 review
0 helpful votes
Follow Bruno E.
Unfollow Bruno E.
Share Review
Report Review

Best smartphone purchase made
July 5, 2017

My order number: W**************
Buying from GearBest was the best choice I made! In the country where I live in Brazil, the price of electronics is exorbitant and sometimes it is not possible to buy a quality smartphone for a low price. It was then that I met the GearBest, a very cheap website, with quality products, attention with customers! What surprised me most about this site was the practicality and security that it provides. With multiple shipping options, security for purchase, plus fast and effective support! Shipping time was relatively fast, except for the company from my country, which usually delays orders. Other than that, just compliment the site!

Date of experience: July 4, 2017
RU
1 review
0 helpful votes
Follow Sergey D.
Unfollow Sergey D.
Share Review
Report Review

NEJE mini laser CNC engraver
July 5, 2017

I apologize for the bad English, but you have to start somewhere.
I'm a modder, I create wooden USB flashdrives, it's not a work, just hobby, but I'd like it and sometimes I create it for sale. And I'm a geek, I loved to use different gadgets.

In december 2015 I bought NEJE engraver. It's a liitle box that can do different cute and interesting thing.
Choice a b&w picture, load it in programm and then BURN!
With this laser you can engraving wood, rubber, plastic, carton, leather. Can cut paper, expanded polyethylene and felt. Of course, it can't work with metall, stone, ceramic, because it's only 0.5W of power.
You can made gifts, engraving on different things and made a cool timelaps, like me)
https://www.youtube.com/watch?v=R8NmFmF_SmA
Moderators, I'm sorry if add link to youtube forbidden.

+1
Date of experience: July 4, 2017
Italy
1 review
0 helpful votes
Follow fabio e.
Unfollow fabio e.
Share Review
Report Review

Perfect transactions
July 5, 2017

There is a big amount of products with tiny prices that you can buy. You may also use GB points to get more discount

Date of experience: July 4, 2017
Germany
2 reviews
0 helpful votes
Follow Onur K.
Unfollow Onur K.
Share Review
Report Review

Best deals
July 5, 2017

I have been shopping from Gearbest for 2 years. I haven´t got any problem yet. Fast shipping, best deals and best support ever.

Date of experience: July 4, 2017
Belgium
1 review
0 helpful votes
Follow Ricardo F.
Unfollow Ricardo F.
Share Review
Report Review

Good experience
July 5, 2017

This site is amazing, a bunch of good products and an amazing support! I never had bad experience with gearbest.

Date of experience: July 4, 2017
India
1 review
0 helpful votes
Follow Kenneth Y.
Unfollow Kenneth Y.
Share Review
Report Review

I have best experience with it. It is a good online shopping site i ever seen. Very fast delivery. My best online shopping site it is.

Date of experience: July 3, 2017
Peru
1 review
0 helpful votes
Follow oscar g.
Unfollow oscar g.
Share Review
Report Review

Store
July 3, 2017

The most complete store... i found everything ai need, no complains abot delivery or goods. Excellent service! °!

Date of experience: July 3, 2017
Turkiye
1 review
2 helpful votes
Follow Hatice u.
Unfollow Hatice u.
Share Review
Report Review

GEARBEST" STORE IS A COMPLETE DISGRACE.HE'S A THIEF AND A CROOK.! DON'T BUY INTO NEVER! WELL, I WAS YOU BURN. THEY'RE CONFISCATING PEOPLE'S MONEY THROUGH DECEPTION AND INJUSTICE. THEM RETURNING TO TURKEY CUSTOMS ON ALL ORDERS, 50% REFUNDED WITH A DEDUCTION THEY DID. DIDN'T HAVE THE RIGHTS TO IT.THE COST OF SHIPPING 4-5 DOLLARS. ALL COURTS AND OFFICIAL INSTITUTIONS "GEARBEST" ABOUT A FRAUD CASE I HAVE OPENED AND I'M WAITING FOR THE RESULTS. MOREOVER, ON 14 JUNE AND RETURNING ORDERS BACK PAY FOR THE LAST 6 THEY SAID IT WOULD BE IN MY ACCOUNT WITHIN 14 DAYS.IT'S BEEN 20 DAYS TODAY AND THE MONEY IS GONE! A COMPLETE FARC

Date of experience: July 3, 2017
Brazil
1 review
0 helpful votes
Follow rafael V.
Unfollow rafael V.
Share Review
Report Review

Recommend!
July 3, 2017

I had an excellent experience, I recommend everyone to gearbest.com...

Date of experience: July 3, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom