GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Came to replace an older one, the product works perfectly, came very fast I recommend, very easy to install
Is a great site for online purchases, always efficient and friendly operators, and for every little problem quick to fix it. The only thing to improve is the cost of delivery and their speed, the rest is perfect
Gearbest is one of the best chinese online stores.
Both my items were delivered on time. The customer service department is excellent and ready to help you in any arising problem. I will buy many more things.
Thanks gearbest
Llevo ya algún tiempo comprando en Gearbest y mi experiencia ha sido muy buena, solo un producto no me llegó pero fue culpa de la paquetería y me hicieron mi reembolso, muy bueno el servicio y precios excelentes.
Estoy muy contenta de haber hecho el pedido con la web de Gearbest. Siempre hago todos los pedidos de smartphones con ellos y son muy rápidos y serviciales. He hecho compras con ellos desde 2015.
I am very happy with my order in Gearbest's web because I do every order with them and they are so faster and has a good services. I am buying products with them since 2015.
My shopping experience with the store was very good, knowledgeable staff, very responsive customer service, product packed in a totally secure (arrived flawless) and fast.
Pedido chega em 10 a 15 dias ao Brasil. Internamente se paga taxas chega em 10 dias as minhas mãos, se não paga pode demorar até 2 meses não é culpa da Gearbest portanto. Sempre que precisei do suporte fui atendido, quando questionei preços fui atendido tambem, logo vou continuar comprando
MINHA PRIMEIRA VEZ DE MUITAS, COMPRA NA GEARBEST.COM FOI MUITO FÁCIL E MUITO BOM, SUPORTE PERFEITO NÃO TIVE NENHUM TIPO DE PROBLEMA... SÓ NÃO ESTOU A COSTUMADO COM O PRAZO DE ENTREGA MAIS ME ACOSTUMAREI,,, PARABÉNS
Terrible customer service. I received a broken product. I had to pay $18.85 to send it back. They claim to was not broken enough, so are making me pay my own shipping. They received it 10 days ago( I have tracking) they claim they haven't seen it yet. I do not trust this company at all and would not buy from them ever again!
Avoid this unresponsibel company! I ordered and paid for 3 items but only 2 was delivered. Incist all 3 items were packed and shipped and refuse to refund!?
Good Prices, Faster Delivery, Safe, excellent products, good customer service support. I get to know about latest launched trends and gadgets from there only. I Shop their regularly for latest gadgets and accessories.
Best online website ever! Everything's very cheap, delivery is pretty fast, ( 15-30 days with the free shipping!) Their customer service is very polite, if something got sent broken, they'll either refund it, or change it. Very good website, recommended to all.
Compro spesso da gearbest, prodotti di elettronica e non solo, devo ammettere che mi sono sempre trovato molto bene e continuerò ad utilizzarlo.
This is one of my favorites places to shop, they have nice products and their prices are very competitive, also the shipping is affordable and they arrive very fast compared to other sites.
I never had a bad experience with this site.
I order an action camera and pay extra money for a quick shipping within 2 weeks. But then they said that item will be ship within one month. So i ask for a refund and do not want the item any more. Then they lie to me and saying that item is already ship. Then few weeks after they for extra money for shipping, 35$. Too much expensive for this item. I try so many time tell them that i dont the item and ask for refund, but they answer me in an other subjet and avoid the reclam for refund. The process to reclam and get refund is very very bad. They dont care about your request and dont respect any guideline for the reclam process. It is such a nightmare, talking to a wall. Never buy with gearbest, you lossing time, money and get very angry to deal with that. And i can not believe that others reviews are gving good stars, they are fake, any website has, even the good one, only good review, they are always complain or issue to resolve, so dont trust the other reviews. This was my first and last order on this site. I do not recommande it at all, just avoid.
Until now, I have made two orders on GearBest, first was on Jan 16,2017 with order number W**************, and the second one was on May 05 with order number W**************. Both of them were sent using Netherlands Registered Post. Both of packages came on my adress in about 20 days which is pretty solid if we consider distance beetwen locations and cost of the shipping which is really small. All products came in perfect condition and were good protected. Quality of the products is also pretty solid if we have in mind their price. At the and, I can say that GearBest is great place for shopping and I will definitely buy here again.
Mi experiencia con esta tienda ha sido muy buena, he comprado en dos ocasiones la primera fue en agosto y los productos son; tv box android (nexbox a95x), Xiaomi Pocket para compartir wifi desde la pc y por ultimo un reproductor de musica tipo ipod suffle y los tres productos funcionan de maravilla a pesar del tiempo que ha pasado y el uso que ha sido medio/fuerte. El envio fue por medio de DHL y me llego rapido en solo 1 semana ya tenia mi pedido en casa.
La segunda compra que realice fue un Xiaomi Redmi 4x version internacional y accesorios para dicho smartphone y ya tengo un mes con el y no ha existido ningún problema. El envio fue igual por medio de DHL y me llego en 10 dias por que se atraveso fin de semana.
Resumen:
Mi experiencia fue grata con esta tienda y opina que los que se quejan que no les llega las cosas es problema de las paqueterias mas no de la tienda ellos cumplen con enviar y en las paqueterias ejemplo: correos de mexico en caso de mi pais son los que tardan y se quedan con los paquetes mucho tiempo o los extravian.
Very good store! Fast delivery and delivery of goods. The product comes packed well, without damage. The quality of the goods is always good. If there are questions, the store's support service always answers quickly. Completely satisfied with this product and the store. My order is a smartphone Blackview A8 3G, order WB**************. I recommend to all!
Cela fait plusieurs années que je commande sur Gearbest.
La livraison est un peu longue donc si vous avez une commande urgente, favorisez un shop plus proche de chez vous ou alors la livraison express mais par contre les tarifs sont imbattables.
Le SAV fonctionne bien, ils sont réactifs et trouvent toujours une issue qui convient au client.
Je recommande chaudement.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Misskhen,
Thank you for taking the time to write a review.
Please note we never charge extra money once the package is shipped out.
We regret that there will be extra remote fee charged according to the shipping method chosed during checkout by the shipping company.
For more details on our shipping methods and whether free shipping is available, please see here: http://www.gearbest.com/about/shipping-methods.html.
We have offered you a solution to your issue via our Support Center. Please check this and reply back to us.
We hope to hear from you.
Gearbest.com