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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest is the best online store from China in my own opinion! It is not my first order! I have actually made more than 10 orders in the last year! All received in time without any problems! The customers service is very helpful and quite fast, especially compared to other online Chinese stores! Any issues I have placed, from changing shipping address, a single item or the whole order were solved and I received extra points I can use for my next purchase! Products were as described, always! Shipping time is good when products are available! I always use registered post and had no problem! Most of the stuff I buy are for vaping but I have also bought several other too! Prices are very good, specifically the flash sales, which are almost all the time! Payment is easy and safe with Paypal! I had to cancel some orders! My money where immediately available in my Gearbest Wallet and used for other orders! With this option I received extra credit points! I was given this choise or return to my Paypal account! So I had no problems what so ever!
Very fast shipping, well packaged products and a excellent customer support. Got my new gamepad, and if you ask me if i'd recommend them, i say a big YES.
GearBest its a great Shopping website that provides great technology deals with discounts and sales site wide, along with free shipping on some items and a free one-year repair warranty and lifetime technical support
In GearBest gadget lovers are well treated, here they have started to grow also into other areas so you can find many other things, even in sale
You can Track All Orders from theyr website and from common tracking websites
GearBest is probably the Best Shopping website: Thank you!
Ive ordered all my vape equipment at gearbest and was always satisfied. The prices are really good and so is the stuff itself. No clone or fake products - everything I've ordered was of good quality as described.
Beside that the delivery is also fast, compared to other dealers from China. If you order from europe you get your stuff in about 2 weeks. That is really fast.
Even if you have any problems or questions about your order, the support is there to help. Their response was always withing 24 hours and thats really comfortable.
I can recommend gearbest.com without any doubts to anyone who wants to buy electronical stuff and save money.
It was one of the best purchases I ever made. Thank you, everyone. Recommend. I'll be shopping again soon.
En los pedidos que ya realice no tuve ningún inconveniente. Por lo general pido con el envío gratis y llega antes del mes. Las formas de pago que tiene también lo hace muy accesible. Satisfecho totalmente con esta tienda.
I'm always satisfied to buy anything at GearBest, never had any trouble on my purchases, everything was delivered to me in a satisfactory time and the products are exactly what the descriptions explain! Last friday I've received a Xiaomi Mi Band 2, and is perfect, I'm in love! I consider it very important to do these reviews, to show everyone that the GearBest store is extremely reliable, and everyone can buy without fear!
Very good store! Delivery was great. High-standard packaging. The quality of the goods is always good. If there are questions, the store's support service is always good. Store. I bought in this store MIXZA 2 in 1 OTG USB 2.0 to Micro-USB Converter, order number W**************, May 30,2017 09:36:14 AM. All! I recommend to all!
Gearbest is a very serious and reliable store. After almost 3 years of use and various orders I want to write my review.
It's not a store like ebay or aliexpress but gearbest sells the products and sends them out.
This is very important because in case of problems will be the customer service and follow all the requests. And I can assure you that they always answer.
I have problems with a product and after shipping it I have a few days back.
As far as the items on sale are really many but they are well divided for categories so the search is pretty simple.
The strong point is the very low prices and the ability to receive European warehouse products with very fast shipping times. I also bought from the Chinese warehouse and did not have any problems.
Only once I had to pay the customs but it is not their fault
A Gearbest, é uma loja onde podemos encontrar os mais diversos equipamentos electrónicos e não só. Os preços são muito competitivos com os outros sites, e fazem várias vezes promoções em vários produtos novos e interessantes.
O apoio ao cliente é muito eficiente e sempre atento!
Gearbest est un excellent site Web pour tous vos besoins, j'ai acheté beaucoup de choses (21 colis) et j'ai rarement eu un problème avec un produit. Tout récemment, j'ai acheté un Xiaomi Mi WiFi Routeur 3 (W**************) et il est arrivé rapidement (20 jours) et Fonctionnait parfaitement. Ils ont également un excellent service à la clientèle, j'ai eu 2 commandes qui ne sont jamais arrivées et ils m'ont rapidement aidé à réparer le problème en me remboursent intégralement.
Je le recommande à tous.
I always shop at this store and always remain satisfied. The store is able to please not only the constant sales, but also the accumulative system of points, which eventually turn into a good discount. I also want to note excellent customer support, I've had a couple of times that, for example, I changed my mind about ordering this product and returned all money without problems. She also sympathizes with the fact that it is very difficult to run into a counterfeit shop because there are none, and if there is, it is clearly written in the description of the goods. In general, the store is worthy of attention! Almost all my purchases now I make here!)
Если сравнивать с Alliexpress то GearBest выиграет по всем параметрам.
+ Начисление бонусов за покупки (которые можно использовать для скидки на товары до -30%)
+ Быстрая поддержка и бесплатная доставка
+ Маленькие цены и наличие купонов
This is my reference site for electronics, it is fast in shipping and answering any questions I had. I bought a lot of things and I will do that again, hope you will do the same, there aren't so many other online store like this one.
Después de comprar muchas veces y no tener ni un problema con ellos ni de aduanas ni de retrasos en el envío solo puedo decir que es la mejor para comprar en China.
Premetto che questa recensione viene fatta di mia spontanea volontà e sono disposto a condividere queste mie recensioni con altri utenti.
Inizio con il dire che gearbest è un ottimo sito, affidabile, preciso, veloce e molto molto economico. Compro spesso da questo sito e mi trovo davvero molto ma molto bene. Servizio clienti ottimo.
Hello
I recently got new f36 quadcopter and the user msnual is in english is bad there is misding explanations and i reportef them to gearbest and ask for guidence for some of the functions that i csn not use but thry could not help i ssk to return the device but they did not agree!
I am very angry dince when i had problems with product that i bought on ebay they offer teolacment or return the money!
Tuve una bonita experiencia al comprar en esta tienda, la atencio fue muy personalisada y segura. El envio llego muy rapido. Seguire comprando en esta tienda
I recommend to everyone the website, safe shopping, great relationship within my order W**************, It came super fast!
I am very satisfied with Gearbest, they have great choice of items, great prices, and short delivery times. Also, they have a great return policy.the item not recieved problem was resolved in under one day, witch is great. I woul recommend GearBest to anyone shopping online!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.