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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Greece
1 review
0 helpful votes
Follow Vas D.
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Gearbest is the best online store from China in my own opinion! It is not my first order! I have actually made more than 10 orders in the last year! All received in time without any problems! The customers service is very helpful and quite fast, especially compared to other online Chinese stores! Any issues I have placed, from changing shipping address, a single item or the whole order were solved and I received extra points I can use for my next purchase! Products were as described, always! Shipping time is good when products are available! I always use registered post and had no problem! Most of the stuff I buy are for vaping but I have also bought several other too! Prices are very good, specifically the flash sales, which are almost all the time! Payment is easy and safe with Paypal! I had to cancel some orders! My money where immediately available in my Gearbest Wallet and used for other orders! With this option I received extra credit points! I was given this choise or return to my Paypal account! So I had no problems what so ever!

Date of experience: July 10, 2017
Brazil
1 review
0 helpful votes
Follow Jack S.
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Very fast shipping, well packaged products and a excellent customer support. Got my new gamepad, and if you ask me if i'd recommend them, i say a big YES.

Date of experience: July 10, 2017
Italy
1 review
0 helpful votes
Follow Andrea M.
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GearBest its a great Shopping website that provides great technology deals with discounts and sales site wide, along with free shipping on some items and a free one-year repair warranty and lifetime technical support

In GearBest gadget lovers are well treated, here they have started to grow also into other areas so you can find many other things, even in sale

You can Track All Orders from theyr website and from common tracking websites

GearBest is probably the Best Shopping website: Thank you!

Date of experience: July 10, 2017
Germany
1 review
0 helpful votes
Follow Andreas R.
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Ive ordered all my vape equipment at gearbest and was always satisfied. The prices are really good and so is the stuff itself. No clone or fake products - everything I've ordered was of good quality as described.

Beside that the delivery is also fast, compared to other dealers from China. If you order from europe you get your stuff in about 2 weeks. That is really fast.

Even if you have any problems or questions about your order, the support is there to help. Their response was always withing 24 hours and thats really comfortable.

I can recommend gearbest.com without any doubts to anyone who wants to buy electronical stuff and save money.

Date of experience: July 10, 2017
Turkiye
1 review
0 helpful votes
Follow Onur Y.
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Good Seller
July 10, 2017

It was one of the best purchases I ever made. Thank you, everyone. Recommend. I'll be shopping again soon.

Date of experience: July 10, 2017
Peru
1 review
0 helpful votes
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En los pedidos que ya realice no tuve ningún inconveniente. Por lo general pido con el envío gratis y llega antes del mes. Las formas de pago que tiene también lo hace muy accesible. Satisfecho totalmente con esta tienda.

Date of experience: July 10, 2017
Brazil
1 review
0 helpful votes
Follow Iago P.
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I'm always satisfied to buy anything at GearBest, never had any trouble on my purchases, everything was delivered to me in a satisfactory time and the products are exactly what the descriptions explain! Last friday I've received a Xiaomi Mi Band 2, and is perfect, I'm in love! I consider it very important to do these reviews, to show everyone that the GearBest store is extremely reliable, and everyone can buy without fear!

Date of experience: July 9, 2017
RU
1 review
0 helpful votes
Follow Ayrat A.
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Very good store! Delivery was great. High-standard packaging. The quality of the goods is always good. If there are questions, the store's support service is always good. Store. I bought in this store MIXZA 2 in 1 OTG USB 2.0 to Micro-USB Converter, order number W**************, May 30,2017 09:36:14 AM. All! I recommend to all!

Date of experience: July 9, 2017
Italy
1 review
0 helpful votes
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A warranty
July 9, 2017

Gearbest is a very serious and reliable store. After almost 3 years of use and various orders I want to write my review.

It's not a store like ebay or aliexpress but gearbest sells the products and sends them out.

This is very important because in case of problems will be the customer service and follow all the requests. And I can assure you that they always answer.

I have problems with a product and after shipping it I have a few days back.

As far as the items on sale are really many but they are well divided for categories so the search is pretty simple.

The strong point is the very low prices and the ability to receive European warehouse products with very fast shipping times. I also bought from the Chinese warehouse and did not have any problems.

Only once I had to pay the customs but it is not their fault

Date of experience: July 9, 2017
Portugal
1 review
0 helpful votes
Follow Sergio S.
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A Gearbest, é uma loja onde podemos encontrar os mais diversos equipamentos electrónicos e não só. Os preços são muito competitivos com os outros sites, e fazem várias vezes promoções em vários produtos novos e interessantes.
O apoio ao cliente é muito eficiente e sempre atento!

Date of experience: July 9, 2017
Algeria
1 review
0 helpful votes
Follow Hichem M.
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Gearbest est un excellent site Web pour tous vos besoins, j'ai acheté beaucoup de choses (21 colis) et j'ai rarement eu un problème avec un produit. Tout récemment, j'ai acheté un Xiaomi Mi WiFi Routeur 3 (W**************) et il est arrivé rapidement (20 jours) et Fonctionnait parfaitement. Ils ont également un excellent service à la clientèle, j'ai eu 2 commandes qui ne sont jamais arrivées et ils m'ont rapidement aidé à réparer le problème en me remboursent intégralement.
Je le recommande à tous.

Date of experience: July 9, 2017
RU
1 review
0 helpful votes
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I always shop at this store and always remain satisfied. The store is able to please not only the constant sales, but also the accumulative system of points, which eventually turn into a good discount. I also want to note excellent customer support, I've had a couple of times that, for example, I changed my mind about ordering this product and returned all money without problems. She also sympathizes with the fact that it is very difficult to run into a counterfeit shop because there are none, and if there is, it is clearly written in the description of the goods. In general, the store is worthy of attention! Almost all my purchases now I make here!)

Date of experience: July 8, 2017
Ukraine
1 review
0 helpful votes
Follow Vladyslav F.
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Если сравнивать с Alliexpress то GearBest выиграет по всем параметрам.

+ Начисление бонусов за покупки (которые можно использовать для скидки на товары до -30%)
+ Быстрая поддержка и бесплатная доставка
+ Маленькие цены и наличие купонов

Date of experience: July 8, 2017
Italy
1 review
0 helpful votes
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Best chinese online store!
July 8, 2017

This is my reference site for electronics, it is fast in shipping and answering any questions I had. I bought a lot of things and I will do that again, hope you will do the same, there aren't so many other online store like this one.

Date of experience: July 8, 2017
Spain
2 reviews
0 helpful votes
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Después de comprar muchas veces y no tener ni un problema con ellos ni de aduanas ni de retrasos en el envío solo puedo decir que es la mejor para comprar en China.

Date of experience: July 8, 2017
Italy
1 review
0 helpful votes
Follow antonio r.
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Premetto che questa recensione viene fatta di mia spontanea volontà e sono disposto a condividere queste mie recensioni con altri utenti.
Inizio con il dire che gearbest è un ottimo sito, affidabile, preciso, veloce e molto molto economico. Compro spesso da questo sito e mi trovo davvero molto ma molto bene. Servizio clienti ottimo.

Date of experience: July 8, 2017
Israel
1 review
1 helpful vote
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Bad support
July 8, 2017

Hello
I recently got new f36 quadcopter and the user msnual is in english is bad there is misding explanations and i reportef them to gearbest and ask for guidence for some of the functions that i csn not use but thry could not help i ssk to return the device but they did not agree!

I am very angry dince when i had problems with product that i bought on ebay they offer teolacment or return the money!

Date of experience: July 8, 2017
Mexico
1 review
0 helpful votes
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Tuve una bonita experiencia al comprar en esta tienda, la atencio fue muy personalisada y segura. El envio llego muy rapido. Seguire comprando en esta tienda

Date of experience: July 7, 2017
Brazil
1 review
0 helpful votes
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Great
July 8, 2017

I recommend to everyone the website, safe shopping, great relationship within my order W**************, It came super fast!

Date of experience: July 7, 2017
Serbia
1 review
0 helpful votes
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Best shopping site
July 7, 2017

I am very satisfied with Gearbest, they have great choice of items, great prices, and short delivery times. Also, they have a great return policy.the item not recieved problem was resolved in under one day, witch is great. I woul recommend GearBest to anyone shopping online!

Date of experience: July 7, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom