GearbestReviews 10,711

(Update 13/07 - being asked for a further USD$35 fee for 'remote area' - no notice taken of anything I have said to customer service.)

I should say at the outset that I live in the centre of a major UK city, Edinburgh. It does not feature on the 'remote area surcharge' lists on any UK delivery company. That idea would be absurd.
Please note the following sequence of events.

1. I made an order for a phone and accessories on 4th July including express delivery to UK. Phone supposedly in stock and delivery to be by 15th July at latest.

2. Told that I had to pay a surcharge for a different delivery method, as Yodel delivery company had told them they could not deliver to my address as it was a 'remote area'. (This company has delivered several times over the last few years with no mention of any ridiculous surcharge - I see their delivery vans several times daily in the streets around where I live). Argued this extensively, but in the end paid this just to get the order dispatched with DHL instead.

3. Phone accessories (separate order from phone - apparently from Chinese warehouse, but shipping shows also from Hong Kong) dispatched via DHL. No mention of any extra charges. Total value of order USD$43.

4. Custom clearance fee of GBP£17 requested by DHL with no breakdown of how this fee was calculated. It represents around 50% of the value of the goods in the package. Paid this too to get package released.

5. Second 'remote area surcharge' requested by Gearbest on phone delivery. This was for the same delivery for which they had already requested (and received) an extra charge for it to go with DHL. Checked list of DHL 'remote areas for 2017'. No mention of my city or any other city in the UK on their list - only remote rural areas. The other parcel (accessories) came from them via DHL as normal - with no surcharge.

6. Meantime I discovered (a couple of hours after the phone accessories were dispatched) that they will not have the actual phone in stock until 17th July earliest - too late for the birthday I wished to give it away for.

At a push, I can imagine one mistake with 'remote area surcharges' and Yodel. But to ask me to believe both Yodel and DHL are telling them central Edinburgh is a remote area of the UK is just not credible.

Someone is trying to scam customers by collecting these fake fees.

I'm not sure how to proceed, but will certainly never use their site again. Time and frustration wasted.

My purchase for gearbest has been the best, is a page which is one of the best in the world to buy, in my case I like more gearbest than amazon but only there I was able to buy 1 only once since I do not have much money but they are One of the best and the best quality product

I like Gearbest very much because the things that are there for sale are good quality products and cheap at the same time! I came here to share my opinion with other people with two power banks that i bought there. I bought one in November 2016 and another for a family member in May 2017. The power banks are fine, working on and without any fails, and if i have any question, I can ask the costumer center some question like: "were is my package", "have you already received the payment?", etc. The payment is secure too and the shipping is fast. I am happy with my purchases and I recommend it to everybody. Gearbest is a good shop to follow as an example.

I'm a long date customer of Gearbest and I consider myself quite satisfied with the service in terms of variety of products and competitive prices,
Where they need to improve, is at the after-sale and the communication with the clients, using a more confidential and personalized way of communicate, instead of precompiled answers.

Dies ist mein erster Kauf im Gearbest Store und bisher erfolgreich.
Die jüngste Modell Armbanduhr in der Megir Linie... der Preis von GB ist die billigste aller Seiten in China, ich kaufte zwei Stunden auf einmal, für mich und für ein Geschenk, trage ich eine Uhr für mehr als zwei Monate, Eine gute Genauigkeit der Uhr. Im Allgemeinen bin ich glücklich für das kleine Geld bezahlt.
Jeder für sich selbst entscheidet, wo und wie man online kaufen außerhalb seines Landes!

My first order from this site was like 2 years ago.

They are always fast on shipping and they I've check the support only for review reasons lately and they are very helpful.

The items have fully description and it is like you have the item in front of you.

The only thing that I would say it could be better is that maybe they could have an all languages review video.

Keep that hard work GearBest!

I met this online store in the autumn of 2016. But in reality it opened in February 2017, when I ordered a computer game mouse Motospeed V40 in it. The parcel with the order did not come for a long time. Wrote to their customer support center. They replied that the parcel might have been lost in the postal service of my country, and they offered to re-send the mouse, but with insurance and track number. And this premise has safely reached. With all my heart I recommend this online store.

I regret having written a positive review earlier. I did purchase 3 watches, ut these 2 purchases have been hell. I feel cheated. Both orders arrived BROKEN TO PIECES (PACKAGE INTACT, SO THE PRODUCT WAS "AS IS" FROM ORIGIN) I was offered a refund, but only refunded the money portion, not the 33% I paid with my GB points. As to the 2nd watch, the same, lost 33% and decided NOT to go ahead with refund, but to send me another watch... SURPRISE! OUT OF STOCK. Chose a different one (cheaper of course)... It is lost in package delivery, over 45 days since last tracking and now gearbest tells me I have to wait 3 months! ITS A JOKE.