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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I couldn't be happier with the quality of my order from GearBest, besides all the good prices and incredible products they have a really good Customer Service, and get in touch with us to make sure we're satisfied with our orders.
I'll most certainly buy more things there and recommend the website to my friends.
(the shipping time may take some weeks, make sure you're not in a hurry to get your order)
Produtos de qualidade entrega super rápido e ótimos produtos, entrega rápida só demorou aqui no brasil mais a excelência da loja e sem comparação sempre comprarei aqui porque tem 100% de segurança com nossas compras e sem contar com total dedicação quando tivemos duvidas.
Gearbest.com is the best Chinese website in my opinion. You're buying things directly from original stores or Gearbest's themselve. It's a good idea to choose the Gearbest to avoid scammers. I've ordered a Bluetooth Headphone and it arrived me(I live in Turkey) like 15 days with Netherlands Registered Post. It was well packaged and i was able to track my package for free. And Gearbest has an unique system which is the "Get It Free" system. You invite your friends to buy that thing, and when you reach a spesific number of invited people, you get that product for free. I highly recommend this website as you can understand :)
Gearbest personalmente me parece la mejor pagina para comprar por internet, se la recomendaria a mis familiares y amigos sin duda. Tuve muy buena experiencia, y es muy facil para hacer compras y lo mejor, a un buen precio
Beware from GearBest.
These guys are liar.
I ordered 10 days ago and next day they told me that package has left the warehouse and its on the way to courier company's shorting center.
Today after 10 days I inquired with the courier company they said that package still not reached to them.
GearBest is doing fraud.
If you give them money they will forgot u.
So beware from GearBest!.
I have had a great experience with gearbest in occasion of this product: Redmi 8. I've found the best price in the web for a product, excellent if you see the specs.
The shipping period was, as usual, perfect!
I can't ask better things for the next order that i will do with no doubt.
I bought a Xiami Redmi 4A and I am very happy with the shipping, the speed and the packaging. In addition GEARBEST sent an
International ROM and I had no problem for the proposed terminal to be automatically updated. I have bought in many other webs and
GEARBEST is the best in relation quality / price.
GearBest is undoubtedly the best shopping site today.
I love the prices and promotions that Gearbest offers, the freight always comes cheap and I get it sooner than expected.
I bought an oneplus 3t from gearbeast right after it was no more available from the official site.
I placed the order in Jun, 21 selecting the Italy Express shipping method (7-15 working days), the item has been shipped in Jun, 26 and I finally received it on Jul, 5 (8 working days for an express shipping from HK to Milan, it sounds pretty fast to me).
The item was delivered in perfect conditions, brand new and with an adapter for the EU standard plug.
The site offers quality stuff for really cheap prices compared to amazon and ebay and, honestly speaking, I would recommend it to anyone.
Shipping, as I said before, was quite fast and trackable and the support center is able to answer your questions in less than a few hours.
Great product
With nice price
N supper support.!
One should give it a try n will never go for any other seller.
I'm shopping at Gearbest since November 2015. And i love it because of regular flach sales! At the time of this sales i've ordered alot of things for good price (for example iLife A4 robot vacuum cleaner - only for $114!).
Another big plus of this shop is responsibility - when you have a problem with received item - it's easy to explain this to custumers support and get an adequate solution of it. For example my last expirience of solving problem - i've received a TV box with different case (old style) - this means another spent of money for holder of this box and so on. Gearbest support make a dessision to refund part of my money to solve this. I'm very grateful for understanding. Highly recomment this site for shopping! :)
Ce site est parfait 20 jours avec les dimanche pour recevoir mes colis tout est parfait la qualité y est aussi vraiment satisfait
Poster par da cruz ramos lucas
I live in Brazil and am a fan of technology. However, the prices in stores here in the country are high because of taxes, as well as the quality is not always ideal. Gearbest has proved to be a great alternative, with quality products and great price, plus a short delivery time.
I highly recommend and will continue to buy.
Compro semanalmente produtos da Gearbest.
Eles me atendem super bem, respondem minhas duvidas e enviam super rapido
O preço perto da concorrencia é muito melhor
I discovered that the gearbest already has a time, and today I only trust it to make my purchases, great products, excellent prices, fast shipping, I stopped buying here in Brazil and today I only buy through the best seller, they have the Best service before sale and after sale.
Depois de comprar varias vezes na GearBest, tenho que dizer que não me arrependo de nada, preço bom, otima embalagem, promoções excelentes, loja confiavel, com um suporte perfeito, Recomendo a todos meus amigos e a todos que querem comprar em uma loja segura e boa!
All it's ok! Very good store! Delivery was great. I bought elephone elecam 4k! Great item! Great store! Thanks.
Truly the best shipping and support i have had! Cant compare this store to any other! Lovely choice of items to buy!
I already bought several items from this store and all products came with exceptional good packaging and fast delivery. All products matches their description as well.
Their support is very nice too.
I recommend!
I already bought several products in this store, a Xiaomi sound column, a multimedia box MXIII, a flashlight, led lamps GU10 and ran everything in the best way possible. So I recommend and say it's worth buying at the gearbest, a 5 star shop...
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.