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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow Giovane C.
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The perfect website for gadgets
July 13, 2017

I couldn't be happier with the quality of my order from GearBest, besides all the good prices and incredible products they have a really good Customer Service, and get in touch with us to make sure we're satisfied with our orders.

I'll most certainly buy more things there and recommend the website to my friends.

(the shipping time may take some weeks, make sure you're not in a hurry to get your order)

Date of experience: July 13, 2017
Brazil
1 review
0 helpful votes
Follow Claudio M.
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Produtos de qualidade entrega super rápido e ótimos produtos, entrega rápida só demorou aqui no brasil mais a excelência da loja e sem comparação sempre comprarei aqui porque tem 100% de segurança com nossas compras e sem contar com total dedicação quando tivemos duvidas.

Date of experience: July 13, 2017
Turkiye
1 review
0 helpful votes
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Gearbest.com is the best Chinese website in my opinion. You're buying things directly from original stores or Gearbest's themselve. It's a good idea to choose the Gearbest to avoid scammers. I've ordered a Bluetooth Headphone and it arrived me(I live in Turkey) like 15 days with Netherlands Registered Post. It was well packaged and i was able to track my package for free. And Gearbest has an unique system which is the "Get It Free" system. You invite your friends to buy that thing, and when you reach a spesific number of invited people, you get that product for free. I highly recommend this website as you can understand :)

Date of experience: July 13, 2017
Colombia
1 review
0 helpful votes
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Mi experiencia con gearbest
July 13, 2017

Gearbest personalmente me parece la mejor pagina para comprar por internet, se la recomendaria a mis familiares y amigos sin duda. Tuve muy buena experiencia, y es muy facil para hacer compras y lo mejor, a un buen precio

Date of experience: July 13, 2017
India
1 review
2 helpful votes
Follow Arvind V.
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Beware!
July 13, 2017

Beware from GearBest.
These guys are liar.
I ordered 10 days ago and next day they told me that package has left the warehouse and its on the way to courier company's shorting center.

Today after 10 days I inquired with the courier company they said that package still not reached to them.

GearBest is doing fraud.
If you give them money they will forgot u.

So beware from GearBest!.

Date of experience: July 13, 2017
Italy
1 review
0 helpful votes
Follow Dario F.
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I have had a great experience with gearbest in occasion of this product: Redmi 8. I've found the best price in the web for a product, excellent if you see the specs.
The shipping period was, as usual, perfect!
I can't ask better things for the next order that i will do with no doubt.

Date of experience: July 13, 2017
Spain
2 reviews
0 helpful votes
Follow SARA G.
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I bought a Xiami Redmi 4A and I am very happy with the shipping, the speed and the packaging. In addition GEARBEST sent an
International ROM and I had no problem for the proposed terminal to be automatically updated. I have bought in many other webs and
GEARBEST is the best in relation quality / price.

Date of experience: July 13, 2017
Brazil
1 review
0 helpful votes
Follow Kelvin M.
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Best shopping site
July 13, 2017

GearBest is undoubtedly the best shopping site today.
I love the prices and promotions that Gearbest offers, the freight always comes cheap and I get it sooner than expected.

Date of experience: July 13, 2017
Italy
1 review
0 helpful votes
Follow Milk D.
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I bought an oneplus 3t from gearbeast right after it was no more available from the official site.
I placed the order in Jun, 21 selecting the Italy Express shipping method (7-15 working days), the item has been shipped in Jun, 26 and I finally received it on Jul, 5 (8 working days for an express shipping from HK to Milan, it sounds pretty fast to me).
The item was delivered in perfect conditions, brand new and with an adapter for the EU standard plug.
The site offers quality stuff for really cheap prices compared to amazon and ebay and, honestly speaking, I would recommend it to anyone.
Shipping, as I said before, was quite fast and trackable and the support center is able to answer your questions in less than a few hours.

Date of experience: July 13, 2017
India
1 review
0 helpful votes
Follow Tez B.
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Great product
With nice price
N supper support.!
One should give it a try n will never go for any other seller.

Date of experience: July 13, 2017
RU
1 review
0 helpful votes
Follow Dmitriy G.
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I'm shopping at Gearbest since November 2015. And i love it because of regular flach sales! At the time of this sales i've ordered alot of things for good price (for example iLife A4 robot vacuum cleaner - only for $114!).
Another big plus of this shop is responsibility - when you have a problem with received item - it's easy to explain this to custumers support and get an adequate solution of it. For example my last expirience of solving problem - i've received a TV box with different case (old style) - this means another spent of money for holder of this box and so on. Gearbest support make a dessision to refund part of my money to solve this. I'm very grateful for understanding. Highly recomment this site for shopping! :)

Date of experience: July 13, 2017
France
1 review
0 helpful votes
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PERFECT
July 13, 2017

Ce site est parfait 20 jours avec les dimanche pour recevoir mes colis tout est parfait la qualité y est aussi vraiment satisfait
Poster par da cruz ramos lucas

Date of experience: July 12, 2017
Brazil
1 review
0 helpful votes
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I live in Brazil and am a fan of technology. However, the prices in stores here in the country are high because of taxes, as well as the quality is not always ideal. Gearbest has proved to be a great alternative, with quality products and great price, plus a short delivery time.
I highly recommend and will continue to buy.

Date of experience: July 12, 2017
Brazil
1 review
0 helpful votes
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Compro semanalmente produtos da Gearbest.
Eles me atendem super bem, respondem minhas duvidas e enviam super rapido
O preço perto da concorrencia é muito melhor

Date of experience: July 12, 2017
Brazil
1 review
0 helpful votes
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Excellent Store
July 12, 2017

I discovered that the gearbest already has a time, and today I only trust it to make my purchases, great products, excellent prices, fast shipping, I stopped buying here in Brazil and today I only buy through the best seller, they have the Best service before sale and after sale.

Date of experience: July 12, 2017
Florida
1 review
0 helpful votes
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A melhor
July 12, 2017

Depois de comprar varias vezes na GearBest, tenho que dizer que não me arrependo de nada, preço bom, otima embalagem, promoções excelentes, loja confiavel, com um suporte perfeito, Recomendo a todos meus amigos e a todos que querem comprar em uma loja segura e boa!

Date of experience: July 12, 2017
Hungary
2 reviews
6 helpful votes
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Good site!
July 12, 2017

All it's ok! Very good store! Delivery was great. I bought elephone elecam 4k! Great item! Great store! Thanks.

Date of experience: July 12, 2017
Latvia
1 review
0 helpful votes
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Fantastic online store!
July 12, 2017

Truly the best shipping and support i have had! Cant compare this store to any other! Lovely choice of items to buy!

Date of experience: July 12, 2017
Brazil
1 review
0 helpful votes
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The best online store!
July 12, 2017

I already bought several items from this store and all products came with exceptional good packaging and fast delivery. All products matches their description as well.
Their support is very nice too.
I recommend!

Date of experience: July 12, 2017
Portugal
1 review
0 helpful votes
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A store we can trust.
July 12, 2017

I already bought several products in this store, a Xiaomi sound column, a multimedia box MXIII, a flashlight, led lamps GU10 and ran everything in the best way possible. So I recommend and say it's worth buying at the gearbest, a 5 star shop...

Date of experience: July 12, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom