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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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For years I'm using GB to buy some gadgets and electronics. I'm using other internet shopping sites as well, but troughs years GB become my first source. They proved as reliable and convenient partner with great customer support. Most of the time I'm using GB mobile application. They change for shipping service but I have found this as advantage as this is not so pricey but I could choose courier service that better deal with shipment to my country. Most of the time I receive my orders within two weeks.
If you're looking for reliable service, best prices, great customer support, variety of shipping options to choose, handy mobile application You should try GearBest!
Es la mejor tienda online que he probado, todos sus productos son muy buenos, todos los que he pedido han llegado en perfectas condiciones y en un muy buen tiempo
While buying website suggest me to add up some money, if some scratches or thing broken during shipping, this will cover and send new one. But when I receive my stuff, is come with good package but scratches in items. They are lair. Now they said they will give me 200 points which worth 2 dollars. Don't every buy from this site. Other shopping site is trustworthy but this site is stealing money. Even I read that if item did arrived they don't care. Becarefull
I trust in gb,
Best prices, shipping costs very low and shipments alwais fast. Every time i've had need of support i've been satisfied.
My purchases at Gearbest allow me to share this experience so others can enjoy shopping on the website of another country without fear.
The website prices are good, the customer service is excellent, fast and gentle. Difficult to find care at this level.
Sending the order is fast and if there is any problem they will contact you quickly. The delivery of my order was before the estimated deadline.
I am very pleased with my purchases at Gearbest.
That's it! Enjoy and make good purchases.
Em Português:
Minhas compras na Gearbest me permite compartilhar essa experiência para que outros possam desfrutar de compras no site de outro país sem medo.
Os preços do site são bons, o atendimento ao cliente é excelente, rápido e gentil. Difícil encontrar cuidados a este nível.
O envio da ordem é rápido e, se houver algum problema eles entram em contato rapidamente. A entrega do meu pedido foi antes do prazo estimado.
Estou muito satisfeito com as minhas compras no Gearbest.
É isso aí! Aproveite e faça boas compras.
The site offers a wide range of products with great value for money, assistance is very fast and delivery times are in the standard. Recommended shop
I have place near 30 orders with that shop and I was never let down. The content of the package was always exactly as in the placed order. If you cancel your order they return the money and they do it fast. Moreover, many items are of decent quality with extremely competitive prices. So give it a try and see for yourself.
Hi all. I have great shopping experience in online shops. Liked it GearBest, because this store has the goods I need, always tracked parcels, as well as wonderful support staff who are always quick to help and advise you!
I have been buying from this store for a long time. Always a good choice of products, reasonable prices and responsive support. Very happy with the free espress delivery to my country. My last order W************** arrived in less than 10 days.
I orderd only one item and I am very satisfied with their fast shiping and their very responsive Facebook support. I received my order after 10-12 days. When I opened it it was very better that I saw on the website.It came in very good package. Looking forward to order something else.
During the time of cooperation with the store, I managed to order 15 goods with a total of ~60$, so I can judge the quality of the store. Delivery to the city of Dnepropetrovsk is quite fast, on average 2 weeks. In all cases, the goods arrived in the integrity. I liked very much that in case of ordering several goods with one check they are sent by one parcel. The store has a pleasant system of discounts and bonuses, thanks to which, the price turns out to be very profitable. Also, the store encourages bonuses and discounts for an overview of the goods received and I really enjoyed it.
Thanks to all these qualities, I can recommend this store to you.
I've ordered a Xiaomi Yeelight Smart Light Strip at Gearbest. The shipping was very fast and free, no matter the distance is so big. The quality of the Light Strip is very good. Moreover, the price is the best on the Internet. This is a very convenient thing, especially for kitchen. And definitely easy to use.
So I would surely recommend this store to a friend.
I use gearbest for a long time and I advise everyone to buy it in this store. The quality of the goods is excellent and time-tested. The goods come quickly and the packaging is always in excellent condition. Unlike other stores, gearbest does not deceive users and technical support quickly answers the questions asked. This is my opinion and it is not as rewarded
Last month I have orderes 2 moblie phones on Gearbest.com, when the phones rrivs one of hem are D. O. A. I put a ticket in Support center and A. S.A. P. i have the repli and i asked a parcial refund because the direcence betwen the refund, the price of the Mobile Phone and delivery coste to send it back back was not great.
My experience with Gearbest is very good... and i recomend it to my friends...
Gearbest is always trying their best for their customers!
I have bought several items at Gearbest. The delivery is usually very quick for overseas. Despite alot of criticism, I have never had a bad experience with their customer support, which usually answers in 1 day and is very eager to help/refund if you can't find a solution.
Trusty shop and always trying their best for their customers, i would buy again from this store for sure
Gearbest es uno de los mejores sitios q he encontrado para comprar por internet. Buena calidad de productos, buen precio, envió en tiempo razonable. En resumen muy recomendable.
This online store is great for this reasons:
- Good prices and offers
- Fast and efficient customer service
- Variety of products
I've bought some gadgets and smartphones in this page and I'm totally satisfied with them. I will buy again for sure!
Xiaomi mi6 14/07/2017 5 stars!
This is the first time I have ordered from overseas and gearbest made my experience very smooth, very fast delivery and arrived in perfect condition. I definitely recommend them and will use them again.
Everyone recommends them, they are really the best! They have very high quality products, they also have very low prices, i recommend them to everyone, I told my friends for them, and they became permanent customers!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.