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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Croatia
1 review
0 helpful votes
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Best source for web shopping
July 15, 2017

For years I'm using GB to buy some gadgets and electronics. I'm using other internet shopping sites as well, but troughs years GB become my first source. They proved as reliable and convenient partner with great customer support. Most of the time I'm using GB mobile application. They change for shipping service but I have found this as advantage as this is not so pricey but I could choose courier service that better deal with shipment to my country. Most of the time I receive my orders within two weeks.
If you're looking for reliable service, best prices, great customer support, variety of shipping options to choose, handy mobile application You should try GearBest!

Date of experience: July 15, 2017
Chile
1 review
0 helpful votes
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Perfecta
July 15, 2017

Es la mejor tienda online que he probado, todos sus productos son muy buenos, todos los que he pedido han llegado en perfectas condiciones y en un muy buen tiempo

Date of experience: July 15, 2017
Canada
1 review
0 helpful votes
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While buying website suggest me to add up some money, if some scratches or thing broken during shipping, this will cover and send new one. But when I receive my stuff, is come with good package but scratches in items. They are lair. Now they said they will give me 200 points which worth 2 dollars. Don't every buy from this site. Other shopping site is trustworthy but this site is stealing money. Even I read that if item did arrived they don't care. Becarefull

Date of experience: July 15, 2017
Italy
1 review
0 helpful votes
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Alwais satisfied
July 15, 2017

I trust in gb,
Best prices, shipping costs very low and shipments alwais fast. Every time i've had need of support i've been satisfied.

Date of experience: July 15, 2017
Brazil
1 review
0 helpful votes
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My purchases at Gearbest allow me to share this experience so others can enjoy shopping on the website of another country without fear.
The website prices are good, the customer service is excellent, fast and gentle. Difficult to find care at this level.

Sending the order is fast and if there is any problem they will contact you quickly. The delivery of my order was before the estimated deadline.

I am very pleased with my purchases at Gearbest.

That's it! Enjoy and make good purchases.

Em Português:

Minhas compras na Gearbest me permite compartilhar essa experiência para que outros possam desfrutar de compras no site de outro país sem medo.
Os preços do site são bons, o atendimento ao cliente é excelente, rápido e gentil. Difícil encontrar cuidados a este nível.

O envio da ordem é rápido e, se houver algum problema eles entram em contato rapidamente. A entrega do meu pedido foi antes do prazo estimado.

Estou muito satisfeito com as minhas compras no Gearbest.

É isso aí! Aproveite e faça boas compras.

Date of experience: July 15, 2017
Italy
1 review
0 helpful votes
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Excellent
July 15, 2017

The site offers a wide range of products with great value for money, assistance is very fast and delivery times are in the standard. Recommended shop

Date of experience: July 15, 2017
Poland
1 review
0 helpful votes
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I have place near 30 orders with that shop and I was never let down. The content of the package was always exactly as in the placed order. If you cancel your order they return the money and they do it fast. Moreover, many items are of decent quality with extremely competitive prices. So give it a try and see for yourself.

Date of experience: July 15, 2017
RU
1 review
0 helpful votes
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Hi all. I have great shopping experience in online shops. Liked it GearBest, because this store has the goods I need, always tracked parcels, as well as wonderful support staff who are always quick to help and advise you!

Date of experience: July 15, 2017
Washington
1 review
0 helpful votes
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Nice store
July 15, 2017

I have been buying from this store for a long time. Always a good choice of products, reasonable prices and responsive support. Very happy with the free espress delivery to my country. My last order W************** arrived in less than 10 days.

Date of experience: July 14, 2017
Serbia
1 review
0 helpful votes
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Great shop
July 15, 2017

I orderd only one item and I am very satisfied with their fast shiping and their very responsive Facebook support. I received my order after 10-12 days. When I opened it it was very better that I saw on the website.It came in very good package. Looking forward to order something else.

Date of experience: July 14, 2017
Ukraine
1 review
0 helpful votes
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Shop you can trust
July 14, 2017

During the time of cooperation with the store, I managed to order 15 goods with a total of ~60$, so I can judge the quality of the store. Delivery to the city of Dnepropetrovsk is quite fast, on average 2 weeks. In all cases, the goods arrived in the integrity. I liked very much that in case of ordering several goods with one check they are sent by one parcel. The store has a pleasant system of discounts and bonuses, thanks to which, the price turns out to be very profitable. Also, the store encourages bonuses and discounts for an overview of the goods received and I really enjoyed it.
Thanks to all these qualities, I can recommend this store to you.

Date of experience: July 14, 2017
Ukraine
1 review
0 helpful votes
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Highly recommended
July 14, 2017

I've ordered a Xiaomi Yeelight Smart Light Strip at Gearbest. The shipping was very fast and free, no matter the distance is so big. The quality of the Light Strip is very good. Moreover, the price is the best on the Internet. This is a very convenient thing, especially for kitchen. And definitely easy to use.
So I would surely recommend this store to a friend.

Date of experience: July 14, 2017
Azerbaijan
1 review
0 helpful votes
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Best store is Gearbest
July 14, 2017

I use gearbest for a long time and I advise everyone to buy it in this store. The quality of the goods is excellent and time-tested. The goods come quickly and the packaging is always in excellent condition. Unlike other stores, gearbest does not deceive users and technical support quickly answers the questions asked. This is my opinion and it is not as rewarded

Date of experience: July 14, 2017
Portugal
1 review
0 helpful votes
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Last month I have orderes 2 moblie phones on Gearbest.com, when the phones rrivs one of hem are D. O. A. I put a ticket in Support center and A. S.A. P. i have the repli and i asked a parcial refund because the direcence betwen the refund, the price of the Mobile Phone and delivery coste to send it back back was not great.
My experience with Gearbest is very good... and i recomend it to my friends...
Gearbest is always trying their best for their customers!

Date of experience: July 14, 2017
Germany
1 review
0 helpful votes
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Best website for chinese Gadgets
July 14, 2017

I have bought several items at Gearbest. The delivery is usually very quick for overseas. Despite alot of criticism, I have never had a bad experience with their customer support, which usually answers in 1 day and is very eager to help/refund if you can't find a solution.

Date of experience: July 14, 2017
Greece
1 review
0 helpful votes
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Best store - Gearbest
July 14, 2017

Trusty shop and always trying their best for their customers, i would buy again from this store for sure

Date of experience: July 14, 2017
Spain
1 review
0 helpful votes
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Gearbest es uno de los mejores sitios q he encontrado para comprar por internet. Buena calidad de productos, buen precio, envió en tiempo razonable. En resumen muy recomendable.

Date of experience: July 14, 2017
Greece
1 review
0 helpful votes
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Great shop
July 14, 2017

This online store is great for this reasons:
- Good prices and offers
- Fast and efficient customer service
- Variety of products

I've bought some gadgets and smartphones in this page and I'm totally satisfied with them. I will buy again for sure!

Date of experience: July 14, 2017
GB
1 review
0 helpful votes
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Excellent service!
July 14, 2017

Xiaomi mi6 14/07/2017 5 stars!
This is the first time I have ordered from overseas and gearbest made my experience very smooth, very fast delivery and arrived in perfect condition. I definitely recommend them and will use them again.

Date of experience: July 14, 2017
Serbia
1 review
0 helpful votes
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Excellent cooperation!
July 13, 2017

Everyone recommends them, they are really the best! They have very high quality products, they also have very low prices, i recommend them to everyone, I told my friends for them, and they became permanent customers!

Date of experience: July 13, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom