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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
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I was a little afraid buying from another end of the world, especially camera was worth a whole day salary. With first order I made a mistake, but I cancelled everything with no problem, my gearbest points returned to me and I could reused them. After 2 days my package was sent and I received it after less than 2 weeks which is a great delivery time! I was a little bit afraid again while opening package, but it wasn't damaged at all, everything inside was fine and dashcam works great! I love it!. I'm glad my international order with GB came so smooth.

Date of experience: July 20, 2017
Turkiye
1 review
0 helpful votes
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I think I joined gearbest at 5 or 6 months ago. I didn't have any problem. Product quality is generally perfect. Customer services very carefully. I shopped from gearbest many times. My last order BT-S2 1000m Bluetooth Headset Motorcycle Intercom. I bought 2 units. And it is a really fantastic item. It came in 2 weeks. You must try to gearbest :)

Date of experience: July 20, 2017
Germany
1 review
0 helpful votes
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Guter Zuverlässlicher Shop
July 20, 2017

Ich habe mehrere Bestellungen aufgegeben und muss sagen es ist immer alles zuverlässig und zügig angekommen.
Auch der Support ist sehr gut.
Kann diesen Shop nur Weiterempfehlen.

Date of experience: July 20, 2017
Brazil
1 review
0 helpful votes
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Good service
July 20, 2017

It's an amazing company which always will be there to help you about everything. I got somethings from gearbest and all those products was really good and really fast to arrive in my house.

Date of experience: July 19, 2017
RU
1 review
0 helpful votes
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Best Shop
July 20, 2017

I really liked this shop. I already have a lot of things, everything comes in excellent condition. Very pleased!

Date of experience: July 19, 2017
Sri Lanka
1 review
0 helpful votes
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Well, I've recently brought a few products on the solar powered light for my garden. They've worked pretty well so far.

Further with regards to the support from gearbest, well the customer care has not taken more than a day for a reply and has given good support after purchase as well. So I would recommend gearbest to anyone of my friends.

Date of experience: July 19, 2017
Brazil
1 review
0 helpful votes
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Recomendo!
July 20, 2017

Sempre sentimos um pouco de receio ao importar alguma mercadoria pela primeira vez. Escolhi a GearBest, e desde então já comprei várias coisas lá.
Destaco o preço e a qualidade dos produtos, além da rapidez que postaram.

+5
Date of experience: July 19, 2017
Spain
1 review
0 helpful votes
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Fantastic
July 20, 2017

It was perfect. Product as described. Free and very fast shipping, it took 15 days from China to Spain and without customs problems

Date of experience: July 19, 2017
California
1 review
0 helpful votes
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Xiaomi mi band 2
July 20, 2017

This smart band is awesome! Came nicely wrapped, was in nice transparent film. Box was also intact. Seller shipped the order really fast and I received this item in aproximately 15 days. Alarm clock is just wonderful. Now I can get up slowly and I don't need to rush to find my phone ringing. Sleep tracking is quite accurate also. Mi fit app is really good and I don't understand why it has such a low rating in google play... In general, even if heart rate measuring and sleep tracking aren't that great, in other means this smartband overdo them all. And for such price you will never find anything better.

Everything is perfect except that heart rate monitor isn't very accurate and you can not measure your heart rate continuously. But for such price it is a really wonderful fitness tracker!

Date of experience: July 19, 2017
Italy
1 review
0 helpful votes
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Great shopping
July 20, 2017

Shopping on GearBest is made fast and easy, with just a few clicks you can buy the items you're looking for at very low prices! Those are quality products, they arrive in well protected packages and decent timings

Date of experience: July 19, 2017
Brazil
1 review
0 helpful votes
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Ótima loja!
July 20, 2017

Nesses últimos anos que venho comprando na GearBest estou tendo uma experiência muito boa!
A loja tem um atendimento muito bom, a única coisa que deixa a desejar é o transporte pois demora bastante para chegar... Mais sempre chega.

Date of experience: July 19, 2017
Utah
1 review
0 helpful votes
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They just say to kindly refer to their warranty policy below, if you have any concerns. What a joke! Stay away at all costs!

Date of experience: July 19, 2017
Serbia
1 review
0 helpful votes
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GearBest is The Best
July 20, 2017

I am shopping with GearBest already few years, always fair and ready to help you with any order. I recommend for quality shopping and cheap buy

Date of experience: July 19, 2017
Peru
1 review
0 helpful votes
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Xiaomi Redmi 4x Global Version
July 20, 2017

Para ser la primera vez que compro en esta pagina a sido una experiencia mas que satisfactoria, productos de muy buena calidad y muy buen trato al cliente.

Date of experience: July 19, 2017
Romania
1 review
0 helpful votes
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Braccialetto tpu xiaomi mi band 2
July 19, 2017

Ho comprato questo braccialetto per la mia xiaomi mi band 2 da gearbest (nr. Ordine: WWB**************). Il 24 maggio è stato spedito, subito dopo aver fatto l'ordine! È arrivato nei tempi previsti. Il braccialetto è ottimo, calza alla perfezione sulla mia mi band 2!

Date of experience: July 19, 2017
Brazil
1 review
0 helpful votes
Follow Maycon B.
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A Gearbest é uma loja bem séria e que já é bastante conhecida, comecei a comprar por ela a partir de indicação de um amigo. Fiz a primeira compra e fiquei Impressionado com a qualidade do suporte oferecido e a seriedade em manter o cliente totalmente informado do seu pedido desde o momento em que você compra até o momento em que chega no seu destino. Fiquei muito feliz por conhecer a loja e agora só faço compra por ela! Recomendo a todos!

Date of experience: July 19, 2017
Brazil
1 review
0 helpful votes
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The best in the market
July 19, 2017

I bought a Redmi 4 phone and It did really well. The Gearbest support was amazing and the phone os excellent for the price. It exceeded my expectations. 100% safe and recomended for everyone. Thanks Gearbest!

Date of experience: July 19, 2017
Italy
1 review
0 helpful votes
Follow matthieu N.
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La 1ere fois que je commande sur ce site et je suis entièrement satisfait de leur prestation
L'envoi etait soigné et il es arrivé dans les délais prévu

Date of experience: July 19, 2017
Italy
1 review
0 helpful votes
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Xiaomi Mi Note 2
July 19, 2017

Prodotto fantastico.

Ho acquistato questo smartphone in versione 6/128 con banda 20, che dire perfetto.

- ottima batteria
- ottimo display
- processore potente che unito ai 6GB di RAM non perde mai un colpo in nessuna circostanza
- ricarica molto veloce grazie al supporto nativo al Qualcomm Quick Charge 3.0
- fotocamera molto buona in tutte le condizioni di luce

La spedizione gearbest, italy express, è stata velocissima e infatti lo smartphone è arrivato in 6 giorni lavorativi con un imballo perfetto!

Date of experience: July 19, 2017
Italy
1 review
0 helpful votes
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Xiaomi Redmi note 4x
July 19, 2017

The Smartphone is a quality product at a great price.
The gearbest.com website has:
- great products
- great prices
- pre and post sales service with fast response and very courteous

I had doubts about buying directly in china, but now I am very pleased to have done so.
I would like to share my real experience to reassure other users about the reliability of the Gearbest site. I've read a lot of forums before making a purchase and eventually luckily managed to win my natural distrust:-)

Also the delivery was really timely... No customs clearance with the Italyexpress option;-)

Thanks
Francesco. Generali

Date of experience: July 18, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom