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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I was a little afraid buying from another end of the world, especially camera was worth a whole day salary. With first order I made a mistake, but I cancelled everything with no problem, my gearbest points returned to me and I could reused them. After 2 days my package was sent and I received it after less than 2 weeks which is a great delivery time! I was a little bit afraid again while opening package, but it wasn't damaged at all, everything inside was fine and dashcam works great! I love it!. I'm glad my international order with GB came so smooth.
I think I joined gearbest at 5 or 6 months ago. I didn't have any problem. Product quality is generally perfect. Customer services very carefully. I shopped from gearbest many times. My last order BT-S2 1000m Bluetooth Headset Motorcycle Intercom. I bought 2 units. And it is a really fantastic item. It came in 2 weeks. You must try to gearbest :)
Ich habe mehrere Bestellungen aufgegeben und muss sagen es ist immer alles zuverlässig und zügig angekommen.
Auch der Support ist sehr gut.
Kann diesen Shop nur Weiterempfehlen.
It's an amazing company which always will be there to help you about everything. I got somethings from gearbest and all those products was really good and really fast to arrive in my house.
Well, I've recently brought a few products on the solar powered light for my garden. They've worked pretty well so far.
Further with regards to the support from gearbest, well the customer care has not taken more than a day for a reply and has given good support after purchase as well. So I would recommend gearbest to anyone of my friends.
Sempre sentimos um pouco de receio ao importar alguma mercadoria pela primeira vez. Escolhi a GearBest, e desde então já comprei várias coisas lá.
Destaco o preço e a qualidade dos produtos, além da rapidez que postaram.
This smart band is awesome! Came nicely wrapped, was in nice transparent film. Box was also intact. Seller shipped the order really fast and I received this item in aproximately 15 days. Alarm clock is just wonderful. Now I can get up slowly and I don't need to rush to find my phone ringing. Sleep tracking is quite accurate also. Mi fit app is really good and I don't understand why it has such a low rating in google play... In general, even if heart rate measuring and sleep tracking aren't that great, in other means this smartband overdo them all. And for such price you will never find anything better.
Everything is perfect except that heart rate monitor isn't very accurate and you can not measure your heart rate continuously. But for such price it is a really wonderful fitness tracker!
Shopping on GearBest is made fast and easy, with just a few clicks you can buy the items you're looking for at very low prices! Those are quality products, they arrive in well protected packages and decent timings
Nesses últimos anos que venho comprando na GearBest estou tendo uma experiência muito boa!
A loja tem um atendimento muito bom, a única coisa que deixa a desejar é o transporte pois demora bastante para chegar... Mais sempre chega.
They just say to kindly refer to their warranty policy below, if you have any concerns. What a joke! Stay away at all costs!
I am shopping with GearBest already few years, always fair and ready to help you with any order. I recommend for quality shopping and cheap buy
Para ser la primera vez que compro en esta pagina a sido una experiencia mas que satisfactoria, productos de muy buena calidad y muy buen trato al cliente.
Ho comprato questo braccialetto per la mia xiaomi mi band 2 da gearbest (nr. Ordine: WWB**************). Il 24 maggio è stato spedito, subito dopo aver fatto l'ordine! È arrivato nei tempi previsti. Il braccialetto è ottimo, calza alla perfezione sulla mia mi band 2!
A Gearbest é uma loja bem séria e que já é bastante conhecida, comecei a comprar por ela a partir de indicação de um amigo. Fiz a primeira compra e fiquei Impressionado com a qualidade do suporte oferecido e a seriedade em manter o cliente totalmente informado do seu pedido desde o momento em que você compra até o momento em que chega no seu destino. Fiquei muito feliz por conhecer a loja e agora só faço compra por ela! Recomendo a todos!
I bought a Redmi 4 phone and It did really well. The Gearbest support was amazing and the phone os excellent for the price. It exceeded my expectations. 100% safe and recomended for everyone. Thanks Gearbest!
La 1ere fois que je commande sur ce site et je suis entièrement satisfait de leur prestation
L'envoi etait soigné et il es arrivé dans les délais prévu
Prodotto fantastico.
Ho acquistato questo smartphone in versione 6/128 con banda 20, che dire perfetto.
- ottima batteria
- ottimo display
- processore potente che unito ai 6GB di RAM non perde mai un colpo in nessuna circostanza
- ricarica molto veloce grazie al supporto nativo al Qualcomm Quick Charge 3.0
- fotocamera molto buona in tutte le condizioni di luce
La spedizione gearbest, italy express, è stata velocissima e infatti lo smartphone è arrivato in 6 giorni lavorativi con un imballo perfetto!
The Smartphone is a quality product at a great price.
The gearbest.com website has:
- great products
- great prices
- pre and post sales service with fast response and very courteous
I had doubts about buying directly in china, but now I am very pleased to have done so.
I would like to share my real experience to reassure other users about the reliability of the Gearbest site. I've read a lot of forums before making a purchase and eventually luckily managed to win my natural distrust:-)
Also the delivery was really timely... No customs clearance with the Italyexpress option;-)
Thanks
Francesco. Generali
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.