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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
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Excellent
July 21, 2017

I ordered a mechanical keyboard, it arrived so fast and is awesome! I really liked to buy in gearbest!

Date of experience: July 21, 2017
Brazil
1 review
0 helpful votes
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Sempre importo la e nunca tive dor de cabeça e com certeza a melhor loja da internet. Os produtos são excelentes e se não chegar eles te reembolsam. Muito bom!

Date of experience: July 21, 2017
RU
1 review
0 helpful votes
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Xiaomi bagpack
July 21, 2017

Im very glad to to explain my great experience on GearBest Website. Its the best online shopping for any kindy deals. I brought a lot of items from this website and the shipping is always very fast.
I would talk to you about my last order. I brought xiaomi bagpack. Order number: WB**************. Its very good bagpack. Its really amazing. I will buy a lot of deals from this website and I reccomand it to you. Gearbest make the different.

Date of experience: July 21, 2017
California
1 review
0 helpful votes
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I first heard of GearBest from a YouTube video and gave it a try with a very small order. The experience was great but the order took a while to deliver. Probably because of the small order. But since the experience was great, I went ordering more and expensive stuff as well. Till now I've never had any problems. A few small value orders may take time, but usually the paid shipping items reach on time. The other great story is how well their customer service is. Always available and great people. Last but not the least, they have an awesome loyalty program where you can earn points by various stuff like your purchases and even by signing in to the App.

Date of experience: July 21, 2017
Czechia
1 review
0 helpful votes
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I am completely happy with my experiences in gearbest. People who work there are ready to help you anytime you want!

Date of experience: July 21, 2017
Mexico
1 review
0 helpful votes
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Gearbest offers one of the best shipping experience i've had with Asia based stores with arrival times less than a week away from the payment day! Extremely recommended.

Date of experience: July 21, 2017
Macao
1 review
0 helpful votes
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My favorite site
July 21, 2017

One of my favorite online shopping site. It has everything! The quality of the items are excellent! Fast shipping. Would definitely recommend!

Date of experience: July 20, 2017
Poland
1 review
0 helpful votes
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Internet shopping done good
July 21, 2017

I've ordered Xiaomi Piston 3 earphones. I've read some good reviews of them but they were quite difficult to get anywhere. I found them on gearbest.com and ordered them quickly. I didn't really expect them to sound as good as people described it, yet they didn't disappoint me. The delivery itself was without problems and when I had problem with tracking site (not dependent from gearbest), the customer service of gearbest helped me almost instantly.

Date of experience: July 20, 2017
RU
1 review
0 helpful votes
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GearBest is brilliant
July 21, 2017

GearBest is brilliant market place. I had more than dozen orders on GearBest and i'm extreamly happy. Products quality is good. Some goods have very low prices. Registered members can use honest GearBest bonus programms, wich are really works.

Date of experience: July 20, 2017
Poland
1 review
0 helpful votes
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Best support and best prices
July 21, 2017

Customer support is great, they always answered to my questions within 12 hours. Recently, I've bought a 3d printer on Gearbest, they had the best price for it in Flash Sale promo, it shipped very fast. After making an order they gave me a lot of points that I can use for my next order. Based on my personal experience, I will definitely buy something here soon.

Date of experience: July 20, 2017
Brazil
1 review
0 helpful votes
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Excellent store, very well packaged orders, shipping is very fast and has a great variety of shipping method, store support works very well and the attendants are very friendly.
After my first purchase on the site, a smartphone Xiaomi Mi 6 I bought 2 more products, the store gave me an excellent impression, I recommend to everyone!
The payment method is also vast, in addition to accepting installments on the credit card, BOLETO. Etc

Date of experience: July 20, 2017
Brazil
1 review
0 helpful votes
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A melhor compra!
July 20, 2017

A Gearbest é uma das melhores lojas online onde comprei, oferece um ótimo atendimento e produtos de ótima qualidade!

Date of experience: July 20, 2017
Portugal
1 review
0 helpful votes
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Great concern and respect
July 20, 2017

Always in contact with the costumer (me) to solve any issues with my order, wich i appreciate the most in buying online.

Date of experience: July 20, 2017
France
1 review
0 helpful votes
Follow Mladen M.
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I am a regular GEARBEST customer. I have alredy bought many let's say 25 items including 3 smartphones which are all performing great.The items came very fast, well packed and secured.
You can always find very good prices at GEARBEST and you can always be sure they'll sell you quality items.
I have never been a regular customer to a webshop so far but now I do not intend to use any other online shoping website.

Date of experience: July 20, 2017
Brazil
1 review
0 helpful votes
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The best online store
July 20, 2017

I bought a product: V66 Smart Wristband (Mar 31,2017 20:35:45 PM. Order number: W**************) that on account of my country's post office, was delayed to be delivered to my home (but had already been delivered in the country a lot before). Because it is a battery powered device, it has been totally depleted and can not be re-connected. I got in touch with the support and they offered me full support, today I am waiting for my other product, satisfied and happy.

Date of experience: July 20, 2017
Morocco
1 review
0 helpful votes
Follow Mohamed M.
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I've bought a number of items from Gearbest, from smartphone to accessories. The items came in a good packaging and as expected. Besides smartphones and accessories, They have a great selection of items as well (Fidget spinners too :D ).
The most important is the support service, they are helpful and quick in responding, so it's really nice to have an online store that I can trust.

Date of experience: July 20, 2017
Canada
1 review
0 helpful votes
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I thought they would be great because every Drone review I watched was given their Drone by GearBest I thought they must be solid, but man was I wrong. Several days after I ordered they told me I could not use the mid level shipping I chose I would have to pay extra for DHL or for some reason I would also have to pay extra for the lesser shipping. Because they are based in China (I believe) each communication takes 24 hours so it took a week of back and forth before I said Just cancel the order and refund my money at which point they said they could not because the shipping had been paid ( even though it was not shipped) but they offered me about 50 cents of "gearbest points" I should have ordered from Amazon. I asked them just to refund me the order cost and I would eat the shipping but I feel like thats not going to happen. If they turn this around I will come back and change my review.

Date of experience: July 20, 2017
Portugal
1 review
0 helpful votes
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Site recomendavel
July 20, 2017

Site excelente com produtos e promoções fantasticas. Recomendo, atendimento sempre em 24h. Ja fiz mais de 100 compras

Date of experience: July 20, 2017
BA
1 review
0 helpful votes
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I started using gearbest one month ago and I am very satisfied using it. Support is very responsive and proffessional. Most of stuff is high quality. All reccomendations for Gearbest

Date of experience: July 20, 2017
Ukraine
1 review
0 helpful votes
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Good shopping
July 20, 2017

I bought several times in GearBest. All purchases were successful. Fast delivery. Once the package was not received and GearBest returned all the money.
Some products are more expensive than other stores.
Overall a good store.

Date of experience: July 20, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom