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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Sempre importo la e nunca tive dor de cabeça e com certeza a melhor loja da internet. Os produtos são excelentes e se não chegar eles te reembolsam. Muito bom!
Im very glad to to explain my great experience on GearBest Website. Its the best online shopping for any kindy deals. I brought a lot of items from this website and the shipping is always very fast.
I would talk to you about my last order. I brought xiaomi bagpack. Order number: WB**************. Its very good bagpack. Its really amazing. I will buy a lot of deals from this website and I reccomand it to you. Gearbest make the different.
I first heard of GearBest from a YouTube video and gave it a try with a very small order. The experience was great but the order took a while to deliver. Probably because of the small order. But since the experience was great, I went ordering more and expensive stuff as well. Till now I've never had any problems. A few small value orders may take time, but usually the paid shipping items reach on time. The other great story is how well their customer service is. Always available and great people. Last but not the least, they have an awesome loyalty program where you can earn points by various stuff like your purchases and even by signing in to the App.
I am completely happy with my experiences in gearbest. People who work there are ready to help you anytime you want!
Gearbest offers one of the best shipping experience i've had with Asia based stores with arrival times less than a week away from the payment day! Extremely recommended.
One of my favorite online shopping site. It has everything! The quality of the items are excellent! Fast shipping. Would definitely recommend!
I've ordered Xiaomi Piston 3 earphones. I've read some good reviews of them but they were quite difficult to get anywhere. I found them on gearbest.com and ordered them quickly. I didn't really expect them to sound as good as people described it, yet they didn't disappoint me. The delivery itself was without problems and when I had problem with tracking site (not dependent from gearbest), the customer service of gearbest helped me almost instantly.
GearBest is brilliant market place. I had more than dozen orders on GearBest and i'm extreamly happy. Products quality is good. Some goods have very low prices. Registered members can use honest GearBest bonus programms, wich are really works.
Customer support is great, they always answered to my questions within 12 hours. Recently, I've bought a 3d printer on Gearbest, they had the best price for it in Flash Sale promo, it shipped very fast. After making an order they gave me a lot of points that I can use for my next order. Based on my personal experience, I will definitely buy something here soon.
Excellent store, very well packaged orders, shipping is very fast and has a great variety of shipping method, store support works very well and the attendants are very friendly.
After my first purchase on the site, a smartphone Xiaomi Mi 6 I bought 2 more products, the store gave me an excellent impression, I recommend to everyone!
The payment method is also vast, in addition to accepting installments on the credit card, BOLETO. Etc
A Gearbest é uma das melhores lojas online onde comprei, oferece um ótimo atendimento e produtos de ótima qualidade!
Always in contact with the costumer (me) to solve any issues with my order, wich i appreciate the most in buying online.
I am a regular GEARBEST customer. I have alredy bought many let's say 25 items including 3 smartphones which are all performing great.The items came very fast, well packed and secured.
You can always find very good prices at GEARBEST and you can always be sure they'll sell you quality items.
I have never been a regular customer to a webshop so far but now I do not intend to use any other online shoping website.
I bought a product: V66 Smart Wristband (Mar 31,2017 20:35:45 PM. Order number: W**************) that on account of my country's post office, was delayed to be delivered to my home (but had already been delivered in the country a lot before). Because it is a battery powered device, it has been totally depleted and can not be re-connected. I got in touch with the support and they offered me full support, today I am waiting for my other product, satisfied and happy.
I've bought a number of items from Gearbest, from smartphone to accessories. The items came in a good packaging and as expected. Besides smartphones and accessories, They have a great selection of items as well (Fidget spinners too :D ).
The most important is the support service, they are helpful and quick in responding, so it's really nice to have an online store that I can trust.
I thought they would be great because every Drone review I watched was given their Drone by GearBest I thought they must be solid, but man was I wrong. Several days after I ordered they told me I could not use the mid level shipping I chose I would have to pay extra for DHL or for some reason I would also have to pay extra for the lesser shipping. Because they are based in China (I believe) each communication takes 24 hours so it took a week of back and forth before I said Just cancel the order and refund my money at which point they said they could not because the shipping had been paid ( even though it was not shipped) but they offered me about 50 cents of "gearbest points" I should have ordered from Amazon. I asked them just to refund me the order cost and I would eat the shipping but I feel like thats not going to happen. If they turn this around I will come back and change my review.
Site excelente com produtos e promoções fantasticas. Recomendo, atendimento sempre em 24h. Ja fiz mais de 100 compras
I started using gearbest one month ago and I am very satisfied using it. Support is very responsive and proffessional. Most of stuff is high quality. All reccomendations for Gearbest
I bought several times in GearBest. All purchases were successful. Fast delivery. Once the package was not received and GearBest returned all the money.
Some products are more expensive than other stores.
Overall a good store.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.