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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I MADE AN ORDER THAT WAS SUPPOSE TO BE 1 WEEK FOR DELIVERY ON THEIR PROMOTION. THEN THEY TELL ME WHEN I INQUIRE VIA MESSENGER THAT IT IS BACK ORDERED 2-3 WEEKS AND THEY COULD REFUND OR WAIT. ( THIS IS THE DAY AFTER I ORDERED) I SAY REFUND AND THEY SAY NO SORRY CANT DO THAT IT SHIPPED... WITH IN 1 HOUR OF BEING ASKED IF I WANT A REFUND. NOW THEY REFUNDED THE $2 FLASHLIGHT THEY SOLD ME NOT IN THE FORM OF CASH BUT IN SOME POINTS SYSTEM IN THEIR WEBSITE! THIS IS ILLEGAL. I'M REPORTING THEM AND DISPUTING WITH MY BANK! SCAM CHINESE COMPANY BE WARE! SUBMITTING THIS TO POST OFFICE FOR MAIL FRAUD COMPLAINT!
I buy in this store for about a year. The product fully corresponds to the description, the quality is at the highest level. I would especially like to note the support service, which worries about the buyer being satisfied with the order, quickly and laconically answers all the related questions. Another big plus is fast delivery (up to 14 days in Ukraine). Excellent replacement for Ali
Gearbest is my favorite electronics purchase site. They have a huge choice not only of electronics, but everything from ordinary tools to lipsticks and even clothes, all you can do to find them at very affordable prices. The site is very easy to use and with just two clicks you can buy everything you want. Reviews that customers write are very authentic to the product you buy, so I am impressed with this impression because they never deviated from the truth, so that every product I bought carefully I checked and very easily decided for him. Site support is very kind and quick, at any time it can help you if you have a problem with some of their products. It happened that I had a couple of times confusion about some things, but people from support quickly came to my senses and we easily solved it. Delivery is very fast, most things have a free delivery so I'm overwhelmed. The most important thing I did not mention is that prices are more than correct, and even very cheap, yet the quality is excellent again. So, this site is for me number 1 compared to other shopping sites.
I made several purchases there. There is always the opportunity to choose a carrier. Send orders very quickly. One of the orders was caused by the problem with the size of the clothes. The issue was solved by customer support in one day. Completely returned the money. Well done!
I have made many orders from GearBest and the postage speed and competitive prices is what keeps me shopping there. I have found their site very easy to navigate and it has been very simple to compile and pay for my orders, I have recommended the site to many people as I am confident their experience will be as good as mine. Their customer service is great, always get a response no matter what questions I have.
There is millions of vape stuff overthere. And prices just... come to site and see. Service support always answer for you, and try to do their best with your problem, or just inform you.
Had a pleasant experience with Gearbest, Customer service is great, product prices are VERY reasonable compared to other sites at times, fast free shipping and secured payment methods such as Paypal and Credit cards. Everything was great thanks
I Purchased a mi5s from gear best. The phone arrived with no plastic covers on the phone it also looked used. The phone itself kept giving me warnings and errors of over heating and randomly turning itself of their was also a buzzig whilst charging. The phone battery gave out and caused the front screen to come loose and acid from inside the battery to pose out the bottom. After contactig gear beat about their warranty I was told the following. That it was a user error. So basically I must of shoved a screwdriver into the battery hand caused the burns on my arms and hands myself? Appalonv service even worse after care. Obviously are not decent standards item so they are selling. After purchase they also wanted me to send a form of id and a photocopy of my bank card front and back. I would avoid. Phone Is barely a few months old. They offered me 4 US dollars points worth of compensation.
Dear Kraig,
Thank you for placing an order with us.
We are sorry to hear that your product isn't working to your satisfaction.
Most of our products come with a 45 day guarantee and have a 1 year repair warranty.
Please see here for more details: http://www.gearbest.com/about/warranty-and-return.html.
Occasionally, to stop online fraud we may ask our customers to participate in a risk control check.
For more information on our risk control checks, please click here: http://www.gearbest.com/about/verify-payment.html.
We have sent you a ticket detailing some solutions. Please kindly reply to us there.
Thank you,
Gearbest.com
I love GearBest, I frequently visit the site thanks to their newsletter with great promotions and their ads with cool finds, I've purchased a few fidget toys and headphones there at incredible prices, and I'm currently considering purchasing my next smartphone through GearBest as they usually have really nice flash sales and promotions.
I also like how they have all kinds of rewards and benefits for users, such as GB points which are rewarded by any basic use such as making purchases, subscribing to their newsletter, filling up your profile or leaving reviews, things I'd normally do anyways, but I get credits here, that's awesome. I know they have some other reward programs that I'm eager to try as well.
I've already bought several things and I'm really loving the site, I recommend it to everyone! The service is very fast and they are super polite people!
Fast shipping from China, the package was not damaged. The prices are really low. I ordered a pair of superlux hd681 evo and they arrived in time.
The products I purchased were as specified on the Gearbest website. Very good quality and very fast delivery. I advise everyone to buy from Gearbest.
This is one of the best sites for buying cheap equipment and other various accessories. Basically I buy vapes there, because they sell to me 2 times cheaper than in my city. I also bought a smart watch there. If something goes wrong, the support service will answer any of your questions. A couple of times my goods were lost at the post office, but the site generously sent it again or return the value. And the bonus system of discounts motivates to buy more and more
I have ordered many items from gearbest and each time they have fulfilled it without any fault. The website offers wide variety of products at a best price, it also offers a wide rane of shipping options and payment modes. The over all experience was out standing.
"I live in morocco and order quite a lot of products (especially) electronic stuff directly from China. One of my most frequented stores is GEarbest (around 20 orders so far)
I am very happy with their delivery and products
-All orders have reached me intact and on time
-Delivery time has been excellent so far (around 4 weeks from China to morocco)
-product quality has always met my expectations
Долго ждал выхода смартфона Oukitel k ******* pro. Как только появилась возможность предзаказа встал выбор магазина. Я выбрал интернет- магазин Gear Best. Это был мой первый опыт приобретения товара в зарубежном интернет-магазине. Регистрацию я прошел быстро. Заказ товара не вызвал сложностей, так как на сайте Gear Best все просто и доступно. Получил трек номер и отслеживал посылку ежедневно. Почта Сингапура и почта России работают быстро и в течении 26 дней посылка прибыла ко мне. Упаковка и коробка смартфона были в порядке. Внутри коробки все было согласно информации на сайте магазина. Смартфон работает и доставляет мне удовольствие. Огромное спасибо работникам магазина из КНР, это честные и ответственные люди.
Shop is full of cool gadgets. Bought a notebook recently. Was very surprised about the uncomplicated purchase/delivery. Delivery time from china to germany took less than three weeks! Customer support/ticketing system is also very good! I recommend the shop!
I have made purchases in Gearbest many times and have only a positive experience.
I have bought an LiitoKala Lii - 100 Smart Universal Battery Charger.
My order was delivered quickly, shipping to Germany took about 2 weeks. The items and packaging were not damaged. To the Positive, I can also include various options for delivery (including free delivery) and payment (including PayPal) I would recommend.
I opted for Gearbest for having several nominations. I was not disappointed. The shop is very helpful with customers. Has fast support. The prudutos are incredible. I bought a Xiaomi Mi6 and it arrived very fast in Brazil. I highly recommend Gearbest and also the Xiaomi Mi6.
Possui um grande variedade de itens, comprei Smartphone, roupas, acessórios, etc. Vale muito apena, ótimo custo beneficio!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Customer,
Thank you for your comment.
Gearbest items have varying processing times based on their warehouse location and stock availability.
There is clear dispatch time of the item indicated on the website.
Kindly review our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html
We have contacted you via our Support Center about your order. Please reply to us there.
Many thanks,
Gearbest.com