GearbestReviews 10,711
On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Minha experiência com a Gearbest é fantástica!
É uma empresa confiável, atendendo seus clientes com profissionalismo e entusiasmo.
Todas as compras, o translado, chegaram com sucesso e no tempo determinado!
O suporte técnico é maravilhoso, te explicam corretamente e sempre estão prontos para responderem qualquer dúvidas.
Serei um cliente Gearbest sempre e recomendo a todos!
The product arrived very fast and good quality
I really enjoy from the shopping to buy from this seller
Recientemente compré un celular de la marca xiaomi, el cual llego en buen tiempo y en excelentes condiciones. Tuve mis algunas dudas porque nunca había comprado en línea, pero su servicio al cliente es fabuloso.
Recomendada 100%
I had bought a phone 3 months ago and the phone starts to get really hot and the battery didn't last long. I paid 170 EUR for the phone and tried to use the warranty, and they didn't want to replace it or replace the battery. They refund me 25 EUR and said to buy myself a battery and replace it myself. So we can say that their warranty is DO IT YOURSELF!
I will never buy anything from them.
Já fiz algumas compras no site da Gearbest e gostei bastante da experiência, suporte responde rápido as nossas perguntas e estão sempre prontos a ajudar. O programa de pontos é uma excelente ideia e funciona muito bem. Parabens a toda equipe!
I ordered three smartphones and two headsets at different times. All packages were properly packed and had good protection. The support service is fast and very helpful. All orders were dispatched within the deadline described by the site
If you want good price good product and fast shipping please come to looking in this website don't believe me come to try by yourself it very good
I received my order fast, and it was a good purchase. I felt that I took the best decision cause gearbet offers the best safety way to buy an unexpensive smartphone, with a strong construction, good features like large rom and ram, and something also important, a good camera. Gearbest comes to be the easiest platform to you buying interesting gadgets, saving money, time, and making yourself safety inside the word of online shopping. So, a nice shopping to you :)
Best store for online shopping, best existing after-sales support. Best store for online shopping, best existing after-sales support. My order is(W**************)
Love this site! I love to buy from gearbest. Support very fast and friendly. We solved all problems very fast. Thank You!
It has great products, good quality, with great price. Its delivery is fast and in the term, its support meets in several languages, the site is simple to buy!
Easy to navigate and all the items are clearly described. After I placed an order (W**************), paid via Paypal, it took 3 days to process my order (longer than expected) but the shipping process was updated regurarly. Prices are unmatched and everytime I contacted customer service, they responded within 24 hours and were very helpful.
Rest asured, it's a big store with awesome products. The products are just as they described and safe delivery. If some day you need any help from customer service, they will be there for you, 24/7.
I bought the item over a month ago, I stll have not receive it. First they said 25 days. Now they want me to wait for another month, before they can do anything about it. They keep coming up with excuses. Obvioursly they treated their oversea customer as a "dumb foreigner". This is the worst on line company ever. Do not buy anything from them. Don't get suck in by their "Deceiful advertising". I rate them "negative star"the worst service ever,
Dear Sam,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.
We have sent you a message regarding your issue in your account. Please reply to us there.
We hope you receive your items soon.
Best regards,
Gearbest Customer Service Center
ótimo site, comprei já alguns itens e foi tudo muito tranquilo, não tive problemas e os produtos são de ótima qualidade.
Comprei este produto recentemente, W**************, no dia 25/05, excelente produto, recomendo a gearbest
I bought a xiaomi 4x redmi from china on July 13 and arrived on July 26 without any problems, Selecting the italy express shipping for italy for not to pay tax
Good quality and prices. Good costumer service, They always help you if anything goes wrong with our shopping and are very fast
I ordered a couple of times from this website and i have yet to have something go bad, everything came on the given time and they even ask after if everything was ok! Great service
I'm a long time gearbest customer and it haven't yet disappointed me!
------------------------------------------------------------------------------------------------------
It has lowest prices of all the asian stores (many flash sales, daily sales, presale discounts)
It has a great point system - you get points for registering, uploading profile photo, reviewing your products, so every time you buy an item you get yourself a ''price drop'' for your next purchase. By the way, 50 points equals to 1$ and you can easily get loads of points by reviewing items with photos and videos.
It has a great service - you can contact gearbest in many ways but most of the time I use messenger which is very convenient and they always respond in less than 24 hours. The service workers are really good at english and easily solve your order problems.
Last but not least - your orders arrive to EU countries in less than 15 days most of the time. You can also choose a faster shipping method and add an extra safety layer by purchasing insurance for your order if you wish to.
---------------------------------------------------------------------------------------------------------
If you want to shop with confidence I greatly recommend choosing GEARBEST.COM!
Order NO: WWP**************
I have ordered 2 products and have yet to run into any issues. Both items were delivered fast.
Orders are usually shipped out in 1 or 2 days. What i like is that there are loads of shipping options. For example you can select more expensive shipping if you want to recieve your item in a few days, and if you want to save money while shipping there are inexpensive options, keep in mind that those options usually take 15-25 days to deliver. And they also ship to Lithuania which i can't say about all other online shops.
Will definitely buy stuff from them again, and would recommend to my friends.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fatima,
We are sorry to hear you are having issues with your product.
Please note that most of our products come with a 45 day guarantee. After this time has passed, you may contact our Support Center for technical support.
We have sent you a ticket regarding your issue. Please contact us and we will provide a satisfactory solution to your issue.
We look forward to hearing from you,
Best regards,
Gearbest Customer Service Center