GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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* Fast delivery & parcel tracking
* Excellent and quick support
* Payment via credit card or PayPal possible
* Product & package came in perfect condition
The shipping was fast and the prices are just amazing. Watch out for the flash sales to get the best deals.
Came to know about the site from a youtube channel. Was interested in products to buy in my country INdia but werent available. Was a little sceptical at first so ordered a 1$ item to check. Received in 3 weeks and paypal integration was another added bonus. Have ordered 13 items till date. For nervous first time buyers only one advice. Keep calm and enjoy shoppin!:-)
A really good store. Customer support at the highest level. Service during shopping is amazing. Every problem solved in a few moments. High quality toears, safe, cheap and with fast delivery. I recommend it to everyone. There is nothing to risk in uncertain stores. It is worth buying from a reliable seller. I recommend Gear Best!
Ordered from this store many times. Many goods are very profitable to take here. A lot of shares and discounts. All parcels received without damage and at the specified time and even the parcels that I ordered without the track number. I live in the Crimea, many online stores stopped sending to the Crimea, but Gearbest sends and it all comes. Continue to order from this store
I ordered a camera from the site, but it did not arrive. GearBest did not return the money, nor did they compensate me in any way. They are complete crooks. I recommend that you do not shop here
Gearbest is one of the main online shops in china with a very good connection to European countries by providing several shipping methods. I made several orders from this site and I never found any problem regarding the shipping or the product. I also had used the support to cancel one order and to know more details about how the webpage works. They were very friendly and reach me within one day without major problems.
Moreover they have a lot of products not available in European countries!
I made 3 Orders from Gearbest till now and they´r all good.
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W**************
W**************
Very good prices, fast delivery and great Customer Support. I am very happy with my orders at Gearbest.
Great place to buy a lot of products, i really happy with gearbest products, support also is really great, Best products on web, i recomend to everyone.
At first I was a little afraid buying overseas, but I decided to buy on Gearbest. I confess that I am very satisfied with my order and I recommend Gearbest without any doubts. Support is quick and they can solve all my questions that I had.
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Caixa para disco 2.5 ssd da orico usb 3.0 micro b transparente.
Sendo transparente permite visualizar o disco e a placa de alimentação a qual contem um led rgb,
Que estando o disco sem processamento se mantém azul, quando vamos buscar informação ou
Enviamos informação para o mesmo esse led muda de cor, permitindo assim uma confirmação
Visual de quando ele está nessa troca de informação.
Mesmo sendo usb micro b o acesso ao mesmo é rápido, trás o cabo de ligação com micro usb tipo b e usb 3.0
Para ligação ao pc.
I bought a "mi band 2" because the price was good. When I asked for help, support responded well and quickly.
EDIT: They contacted me via ticket and refunded me 10 USD.
Although it takes a long time. It was solved.
So I'm updating to 4 stars, since the item was delivered.
I hope they get a better after sales support.
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Hello, guys.
Why not buy from GearBest if you are from Brazil?
Well, first things first.
I made a purchase on GearBest online store August 06,2017.
What a horrible mistake I made!
I have an issue with payment that nobody cares to solve.
I was charged R$ 30.52 above than was stated in checkout.
I tried million of times to solve the problem.
Open a ticket and they asked Ebanx for informations
Ebanx tells me to ask GearBest.
No one cares to solve the problem!
And I need the smartphone, since it is a gift for my girlfriend.
They lost date to send it to me.
It is still processing!
If you are from Brazil, pick my piece of advice and don't buy from them.
My lasts two purchases went well, but if you need some help to solve any problem then you will get none.
If were you, I was buying from a local store.
Dear Luiz C,
Thank you for your comment.
Please note that we can be contacted by our Support Center or Live Chat. We are available to contact 24 hours a day.
All messages will be replied to within 24 hours, so please rest assured Gearbest will get back to you.
Please send us any queries you have via our Support Center.
We have sent a message to you about your case via our Support Center. Please check this and reply back to us.
We look forward to hearing from you soon,
Best regards,
Gearbest Customer Service Center
I placed my W************** order at Jul 31,2017 02:35:19 AM and received it at Aug 04 2017. The shipping was really fast, and the product is great. It was well packaged, and did not damaged during the shipping. It was my first order here. The process was straighforward
Whenever I need a product I search Gearbest and 80% of the time I find it quality and within my budget. I am 1 year as a customer of this site and to this day I have never been disappointed. They always delivered the product to me as described.
Fantastic shopping website.
Every purchase went well.
I love their products.
Never had a problem with their services.
I recommend this webpage to every one.
Product with very quality, working well.
Fast to arrived, everything considered! Very good experience.
I purchase a lot of orders on gearbest without finding any problems, shipping to fast and a good quality
I've heard of this site from a friend, since then, Gearbest has become the number one site for me in terms of variety of products, it's full of things you really need in everyday life and the products are the best quality
Jan 10,2017 Order number: W**************
Jan 12,2017 Order number: WB**************
Jan 18,2017 Order number: W**************
Jan 21,2017 Order number: W**************
These are my orders for this year so far and I had no prolbem at all. All items arrived in excellent condition, shipping was between 3-4 weeks for each order and I'll definately buy again in the future
I always shop at gearbest and have never had any problems with them! They always send quick the purchase, sometimes it takes a while to arrive on behalf of the carrier here in Brazil. Highly recommend the shop!
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear SIMO,
Thank you for your review.
Even though unregistered shipping methods do not come with a tracking number, please rest assured that the estimated delivery time is valid regardless of tracking information availability.
We have sent you a message regarding your issue in your account. Please reply to us there.
We hope you receive your items soon.
Best regards,
Gearbest Customer Service Center