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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow oscar m.
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I will be honest, at first I hesitated a lot to make my first purchase since I wanted to buy Xiaomi Redmi Note 4 (order no. W**************), but when I started to report on the reputation of Gearbest I encourage a little more, an important point to make the purchase was that the payment method Is through PayPal, a situation that a buyer buys security, make my purchase on July 19, but did not know the steps that followed the page in question opened a support ticket on July 22, it is worth mentioning that Attention received was quality and with great warmth, that the services provided in Mexico (country where I am) are really bad in customer service, on July 28 I received the news that my package had been processed To send, Leaving to its destination (Mexico) the 30 of July, receiving it the 4 of August. For that reason I was fascinated by the services of the page and made the purchase of sports headsets xiaomi, in that order I paid the economic shipment and I arrived in about eleven days, fairly fast for my taste. Now I am waiting for my third order, but that will be another story.

Date of experience: August 17, 2017
South Africa
1 review
0 helpful votes
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Excellent
August 16, 2017

Best website ever.
Great quality products for the best prices.
Great customer service and fast shipping.
My number one shopping site!

Date of experience: August 16, 2017
Ukraine
3 reviews
4 helpful votes
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Overall very satisfactory shopping experience with this store. They have everything I'm looking for at the best prices.
The flash sales they're usually running is a fantastic money-saver.
The shipping is usually fast and secure.

Date of experience: August 16, 2017
Poland
1 review
0 helpful votes
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In this price is the best quality
Pros:
Price
Overall quality of sound is ok
Fast charging
Sweat resistance
Additional equipment like (charging cable, earbuds and ears claps)

Date of experience: August 16, 2017
Saudi Arabia
1 review
0 helpful votes
Follow Haytham M.
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Thanks GearBest
August 16, 2017

Actually, i'm so happy from gear best site and my orders is received and if i have any issue with order the customer support are very helpful in ticket or even chat. And i always end my case with satisfaction... thank you again for all you provide.

Date of experience: August 15, 2017
Indonesia
1 review
0 helpful votes
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Best Price and Customer Service
August 16, 2017

Already doing some orders on Gearbest.com. So far I am very satisfied. There are many promos and discounts for your needs. And most importantly the customer service is very satisfactory. I always and will always shop back there. Thank you.

Date of experience: August 15, 2017
Romania
1 review
0 helpful votes
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A very good shopping site
August 16, 2017

My experience with GearBest started when a friend gaveme the URL for a product that I was looking on the local market.
I saw that the price was almost 50% off, so I tried it.
A few days a go, I have received my 10th package. I find this website very useful and I am constantly looking on it, when I need something.
From DIY items and parts, to small electronic devices and big electric tools, you can find anything you want or you need on this website.
I specially like the IT department were my thirst for technology is satisfied by a large amount of usefull devices from a low range prices that can satisfy any budget to a high end range of prices that reflect the quality of the brands sold on GearBest.

Date of experience: August 15, 2017
Spain
1 review
0 helpful votes
Follow Miguel M.
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I've bought several electronic devices at Gearbest, and I have never been dissatisfied. The price has always been reasonable or low, shipping times are faster than I thought and when I have had any problem with my order they have made their best to solve it.

The last device I bought (Jan 27,2017) was a SCISHION V88 plus Smart TV HD Box Android System and I still can't believe I paid less than 30 for it. It's a great device, much better than I expected.

One thing's for certain, the next time I need another device I will look for it at Gearbest in the first place.

Date of experience: August 15, 2017
Brazil
1 review
0 helpful votes
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Gearbest is the best place!
August 15, 2017

Absolutely gearbest is the BEST place for buying products even if you live in other countries as I do!

Date of experience: August 15, 2017
Brazil
1 review
0 helpful votes
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Fantastico
August 15, 2017

É incrivel ter vocês nos beneficiando dessa forma, os produtos vem mesmo, chegam em boa condições e eu recomendo para amigos, familiares que este site cumpre com o que promete. Fiquei muito admirado com a GearBest e ainda irei fazer muitas e muitas comprar neste belo site, OBRIGADO GEARBEST...

Date of experience: August 15, 2017
Spain
1 review
0 helpful votes
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Genial
August 15, 2017

Estoy muy contento con ellos.
Suelo comprar en diferentes tiendas de China y estoy acostumbrado a esperar para recibir el producto y me ha parecido que con ellos ha tardado menos.

Ademas, el producto llego en perfectas condiciones, tal y como indicaban en la web.

El producto comprado fue PXN - 6603 Speedy Wireless Bluetooth Game Controller 100% recomendado, va perfecto, se sincroniza al momento y la bateria dura un monton, desde que me llego no he tenido que cargarlo

No tengo queja alguna de ellos, todo perfecto

Date of experience: August 15, 2017
Brazil
1 review
0 helpful votes
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Famous shop for drones aficionados - Lots of Remote Control related products and great customer service. Also nice affiliate and get-it-free promotions.

Date of experience: August 15, 2017
Washington
1 review
0 helpful votes
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WP**************017-09-11

Everything was fine, but now it's terrible.

I ordered a phone for my friend's birthday, in 60 days the order did not even reach my country. When ordering, I used GB Points, GB Wallet and PayPal. I paid for shipping and insurance. I was offered to send the order again, but I refused. I bought another gift for a friend while waiting for this order. Money returned to GB Wallet, but no one even asked me if I wanted to return the money to PayPal or GB Wallet. They did not return the full price of the order, my points in the amount of 1503 were spent, they do not compensate for the points, then why collect the points, but the fact that I did not receive the goods is not important to them. I applied for help in PayPal to get my money back.

Date of experience: August 15, 2017
Brazil
1 review
0 helpful votes
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Bom e seguro
August 15, 2017

Fiz algumas compras na Gear Best afim de experimentar o serviço, atualmente já estou indo para minha sétima compra e sem nenhum problema. Todos os produtos foram entregues corretamente e sempre tive um feedback positivo do site.

Date of experience: August 15, 2017
Colombia
1 review
0 helpful votes
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The products have a great quality, they gives you a tracking number so you can know where are your products anytime, also if you have any inconvenient as i do (i accidently pick up the wrong size on a coat) they are very kind and always find the best solution for you, in general a great shopping experience!

Date of experience: August 15, 2017
Peru
1 review
0 helpful votes
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Una buena compra con entrega rapida
August 15, 2017

Realize la compra de los meizu ep51 que son unos audifono bluetooth, mellegaron a los 20 dias, los audifonos funcionan correctamente y tiene un buen sonido para costar $29, en general una buen compra

Date of experience: August 15, 2017
Brazil
1 review
0 helpful votes
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A good experience
August 15, 2017

I'm very satisfied with my experience. I'm searching for good price and best payment methods and gearbest was a better choice.

Date of experience: August 15, 2017
Brazil
1 review
0 helpful votes
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MELHOR SITE DE TODOS
August 15, 2017

O site é incrível, grande facilidade para encontrar os produtos, ótima variedade de opções, e sempre tem promoções mega loucura na loja, muitos descontos. O SITE É TÃO BOM QUE CHEGA A SER VICIANTE.

Date of experience: August 15, 2017
Hungary
1 review
0 helpful votes
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An awesome online shop
August 15, 2017

I ordered so much stuff from them. They pack the bought items very well, and they ship it out fast too!

Date of experience: August 15, 2017
Croatia
1 review
0 helpful votes
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Gearbest review
August 15, 2017

I's a great trusted site, they deliver within 30 days, haven't had any problems so far, i highly recommend it.

Date of experience: August 15, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom