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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I will be honest, at first I hesitated a lot to make my first purchase since I wanted to buy Xiaomi Redmi Note 4 (order no. W**************), but when I started to report on the reputation of Gearbest I encourage a little more, an important point to make the purchase was that the payment method Is through PayPal, a situation that a buyer buys security, make my purchase on July 19, but did not know the steps that followed the page in question opened a support ticket on July 22, it is worth mentioning that Attention received was quality and with great warmth, that the services provided in Mexico (country where I am) are really bad in customer service, on July 28 I received the news that my package had been processed To send, Leaving to its destination (Mexico) the 30 of July, receiving it the 4 of August. For that reason I was fascinated by the services of the page and made the purchase of sports headsets xiaomi, in that order I paid the economic shipment and I arrived in about eleven days, fairly fast for my taste. Now I am waiting for my third order, but that will be another story.
Overall very satisfactory shopping experience with this store. They have everything I'm looking for at the best prices.
The flash sales they're usually running is a fantastic money-saver.
The shipping is usually fast and secure.
Actually, i'm so happy from gear best site and my orders is received and if i have any issue with order the customer support are very helpful in ticket or even chat. And i always end my case with satisfaction... thank you again for all you provide.
Already doing some orders on Gearbest.com. So far I am very satisfied. There are many promos and discounts for your needs. And most importantly the customer service is very satisfactory. I always and will always shop back there. Thank you.
My experience with GearBest started when a friend gaveme the URL for a product that I was looking on the local market.
I saw that the price was almost 50% off, so I tried it.
A few days a go, I have received my 10th package. I find this website very useful and I am constantly looking on it, when I need something.
From DIY items and parts, to small electronic devices and big electric tools, you can find anything you want or you need on this website.
I specially like the IT department were my thirst for technology is satisfied by a large amount of usefull devices from a low range prices that can satisfy any budget to a high end range of prices that reflect the quality of the brands sold on GearBest.
I've bought several electronic devices at Gearbest, and I have never been dissatisfied. The price has always been reasonable or low, shipping times are faster than I thought and when I have had any problem with my order they have made their best to solve it.
The last device I bought (Jan 27,2017) was a SCISHION V88 plus Smart TV HD Box Android System and I still can't believe I paid less than 30 for it. It's a great device, much better than I expected.
One thing's for certain, the next time I need another device I will look for it at Gearbest in the first place.
Absolutely gearbest is the BEST place for buying products even if you live in other countries as I do!
É incrivel ter vocês nos beneficiando dessa forma, os produtos vem mesmo, chegam em boa condições e eu recomendo para amigos, familiares que este site cumpre com o que promete. Fiquei muito admirado com a GearBest e ainda irei fazer muitas e muitas comprar neste belo site, OBRIGADO GEARBEST...
Estoy muy contento con ellos.
Suelo comprar en diferentes tiendas de China y estoy acostumbrado a esperar para recibir el producto y me ha parecido que con ellos ha tardado menos.
Ademas, el producto llego en perfectas condiciones, tal y como indicaban en la web.
El producto comprado fue PXN - 6603 Speedy Wireless Bluetooth Game Controller 100% recomendado, va perfecto, se sincroniza al momento y la bateria dura un monton, desde que me llego no he tenido que cargarlo
No tengo queja alguna de ellos, todo perfecto
Famous shop for drones aficionados - Lots of Remote Control related products and great customer service. Also nice affiliate and get-it-free promotions.
WP**************017-09-11
Everything was fine, but now it's terrible.
I ordered a phone for my friend's birthday, in 60 days the order did not even reach my country. When ordering, I used GB Points, GB Wallet and PayPal. I paid for shipping and insurance. I was offered to send the order again, but I refused. I bought another gift for a friend while waiting for this order. Money returned to GB Wallet, but no one even asked me if I wanted to return the money to PayPal or GB Wallet. They did not return the full price of the order, my points in the amount of 1503 were spent, they do not compensate for the points, then why collect the points, but the fact that I did not receive the goods is not important to them. I applied for help in PayPal to get my money back.
Fiz algumas compras na Gear Best afim de experimentar o serviço, atualmente já estou indo para minha sétima compra e sem nenhum problema. Todos os produtos foram entregues corretamente e sempre tive um feedback positivo do site.
The products have a great quality, they gives you a tracking number so you can know where are your products anytime, also if you have any inconvenient as i do (i accidently pick up the wrong size on a coat) they are very kind and always find the best solution for you, in general a great shopping experience!
Realize la compra de los meizu ep51 que son unos audifono bluetooth, mellegaron a los 20 dias, los audifonos funcionan correctamente y tiene un buen sonido para costar $29, en general una buen compra
I'm very satisfied with my experience. I'm searching for good price and best payment methods and gearbest was a better choice.
O site é incrível, grande facilidade para encontrar os produtos, ótima variedade de opções, e sempre tem promoções mega loucura na loja, muitos descontos. O SITE É TÃO BOM QUE CHEGA A SER VICIANTE.
I ordered so much stuff from them. They pack the bought items very well, and they ship it out fast too!
I's a great trusted site, they deliver within 30 days, haven't had any problems so far, i highly recommend it.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.