GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I ordered a great mini laptop which is a GPD WIN Game PC and I had no problems with it so far. Gearbest.com provided a smooth buying experience even if I think thy had many orders for this product - it was at a discount price.
Their support personal answered my questions very quickly, and with professionalism. This was the first bigger order I have made outside my country and I was very pleased by gearbest. It exceeded my expectation.
Amazing site with good prices, excellent products and very fast delivery.
I will buy some things in the future definitely.
# best prices
# quality is perfect
# shipping fast
# t/s 5 star
Xiaomi best resseler. Will rec to my friends.
Foi a melhor, comprei pela primeira vez na Gearbest e estou satisfeito, pretendo fazer novas compras no site.
Sou um $#*!íduo comprador de artigos online, e desde que encontrei a GEARBEST, estou super satisfeito, serviço super rápido, todo tipo de artigo electrónico, armazém na Europa e mais importante de que tudo as entregas por PRIORITY LINE que não param na alfandega. Para mim e é fantástico.
Eu recomendo a GEARBEST!
GearBest is good place to shopping. They have big promotions and offer many products. I recommend it.
I bought SMOK Q2 Coils... I got 100% FAKE coils! Then I leave a negative review and it disappears! Only Positive reviews are Allowed... I will NEVER buy from these Crooks again! Highly recommend you stay away from them!
BTW my order number: Aug 02,2017 23:05:11 PMOrder number: W************** Shipping method: USA Line
Gearbest fue una de las tiendas online que me recomendaron para la compra de accesorios y gadgets electrónicos.
Mi experiencia en la primera compra me dejo satisfecho.
La calidad, precios y servicio que ofrecen por parte de la página cumplen las expectativas para volver a comprar en la página.
El tiempo de llegada de mi artículo llego en tiempo y forma sin ningún problema.
Cumple mis expectativas esta tienda online por lo que tengo la entera confianza en mis compras.
The product outs poor quality and returning this to China is too expensive
All I received from them was lack of sensible respond and 'copy and paste ' answer
Dear Marcin，
Thank you for your review.
All of our Gearbest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
Gearbest Customer Service Center
All orders done smooth, quick delivery, Great service. Good prices, Informative in the delivery process
WW**************
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The site is complete and the support is very attentive with the customer, I make purchases and I am also recommending the site friends
I bought a wireless mouse, a tripod and a USB HUB in Gearbest.com and I'm in love with this website. I received the products so fast, the price and quality are the best! I'm going to buy in Gearbest again for sure!
This is the first time I order something off Gearbest.com, the price was very inviting so I got an accessory for my phone. Despite selecting the "slow" free shipping from China, it came to me (Italy) really fast, the item is compliant with the description and works well. Aside from that, buying experience is also very good with the site well organized, items are described accurately, lots of promotions going on and helpful customer support. Absolutely recommend Gearbest.com for your shopping.
Well packed products, fast shipping, perfect costumer service and very good prices. For sure its my favorite international online shop and i intend to buy more times.
The experience a had so far with Gearbest is que best possible, they have original products not like other stores.
I heard about GearBest from a friend of mine who found it by accident. I entered the site and started browsing the products, amazed by variety, but also nonetheless by the prices, which are amazing compared to similar products from my country. I decided to give it a go and command some products. It took around 2 weeks for the products to arrive, but it was worth it, and at the same free. The products came in a very well protected box. I bought myself a metal watch, and my father a leather one. Both look incredible and the quality is amazing. I have it for over a month now, and i encountered no problems with it, the mechanism proving to be very good. I reccomend this site to everyone who is not in a hurry and wants to buy some good products at good prices!
Good communication and very fast delivery. Phone is exactly as described and works great. Very happy and would buy from them again. 100% ok
PT-BR: Meu nome e Edson Junio e dia 8 de maio comprei um teclado CK 108 na gearbest, Order No.: W**************.
Rapidamente foi aprovado e enviado para o brasil, depois de um mês ele chegou na minha casa. Estava bem embalado e funcionando 100%, veio todos os acessórios, nota fiscal. Recomendo a Gearbest a todos!
ENG: My name is Edson Junio and on May 8 I bought a CK 108 keyboard in gearbest, Order No.: W**************.
Quickly it was approved and sent to Brazil, after a month it arrived at my house. It was well packaged and running 100%, came all accessories, invoice. I recommend Gearbest to everyone!
Buyers beware. Their warranty policy is not the best. If 45 days pass, you get a refund equal to the 50% of the product value at most. They don't send parts if you need them, you need to send the product to China, and in some cases shipping cost is to high.
I bought a Xiaomi cellphone, a brand not found easily in my country and at first I had my doubts since the warehouses are in distant countries (I live in México), but the service took the expected time and now I have my device in my hands!
In my opinion it is a reliable store and I have recommended it to some relatives.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ken r.
Thank you for your review.
All of our Gearbest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We Gearbest are certified "secured " by renowned E-commerce service providers such as Norton, Paypal Trustwave. You may check our certificates on the main page http://www.gearbest.com/
We are aware that we we need to improve on some aspects.
Please rest assured, we always do our best to help our customers and we work very hard to satisfy our customer.
We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
Gearbest Customer Service Center