GearbestReviews 10,711
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Gearbest Reviews Summary
The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Gearbest ótimo lugar para se encontrar produtos de excelentes qualidades. Atendimento perfeito com seus clientes. Indico aos meus amigos e familiares.
N ° de encomenda: WW************** Data do pedido 20/04/2017
Its an amazing store. Im buying products there and its 100% trustful. The products get home very fast and in a perfect shape without any problems. The support system is also very good, they are helpful and answer fast. The payment method is also 100% safe, never had problems with it.
I really recommend this store if you want to buy something.
For sure i recommend Gearbest. Good service, fantastic prices. Support team is excellent.
No doubt, i wil continue buying there.
My first order on GearBest was a 3D printer. It took about 2-3 weeks to arrive from China, with fully tracked service. The quality of the printer was just as I expected. Questions were quickly answered by customer service. GearBest's system is pretty good with keep customer notified with order updates. I will definitely shop more frequently on GearBest.
Okay, first of all i boughted fwe thing from gear best and i have to say that i am rly suprised, it's rly fast(but i rly mean fast fast). Only 15 days for package from China to Serbia.It's awesome. A lot of products are cheap and quality.The only one thing what i don't like is packing small packages. I don't know cuz they are comming in little small grey bag and for example i boughted mouse pad and when people was transporting it was a little bit grinned but after a few days it's all cool.
Btw this is my real objective experience and that i am willing to share this with other people. :)
Purchased numerous products from gearbest (mostly Xiaomi branded items) without issue. Delivery time can vary a great deal, but customer service have been very responsive when I inquired. My favorite part of their site is the rewards program. Points are given fairly liberally (you get points for joining, given feedback, writing reviews, adding photos/videos to reviews, creating tickets, etc) and can be used almost as soon as they are earned. This is awesome compared to restrictive rewards programs at other stores where points expire quickly and have minimum redemption thresholds.
The problem was a success. GearBest, customer support assurance is amazing. Pleased to meet you. Thank you for your support.
My order arrived in good state, well packed.
Product quality is awesome, and works like a charm;
The shipping took a while, but contacting the support solved it in less than a day.
I think this is the best place for me to shop.
I really like the prices and flash-sales. Fast shipping in good. Support is very competent and friendly. Many products of interest for me.
As for the order - the powerbank is perfect, fully original. I surely will order more
Excellent online shop - incredible range of products
I am a MI fan and due to the problem that they are not available in Europe; I always buy through Gearbest.
Bought 2 smartphones, a laptop and a robot vacuum and everything was always delivered on time.
Site with variety of products and with fair prices, I have already made several purchases and I had no problem, I recommend it to everyone!
Tinha medo de comprar em sites da china, porém, depois de muito pesquisa, resolvi comprar um celular. Recebi muito bem e em pouco tempo, então virei cliente, ja comprei 2 joypads e 1 repetidor de wi-fi. Recomendo
Minha Order: W**************
Best Shopping site
I made the purchase W************** on 07/10/2017 and received on 08/16/2017 I am very happy with the experience of buying in the gearbest. The products came well packed and because I live in Brazil, the deadline was fair. Besides the great prices the site still installment the purchase in the credit card.
I've bought a few items from Gearbest this past few weeks. All of them arrived shortly thereafter, and I am very satisfied with their quality, as well as the speed of their delivery.
Contact with Gearbest support team was great. In my experience, Gearbest is the best online shopping platform. There are several warehouses in Europe and United States.
Often there are really good sales, where it's possible to buy items at a very low price, and free shipping is offered. It's a store that really cares about it's clients.
I recommend it very much.
Primeira vez que comprei na Gearbest e fiquei surpreendido com a rapidez e atenção nos envios, super recomendo!
I bought a pair of xiaomi headphones, that were discounted, and did not pay the tracked shipping (that has been really fast).
I also contacted the customer service, and I found it fast and polite.
Ordered for the first time from there recently and I can say that this is a good store. Very pleased with the use of coupons. It arrived pretty fast and was well packed. In general, I recommend buying goods there.
From the business
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Caglar E，
Thank you for your review.
All of our Gearbest items must meet strict quality checks before we ship them out to customers. We therefore apologize that your item is not up to your satisfaction.
We have sent you a ticket regarding your issue. Please kindly reply to us so we can give you a suitable solution.
Best regards,
Gearbest Customer Service Center