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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
Follow Ulises A.
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Great savings on great products
August 24, 2017

I'm so pleased and surprised by shopping on GearBest, most of the products are awesome and with great savings. The daily rewards on the app is a very good option the get points for more savings.
Every purchase gives you more points for more savings.
And the customer support is outstanding, the time zone is an issue, some times you need to wait for responses but it is super effective.

The only con I have with GB is that I can't filter listings by shipping, so I have to browse product by product on some categories to find out what I can import to my country.

Pro tip: for maximum savings, choose registered mail shipping or if you are brave enough unregistered shipping, also you need to be VERY patient with these shipping methods.

Pro tip 2: Always pay for insurance if are buying expensive/fragile products.

Date of experience: August 24, 2017
Brazil
1 review
0 helpful votes
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SITE MUITO CONFIAVEL
August 24, 2017

Tenho efetuado compras no site da GearBest e estou muito satisfeito tanto com o prazo de entrega quanto a qualidade dos produtos produtos exatamente como a descrição e muito bem embalados

Date of experience: August 24, 2017
Philippines
1 review
0 helpful votes
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Review for W*******212825
August 24, 2017

Great Item,
Fast delivery,
Gearbest is one of the cheapest online shooping site for flashlight and electronics gadget.

Date of experience: August 24, 2017
Belarus
2 reviews
0 helpful votes
Follow IVAN S.
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Shop Gearbest is the best Chinese online shops where I made purchases. Search for a convenient store, a lot of goods in stock and on pre-order with good price. There is also a great app on the phone with a very user-friendly interface.
Support is professional and responds very quickly, which pleases me as a buyer. For tracked shipping you have to pay a little bit, but there is a wide choice of postal services.
I have done many orders in this shop, mostly phones and accessories to them. All orders received quickly, in good condition.
My last order W************** - Nillkin Frosted Phone Case Cover and 2pcs color: transparent Screen Protector for my new phone I ordered 4. 08. 2017 and received after 2 weeks. Everything is just fine. Packaging reliable, all received safe and sound. The product matched the description and was a good fit for my smartphone.
Thank you store.
Recommend to buy on gearbest.com

Date of experience: August 24, 2017
RU
2 reviews
0 helpful votes
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Excellent Gearbest
August 24, 2017

For a long time and often I buy in gearbest. Always everything is fine. Delivery is very fast, the product is always quality and original, low prices and frequent discounts and promotions. Support service works great. Great store, thank you

Date of experience: August 24, 2017
TYTYRIC T.
Belarus
2 reviews
0 helpful votes
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GEARBEST-LEADER
August 24, 2017

There is an experience of shopping for Gearbest. Very interesting shop. Give money (point) to purchases for registration, for the purchase itself, daily bonuses, various promotions, reviews, video reviews. Point can pay 30% of the order value. And there is absolutely a section for free: placed a link to the goods, someone bought, you give this product for free. Worth a try !

Date of experience: August 24, 2017
Greece
6 reviews
10 helpful votes
Follow T S.
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Defective products
August 24, 2017

The last 2 years i have placed several orders at Gearbest, 4 of them the didn't have the product and they have refunded after i opened a ticket, 7 of them they send me defective products, i am not gonna buy from them again.

Date of experience: August 24, 2017
Greece
1 review
0 helpful votes
Follow Nikos A.
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Gearbest is the best online shop ever. I had many orders and all came on time and in great quality!
I would suggest it to everyone!

Date of experience: August 23, 2017
Brazil
1 review
0 helpful votes
Follow Gabriel R.
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I bought two smartphones on Gearbest's website a oukitel u20 plus and a Leagoo M8, two excellent handsets, which arrived in less than a month after the approval of the purchase, besides the support of the gearbest, to answer all my doubts in the pre and post purchase. Gearbest is the best international shopping site.

Date of experience: August 23, 2017
Brazil
1 review
0 helpful votes
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Nunca fiz uma compra tão boa, meu produtos chegaram tão rapido e em perfeito estado, e o atendimento ao cliente é 10

Date of experience: August 23, 2017
Portugal
1 review
0 helpful votes
Follow Gearbest C.
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Good
August 23, 2017

I have been purchasing items from Gearbest for a while and had multiple orders. Everything worked really fine and without any problem. Sometimes the order takes a lot to arrive and other times it's much faster but, at least until now, all the deliveries got in time.

Date of experience: August 23, 2017
Italy
1 review
0 helpful votes
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Negozio serio e affidabile
August 24, 2017

Ho fatto diversi acquisti su Gearbest e mi sono trovato bene sia come prezzi sia le rare volte che ho chiesto supporto, sempre risolto i problemi senza dover attivare le procedure paypal. La cosa migliore è la spedizione rapida e poco costosa.

Date of experience: August 23, 2017
Brazil
1 review
0 helpful votes
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Ótimo site para compras
January 24, 2019

De todas as compras que fiz online o site da Gearbest foi o que mais me surpreendeu, com ótimos preços e excelente qualidade dos produtos. Sem falar no atendimento e esclarecimento de duvidas são muitos rápidos. Esse site eu recomendo!

Date of experience: August 23, 2017
Texas
1 review
0 helpful votes
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Excelente Compra! Recomendo...
August 23, 2017

Foi a minha primeira compra em sites chineses. Recomendo a GearBest a todos que estiverem em dúvida, pois é uma excelente loja, possui produtos de alta qualidade e preço justo. O atendimento foi perfeito, são muitos atenciosos e respondem suas dúvidas em menos de 24 horas.
Recomendo Gearbest a todos os meus amigos.

Date of experience: August 23, 2017
Poland
1 review
0 helpful votes
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Great place for shopping!
August 25, 2017

I bought some things in this store, and I am very satisfied with the quality of their service and offered goods. I never had a reason to complain and the goods came no later than declared by the seller. I recommend with a clear conscience!

Date of experience: August 23, 2017
Italy
1 review
0 helpful votes
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Gearbest top
August 24, 2017

I have bought a lot of items in this site ( between 15 and 20), I have Always received my packs. I have never had any problem. All perfect

Date of experience: August 23, 2017
Greece
2 reviews
0 helpful votes
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Excellent
August 23, 2017

"Gearbest is a great store to shop at. It has a lot of products to choose among and the prices are just amazing. I bought a lot of products during last year and I had no problem at all. I would recommend this shop to all my friends and colleagues. The shop offers fast shipping worldwide and the chat agents are responsive."

Date of experience: August 23, 2017
Romania
1 review
0 helpful votes
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Gearbest
August 23, 2017

Gearbest is a very good online shop. All orders came quickly. I am very pleased. The products are of very good quality

Date of experience: August 23, 2017
Brazil
1 review
0 helpful votes
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My first purchase on the gearbest was a Hawkeye Firefly 7s action camera.
I was impressed with the delivery time of 22 days, the product arrived and came everything packed properly with no problem and the product has the quality I expected.
Gearbest has a very fast support, and any problems you have can contact them and they will help you as soon as possible.
The lowest prices are on GearBest and I will do lots of shopping for gearbest as it is the best selling site on the internet.

Date of experience: August 23, 2017
Brazil
1 review
0 helpful votes
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The best
August 23, 2017

A Gearbest é a melhor loja online para compras no exterior, seu website é seguro e intuitivo, não tive nenhum problema, o processo de pagamento foi rápido e do envio mais ainda!

Date of experience: August 23, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom