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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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I'm so pleased and surprised by shopping on GearBest, most of the products are awesome and with great savings. The daily rewards on the app is a very good option the get points for more savings.
Every purchase gives you more points for more savings.
And the customer support is outstanding, the time zone is an issue, some times you need to wait for responses but it is super effective.
The only con I have with GB is that I can't filter listings by shipping, so I have to browse product by product on some categories to find out what I can import to my country.
Pro tip: for maximum savings, choose registered mail shipping or if you are brave enough unregistered shipping, also you need to be VERY patient with these shipping methods.
Pro tip 2: Always pay for insurance if are buying expensive/fragile products.
Tenho efetuado compras no site da GearBest e estou muito satisfeito tanto com o prazo de entrega quanto a qualidade dos produtos produtos exatamente como a descrição e muito bem embalados
Great Item,
Fast delivery,
Gearbest is one of the cheapest online shooping site for flashlight and electronics gadget.
Shop Gearbest is the best Chinese online shops where I made purchases. Search for a convenient store, a lot of goods in stock and on pre-order with good price. There is also a great app on the phone with a very user-friendly interface.
Support is professional and responds very quickly, which pleases me as a buyer. For tracked shipping you have to pay a little bit, but there is a wide choice of postal services.
I have done many orders in this shop, mostly phones and accessories to them. All orders received quickly, in good condition.
My last order W************** - Nillkin Frosted Phone Case Cover and 2pcs color: transparent Screen Protector for my new phone I ordered 4. 08. 2017 and received after 2 weeks. Everything is just fine. Packaging reliable, all received safe and sound. The product matched the description and was a good fit for my smartphone.
Thank you store.
Recommend to buy on gearbest.com
For a long time and often I buy in gearbest. Always everything is fine. Delivery is very fast, the product is always quality and original, low prices and frequent discounts and promotions. Support service works great. Great store, thank you
There is an experience of shopping for Gearbest. Very interesting shop. Give money (point) to purchases for registration, for the purchase itself, daily bonuses, various promotions, reviews, video reviews. Point can pay 30% of the order value. And there is absolutely a section for free: placed a link to the goods, someone bought, you give this product for free. Worth a try !
The last 2 years i have placed several orders at Gearbest, 4 of them the didn't have the product and they have refunded after i opened a ticket, 7 of them they send me defective products, i am not gonna buy from them again.
Gearbest is the best online shop ever. I had many orders and all came on time and in great quality!
I would suggest it to everyone!
I bought two smartphones on Gearbest's website a oukitel u20 plus and a Leagoo M8, two excellent handsets, which arrived in less than a month after the approval of the purchase, besides the support of the gearbest, to answer all my doubts in the pre and post purchase. Gearbest is the best international shopping site.
Nunca fiz uma compra tão boa, meu produtos chegaram tão rapido e em perfeito estado, e o atendimento ao cliente é 10
I have been purchasing items from Gearbest for a while and had multiple orders. Everything worked really fine and without any problem. Sometimes the order takes a lot to arrive and other times it's much faster but, at least until now, all the deliveries got in time.
Ho fatto diversi acquisti su Gearbest e mi sono trovato bene sia come prezzi sia le rare volte che ho chiesto supporto, sempre risolto i problemi senza dover attivare le procedure paypal. La cosa migliore è la spedizione rapida e poco costosa.
De todas as compras que fiz online o site da Gearbest foi o que mais me surpreendeu, com ótimos preços e excelente qualidade dos produtos. Sem falar no atendimento e esclarecimento de duvidas são muitos rápidos. Esse site eu recomendo!
Foi a minha primeira compra em sites chineses. Recomendo a GearBest a todos que estiverem em dúvida, pois é uma excelente loja, possui produtos de alta qualidade e preço justo. O atendimento foi perfeito, são muitos atenciosos e respondem suas dúvidas em menos de 24 horas.
Recomendo Gearbest a todos os meus amigos.
I bought some things in this store, and I am very satisfied with the quality of their service and offered goods. I never had a reason to complain and the goods came no later than declared by the seller. I recommend with a clear conscience!
I have bought a lot of items in this site ( between 15 and 20), I have Always received my packs. I have never had any problem. All perfect
"Gearbest is a great store to shop at. It has a lot of products to choose among and the prices are just amazing. I bought a lot of products during last year and I had no problem at all. I would recommend this shop to all my friends and colleagues. The shop offers fast shipping worldwide and the chat agents are responsive."
My first purchase on the gearbest was a Hawkeye Firefly 7s action camera.
I was impressed with the delivery time of 22 days, the product arrived and came everything packed properly with no problem and the product has the quality I expected.
Gearbest has a very fast support, and any problems you have can contact them and they will help you as soon as possible.
The lowest prices are on GearBest and I will do lots of shopping for gearbest as it is the best selling site on the internet.
A Gearbest é a melhor loja online para compras no exterior, seu website é seguro e intuitivo, não tive nenhum problema, o processo de pagamento foi rápido e do envio mais ainda!
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.