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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
Follow Beti T.
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Great online store
January 24, 2019

During the past few weeks I've received a dozen or so packages from Gearbest. All of them arrived very quickly, without any damages or imperfections. The quality of all the products is great. I had no problem contacting the customer service team.

Date of experience: August 26, 2017
Florida
1 review
0 helpful votes
Follow Deassis M.
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Sempre com ótimos produtos, novo frete chegando muito rápido,
Já comprei vário produtos e nunca tive problemas graves, tem um ótimo suporte, sempre resolve os problemas rapidamente.

Date of experience: August 26, 2017
Eldar P.
Israel
1 review
0 helpful votes
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I ordered from Gearbest multiple times, each order went extremely well.

For example, one of my recent orders was Xiaomi's mouse. It was purchased for the lowest price I've ever seen.

All of the items are very well priced (and there are a lot of coupons going around), the shipping is very fast, great customer service and of course, the products are excellent.

Highly recommended.

Date of experience: August 26, 2017
India
1 review
0 helpful votes
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It was a nice experience shopping from GearBest.com for all my orders. Until now I've made several purchases and have no complaints for their product quality, customer service, refund policy, and their dispatch times.

Date of experience: August 26, 2017
Spain
2 reviews
1 helpful vote
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The best
August 26, 2017

This online store has a wide range of products.
I'm happy to wait for my order, as the other products I have ordered arrived quickly and were great value.

Date of experience: August 26, 2017
RU
1 review
0 helpful votes
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Best store with the best delivery
August 26, 2017

I found this shop a couple of years ago and was very skeptical he was treated. But I tried to order a small inexpensive thing to test. After I delivered the parcel the courier directly into the hands free I was very surprised. Next, I tried to order the powerbank known brands and the delivery is not made to wait. Very fast shipping and very responsive support. Really recommend this shop to everyone! I myself am an electrician and all electronic devices bought here. I used to order on aliexpress, but I had almost 2 years do not use this website. Gearbest Is The Best.

Date of experience: August 25, 2017
Belarus
1 review
1 helpful vote
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Покупал наушники Xiaomi Mi Piston Hybrid Dual Driver, была скидка на наушники 23%, что очень порадовало, при регистрации и загрузке аватара дали дополнительные баллы, которые были неплохою скидку, в итоге я купил наушники со скидкой около 5 $, при оформлении заказа не Возникло никаких трудностей, после оформления заказа, выдали трек номер, все удобно отслеживалось, и уже через 13 дней наушники были у меня. Всем доволен, спасибо GearBest!

Date of experience: August 25, 2017
Brazil
1 review
0 helpful votes
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The best
August 26, 2017

Amazing prices with discounts and coupons, I bought a smartphone with a third of which I would pay in my country;
The products are good, you dont have to worry about it being fake ripoffs like in other similar websites;
The support is very quick and helpful;
The processing and shipping time were very quick. My order got to my home in just 13 days with free shipping;
Great experience overall, I already bought several things with no problems so far.

PORTUGUÊS:
Preços incríveis com descontos e cupons, comprei um smartphone com um terço do qual pagaria no meu país;
Os produtos são bons, você não precisa se preocupar em ser fraudes falsos como em outros sites similares;
O suporte é muito rápido e útil;
O tempo de processamento e envio foi muito rápido. Meu pedido chegou à minha casa em apenas 13 dias com frete grátis;
Grande experiência em geral, eu já comprei várias coisas sem problemas até agora.

Date of experience: August 25, 2017
Brazil
1 review
0 helpful votes
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Todos pedidos que faço são despachados rapidamente e chegam com materiais de qualidade, o suporte também é espetacular e rápido. Comprei um item que rapidamente foi enviado e chegou sem problemas, minhas duvidas foram solucionadas prontamente pela equipe excelente.

Date of experience: August 25, 2017
Australia
1 review
0 helpful votes
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Excellent customer service
August 25, 2017

There was a delay in my order that was outside GearBest's control, however they notified me promptly and offered to either refund, change products or compensate me to wait for the delay. This goes over and above what other stores would do, as they'd usually just refund you without even asking. I'm happy to wait for my order, as the other products I have ordered arrived quickly and were great value.

Date of experience: August 25, 2017
Brazil
1 review
0 helpful votes
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Excelente!
August 25, 2017

Não tenho o quer falar do site, atendimento primoroso, rápido contato, ajuda os Youtubers Brasileiros. E melhor envia para Brasil, aonde para nosso país é muito complicado.

Date of experience: August 25, 2017
RU
1 review
0 helpful votes
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Mi band 2
August 26, 2017

Very good site (gearbest). Fast delivery.
Good quality of products.

I ordered a mi band 2. Was very pleased with the purchase.
It's my real objective experience and i am willing to share this with other people.

Date of experience: August 25, 2017
Spain
1 review
0 helpful votes
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Excelent shoping experience!
August 25, 2017

I' been buying from gearbest for the last year, may be 2 or 3 orders per mounth. Every order was a success, they never were wrong with articles or made a bad package.
The process of shipping to Spain take about 3 weeks, but sometimes It' s much longer, but usually It's about 20 days. The costumer service is right too, they are polite and try to help
As much as they can. So, from my opinion Gearbest is a good place to buy in China, one of the best. Best regards from Spain.

Date of experience: August 25, 2017
Morocco
1 review
0 helpful votes
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Gearbest is the best
August 25, 2017

Name: Hicham Abrouki
Order number: W**************
Order date: Aug 01,2017 23:33:55 PM

I always buy products and gadgets from Gearbest, and all I can say: its the best! They always ship products so fast, and everything I receive is like it was described. They don't fool you with unreal pictures or reviews, they're honest. Their customer service is another thing that is letting me love Gearbest, they are always helpful and they reply so fast. I recommend you to check Gearbest and buy from them, and don't trust those who say that they don't send you products or other lies like this; they just don't know how to use the website or something else.

Date of experience: August 25, 2017
RU
1 review
0 helpful votes
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Convenient built-in cord. It was charged completely from zero for 6 hours with a current of 1.7 A. The capacity is real 9670 mAh.

Date of experience: August 25, 2017
France
1 review
0 helpful votes
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Best in electronics and fashion
August 25, 2017

I am a GearBest customer for nearly a year now and I am fully satisfied with all my orders (phone, 3D printer, accessories...). Delivery times are most of the time far better than expected, communication is all right. So far no need for any returns. Paypal payment is a must.

Date of experience: August 25, 2017
Brazil
1 review
0 helpful votes
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Excelent store!
August 25, 2017

I had already shopped in some stores outside Brazil, but the experience I had with Gearbest was the best.
Besides great values, the products are of excellent quality! It is also worth mentioning the shipping that was very fast and the security that the store offers.
Gearbest has become my first choice when it comes to importing products. I recommend this wonderful store to everyone!

Date of experience: August 25, 2017
Portugal
1 review
0 helpful votes
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Encomenda Xiaomi mi5
August 25, 2017

Encomenda feita e enviada logo no dia seguinte. Demorou 13 dias úteis até a minha morada. Chegou tudo dentro do previsto, vinha tudo bem embalado e sem danos. Muito rápido. Gostei da minha primeira encomenda através da GearBest, irei comprar novamente em breve. Site de confiança, apoio ao cliente semper a esclarecer todas as duvidas e questões. Compras 100 seguras.

Recomendo um Gearbest a 300%! Compras rápidas e materiais com qualidade e na GearBest.

Obrigado GearBest por existir.

Vando Gamito

Date of experience: August 25, 2017
Brazil
1 review
0 helpful votes
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A melhor pagina para compras internacionais, recebi o produto muito bem embalado, e para os padrões de recebimento de encomenda internacional para o Brasil, eu recebi o produto em incríveis 15 dias! Os produtos vendidos são orignais e o suporte da gearbest é muito eficiente.

Date of experience: August 25, 2017
Portugal
1 review
0 helpful votes
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Entre as melhores lojas online
August 25, 2017

Gosto de trabalhar com a gearbest pois tem produtos fantástico a bom preço, a qualidade dos produtos e boa, muito equiparada ao que se ve nas lojas físicas a vender.
Sao rápidos a responder a questões menos boas que acontecem.

Date of experience: August 25, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom