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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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During the past few weeks I've received a dozen or so packages from Gearbest. All of them arrived very quickly, without any damages or imperfections. The quality of all the products is great. I had no problem contacting the customer service team.
Sempre com ótimos produtos, novo frete chegando muito rápido,
Já comprei vário produtos e nunca tive problemas graves, tem um ótimo suporte, sempre resolve os problemas rapidamente.
I ordered from Gearbest multiple times, each order went extremely well.
For example, one of my recent orders was Xiaomi's mouse. It was purchased for the lowest price I've ever seen.
All of the items are very well priced (and there are a lot of coupons going around), the shipping is very fast, great customer service and of course, the products are excellent.
Highly recommended.
It was a nice experience shopping from GearBest.com for all my orders. Until now I've made several purchases and have no complaints for their product quality, customer service, refund policy, and their dispatch times.
This online store has a wide range of products.
I'm happy to wait for my order, as the other products I have ordered arrived quickly and were great value.
I found this shop a couple of years ago and was very skeptical he was treated. But I tried to order a small inexpensive thing to test. After I delivered the parcel the courier directly into the hands free I was very surprised. Next, I tried to order the powerbank known brands and the delivery is not made to wait. Very fast shipping and very responsive support. Really recommend this shop to everyone! I myself am an electrician and all electronic devices bought here. I used to order on aliexpress, but I had almost 2 years do not use this website. Gearbest Is The Best.
Покупал наушники Xiaomi Mi Piston Hybrid Dual Driver, была скидка на наушники 23%, что очень порадовало, при регистрации и загрузке аватара дали дополнительные баллы, которые были неплохою скидку, в итоге я купил наушники со скидкой около 5 $, при оформлении заказа не Возникло никаких трудностей, после оформления заказа, выдали трек номер, все удобно отслеживалось, и уже через 13 дней наушники были у меня. Всем доволен, спасибо GearBest!
Amazing prices with discounts and coupons, I bought a smartphone with a third of which I would pay in my country;
The products are good, you dont have to worry about it being fake ripoffs like in other similar websites;
The support is very quick and helpful;
The processing and shipping time were very quick. My order got to my home in just 13 days with free shipping;
Great experience overall, I already bought several things with no problems so far.
PORTUGUÊS:
Preços incríveis com descontos e cupons, comprei um smartphone com um terço do qual pagaria no meu país;
Os produtos são bons, você não precisa se preocupar em ser fraudes falsos como em outros sites similares;
O suporte é muito rápido e útil;
O tempo de processamento e envio foi muito rápido. Meu pedido chegou à minha casa em apenas 13 dias com frete grátis;
Grande experiência em geral, eu já comprei várias coisas sem problemas até agora.
Todos pedidos que faço são despachados rapidamente e chegam com materiais de qualidade, o suporte também é espetacular e rápido. Comprei um item que rapidamente foi enviado e chegou sem problemas, minhas duvidas foram solucionadas prontamente pela equipe excelente.
There was a delay in my order that was outside GearBest's control, however they notified me promptly and offered to either refund, change products or compensate me to wait for the delay. This goes over and above what other stores would do, as they'd usually just refund you without even asking. I'm happy to wait for my order, as the other products I have ordered arrived quickly and were great value.
Não tenho o quer falar do site, atendimento primoroso, rápido contato, ajuda os Youtubers Brasileiros. E melhor envia para Brasil, aonde para nosso país é muito complicado.
Very good site (gearbest). Fast delivery.
Good quality of products.
I ordered a mi band 2. Was very pleased with the purchase.
It's my real objective experience and i am willing to share this with other people.
I' been buying from gearbest for the last year, may be 2 or 3 orders per mounth. Every order was a success, they never were wrong with articles or made a bad package.
The process of shipping to Spain take about 3 weeks, but sometimes It' s much longer, but usually It's about 20 days. The costumer service is right too, they are polite and try to help
As much as they can. So, from my opinion Gearbest is a good place to buy in China, one of the best. Best regards from Spain.
Name: Hicham Abrouki
Order number: W**************
Order date: Aug 01,2017 23:33:55 PM
I always buy products and gadgets from Gearbest, and all I can say: its the best! They always ship products so fast, and everything I receive is like it was described. They don't fool you with unreal pictures or reviews, they're honest. Their customer service is another thing that is letting me love Gearbest, they are always helpful and they reply so fast. I recommend you to check Gearbest and buy from them, and don't trust those who say that they don't send you products or other lies like this; they just don't know how to use the website or something else.
Convenient built-in cord. It was charged completely from zero for 6 hours with a current of 1.7 A. The capacity is real 9670 mAh.
I am a GearBest customer for nearly a year now and I am fully satisfied with all my orders (phone, 3D printer, accessories...). Delivery times are most of the time far better than expected, communication is all right. So far no need for any returns. Paypal payment is a must.
I had already shopped in some stores outside Brazil, but the experience I had with Gearbest was the best.
Besides great values, the products are of excellent quality! It is also worth mentioning the shipping that was very fast and the security that the store offers.
Gearbest has become my first choice when it comes to importing products. I recommend this wonderful store to everyone!
Encomenda feita e enviada logo no dia seguinte. Demorou 13 dias úteis até a minha morada. Chegou tudo dentro do previsto, vinha tudo bem embalado e sem danos. Muito rápido. Gostei da minha primeira encomenda através da GearBest, irei comprar novamente em breve. Site de confiança, apoio ao cliente semper a esclarecer todas as duvidas e questões. Compras 100 seguras.
Recomendo um Gearbest a 300%! Compras rápidas e materiais com qualidade e na GearBest.
Obrigado GearBest por existir.
Vando Gamito
A melhor pagina para compras internacionais, recebi o produto muito bem embalado, e para os padrões de recebimento de encomenda internacional para o Brasil, eu recebi o produto em incríveis 15 dias! Os produtos vendidos são orignais e o suporte da gearbest é muito eficiente.
Gosto de trabalhar com a gearbest pois tem produtos fantástico a bom preço, a qualidade dos produtos e boa, muito equiparada ao que se ve nas lojas físicas a vender.
Sao rápidos a responder a questões menos boas que acontecem.
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.