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The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.
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Una pagina muy buena donde hay grandes ofertas y si surje algun problema suelen resolverlo rapido ( aunque no siempre). En definitiva muy recomendable comprar en ella
Items have a good quality, a good price, are well package and delivered very fast. We have many different products. Things you never thought would exists. The support is also fine when you need something. I've already bought many products and for sure will continue.
I use GearBest for sometime now, i've made more than 10+ orders. I've requested refunds and everything went smooth. I like this website because i been getting a lot of good deals from it.
Gearbest is the best buy site outside of Brazil with affordable prices and the shortest term I've found.
I have bought a OnePlus5 at Gearbest in the beginning of August and the product took almost 40 days to arrive (but all of this is brazil's customs fault). I was anxious and worried because some batches of this phone had problems with the charger. But...
As soon as my phone arrived, I was so happy! It's lightning fast and there is nothing like this at this price in Brazil. The support was great answering my questions about the delivery time also.
Overall, the experience was great and I have nothing to complain.
Every time good prices, good discounts. Every item is checked before sending to customer. Brought many items from this shop and also will buy more in future. Recommend for other peoples too. They always has answers for questions.
Efetuei duas compras até o momento, duas smartbands. Os produtos vieram bem embalados. Realizei o monitoramento desde o envio até a entrega. Não tive nenhum problema com a compra, tudo ocorreu perfeitamente. Irei fazer novas compras, recomendo a empresa
I purchased a Lenovo P2 phone from them advertised for a particular european model and the phone that was delivered turned out to be for the Chinese market and missed out a critical 4G band 20 which means the performance for reception is very poor. I have pointed this out to their terrible support after becoming engaged in a 3 week email exchange including many photos of the packaging and materials. They would not acknowledge that I had purchased the phone from them and used email delay tactics to push me beyond my statutory rights period so I they won't accept the phone back for a refund. This is nothing short of fraud. Avoid at all costs.
I have bought several items in this store, I am very happy with its service, product quality and shipping times.
I buy from Gearbest for more than 2 years and I was never disappointed.
All the sent packages have been received in good condition.
All the items were exactly as described on the website.
I would always recommend Gearbest for a very good shopping experience.
Excellent smart watch. Beautiful. It's nice to wear. Delivery with Gearbest is fast. I liked the store.
Main Features:
- Call / SMS reminder
-Anti-lost function
-Sport tracking
-Sleep monitor
-Remote camera
He comprado teléfonos Xiaomi, cargadores, audífonos y otras cosas a través de esta página y siempre hay un asesor al tanto de mi orden; todo ha llegado dentro del tiempo estimado. El único inconveniente, pero que es comprensible, es el tiempo de entrega; pero es que los aparatos vienen desde China.
I am very pleased with the sales service made by Gearbest.
The products are sold at affordable prices to customers and delivery is quite fast.
The purchase on the site is quite safe and I recommend it to all those looking for an online selling service with quality and safety.
Best regards,
Ualace Farias!
Make purchases in this shop for quite some time. Good selection of goods. Good quality. The prices are reasonable compared to other stores. If you have any questions support responds quickly to all questions. I will continue to shop at this store
I've bought products from various Chinese shops such as aliexpress, igogo and other stores, but Gearbest certainly gives me the most confidence. The products come well packaged, with no customs cost and no long waits. They also stock a large number of products and the technical support is fast, efficient and polite.
Had a few amazing experiences shopping at gearbest!
All the products I ordered were received in perfect condition.The prices are cheap and they have free shipping too!
And above all that they have a very helpful customer support team!
I have ordered a watch strap, USB camera battery charger and a quadcopter till date!
I learned about the site about six months ago, drew attention to the abundance of various stocks and sales. Comparing prices with other online shops in China, I can say with certainty that they are among the lowest.
At the moment, bought about 15 different products, especially remembered the flashlight Skilhunt H03 ordered on May 20,2017. The price of this flashlight is about $ 52, but with the use of a coupon that is regularly published on various forums, it cost me $ 30. I also wanted to say a few words about the delivery, I ordered all my parcels through the mail of Azerbaijan, the maximum time for which parcels reached 16 days
I am very pleased with the store and the delivery time.
Great services, all my expectations have been exceeded, I have already made 4 purchases with more than 13 products and they all arrived, they are of great quality, it comes very well packaged and we have assistance from the moment we make the purchase until arriving in hands, mainly high quality of answering the questions or problems. The price is fair, I have saved, and being sure of a quality product.
I would like to thank the best price for the quality products they offer to their customers thank you very much
Answer: Some people will get their products, some will not. Some will get what they expected and some will not. I got my products but one was not what they promised and one broke after a few seconds of use. They still continue to use wrong information on their website even though they admitted to me that it is not correct. I wrote a review on their web site about the product that broke after a few seconds of use and they blocked it so it still looks like the product only has positive reviews. You can see pictures and read more on my own web site that I created for telling my experience about GearBest: http://GearBestreview.azurewebsites.net
Answer: Dont really matter mate, regardless, what they do if does not arrive, they will not refund, they offer to resend at your cost. Then you do Paypal dispute, they refuse to refund unless you close the case, if you close the case, Paypal will not help. In my circumstances Paypal decided in my favour and refunded, but dragged on, avoid this company in future, Bangood better
Answer: Dear Iain, you can submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! We are sorry that the live chart is some buzy, as many people contact over the world. So that may need customers to wait a little linger for their turn. Gearbest.com
Answer: Yes Adam, did you pay with PayPal? If Then contact PayPal and claim your money back and stat away from gearbest, they lied to me and now i an trying to get my 100 dollars back. There is a reason that they are NOT on eBay... So my advice to everyone is to stay far away from this socalled Company... No mail, no adress, no phone?
Answer: They are legit, just ridiculously slow in shipping. I waited 1.5 months for my "rush" order. It was shipped out in multiple pacakges and arrived at different times.
Answer: Same here, after 3months of waiting for my order and many conversations in an email ticket which went on for 1month they promised me to refund me via paypal. No refund and nothing heard from them since almost 2weeks. Keep writing here people, I hope lotz of people read it and gearbest goes bankrupt very soon
Answer: You can try the Better Business Bureau like I did however they never responded to them either, they did respond to the tickets I opened up on their site but the replies weren't of much use and not very helpful.
Answer: I wouldn't. It's been three months and I still don't have my order and their customer service is terrible. They just keep telling tryouts to wait longer.
Answer: I would advise you to stear clear. If the site does not let you order with free shipping then you have dodged a bullet. I got free shipping but the product was damaged an only fit for resting your cup on they offered a refund less the first shipping that was ment to be free or a replacement. As it cost 25 pounds to send back to resolve the matter I chose to except the replacement it came and was just as bad a tablet as the first. Take my advice and run a mile. Hope this gives you an idea what the company is like. Run run run a mile mate.
Answer: Dear Imran, Thank you for your message. About the shipping, please see our last message. For the tax, According to our website's policy import taxes are solely customer's responsibility. Please check this link http://www.gearbest.com/about/faq.html (If there is some problem receiving the delivery due to Customs) By placing an order with us, customer agrees to our terms and conditions http://www.gearbest.com/about/terms-and-conditions.html Gearbest.com
Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.
Dear Alan K,
We are sorry to hear that you are experiencing some issues.
We offer all our customers solutions based on our policies.
Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We need you to offer us the correct code we need to verify the problem.
We need to confirm this issue with our supply team and will get back to you with an update as soon as possible.We will then resolve this issue to your satisfaction.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.
We look forward to helping you,
Best regards,
Gearbest Customer Service Center