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Gearbest
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GearbestReviews 10,711

3.7
gearbest.com

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Gearbest Reviews Summary

The company's reputation is significantly marred by widespread customer dissatisfaction, primarily stemming from persistent issues with order fulfillment, delays, and inadequate customer support. Many customers report difficulties in receiving refunds, with some waiting over a year without resolution. While a minority of reviews highlight positive experiences regarding product quality and timely delivery, these instances are overshadowed by the overwhelming negative feedback. Overall, the sentiment reflects a lack of reliability and transparency, leading to a recommendation for potential buyers to exercise caution when considering purchases from this company.

This summary is generated by AI, based on text from customer reviews

service
3,484
value
3,460
shipping
3,492
returns
2,585
quality
3,439

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
Follow Carlos C.
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Gran pagina
September 19, 2017

Una pagina muy buena donde hay grandes ofertas y si surje algun problema suelen resolverlo rapido ( aunque no siempre). En definitiva muy recomendable comprar en ella

Date of experience: September 19, 2017
Brazil
1 review
0 helpful votes
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Items have a good quality, a good price, are well package and delivered very fast. We have many different products. Things you never thought would exists. The support is also fine when you need something. I've already bought many products and for sure will continue.

Date of experience: September 19, 2017
Portugal
1 review
0 helpful votes
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Great quality items, good support.
September 19, 2017

I use GearBest for sometime now, i've made more than 10+ orders. I've requested refunds and everything went smooth. I like this website because i been getting a lot of good deals from it.

Date of experience: September 19, 2017
Brazil
1 review
0 helpful votes
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Exceptional store
September 19, 2017

Gearbest is the best buy site outside of Brazil with affordable prices and the shortest term I've found.

Date of experience: September 19, 2017
Brazil
2 reviews
6 helpful votes
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Awesome phone at a fair price
September 19, 2017

I have bought a OnePlus5 at Gearbest in the beginning of August and the product took almost 40 days to arrive (but all of this is brazil's customs fault). I was anxious and worried because some batches of this phone had problems with the charger. But...

As soon as my phone arrived, I was so happy! It's lightning fast and there is nothing like this at this price in Brazil. The support was great answering my questions about the delivery time also.

Overall, the experience was great and I have nothing to complain.

Date of experience: September 19, 2017
Lithuania
1 review
0 helpful votes
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One of the best shop.
September 19, 2017

Every time good prices, good discounts. Every item is checked before sending to customer. Brought many items from this shop and also will buy more in future. Recommend for other peoples too. They always has answers for questions.

Date of experience: September 19, 2017
Brazil
1 review
0 helpful votes
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Efetuei duas compras até o momento, duas smartbands. Os produtos vieram bem embalados. Realizei o monitoramento desde o envio até a entrega. Não tive nenhum problema com a compra, tudo ocorreu perfeitamente. Irei fazer novas compras, recomendo a empresa

Date of experience: September 18, 2017
Lithuania
1 review
0 helpful votes
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I purchased a Lenovo P2 phone from them advertised for a particular european model and the phone that was delivered turned out to be for the Chinese market and missed out a critical 4G band 20 which means the performance for reception is very poor. I have pointed this out to their terrible support after becoming engaged in a 3 week email exchange including many photos of the packaging and materials. They would not acknowledge that I had purchased the phone from them and used email delay tactics to push me beyond my statutory rights period so I they won't accept the phone back for a refund. This is nothing short of fraud. Avoid at all costs.

Date of experience: September 18, 2017
Lily L. Gearbest Rep
over a year old

Dear Alan K,

We are sorry to hear that you are experiencing some issues.

We offer all our customers solutions based on our policies.
Please refer to our Warranty and Returns policy here for more details: http://www.gearbest.com/about/warranty-and-return.html#item2.
We need you to offer us the correct code we need to verify the problem.
​We need to confirm this issue with our supply team and will get back to you with an update as soon as possible.We will then resolve this issue to your satisfaction.
We have sent you a personal message regarding your issue in our ticket system. Please kindly login to your account to check this and reply to us.

We look forward to helping you,

Best regards,

Gearbest Customer Service Center

Andorra
1 review
0 helpful votes
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Recommended page
September 18, 2017

I have bought several items in this store, I am very happy with its service, product quality and shipping times.

Date of experience: September 18, 2017
Romania
1 review
0 helpful votes
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Very good shopping experience
September 18, 2017

I buy from Gearbest for more than 2 years and I was never disappointed.
All the sent packages have been received in good condition.
All the items were exactly as described on the website.
I would always recommend Gearbest for a very good shopping experience.

Date of experience: September 18, 2017
RU
1 review
0 helpful votes
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Smart Watch Sport Wristband
September 18, 2017

Excellent smart watch. Beautiful. It's nice to wear. Delivery with Gearbest is fast. I liked the store.
Main Features:
- Call / SMS reminder
-Anti-lost function
-Sport tracking
-Sleep monitor
-Remote camera

Date of experience: September 18, 2017
Mexico
1 review
0 helpful votes
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He comprado teléfonos Xiaomi, cargadores, audífonos y otras cosas a través de esta página y siempre hay un asesor al tanto de mi orden; todo ha llegado dentro del tiempo estimado. El único inconveniente, pero que es comprensible, es el tiempo de entrega; pero es que los aparatos vienen desde China.

Date of experience: September 18, 2017
Brazil
1 review
0 helpful votes
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Great Gearbest
September 18, 2017

I am very pleased with the sales service made by Gearbest.
The products are sold at affordable prices to customers and delivery is quite fast.
The purchase on the site is quite safe and I recommend it to all those looking for an online selling service with quality and safety.

Best regards,
Ualace Farias!

Date of experience: September 18, 2017
Belarus
2 reviews
1 helpful vote
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Good store, good service
September 18, 2017

Make purchases in this shop for quite some time. Good selection of goods. Good quality. The prices are reasonable compared to other stores. If you have any questions support responds quickly to all questions. I will continue to shop at this store

Date of experience: September 18, 2017
Spain
2 reviews
0 helpful votes
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I've bought products from various Chinese shops such as aliexpress, igogo and other stores, but Gearbest certainly gives me the most confidence. The products come well packaged, with no customs cost and no long waits. They also stock a large number of products and the technical support is fast, efficient and polite.

Date of experience: September 18, 2017
BA
1 review
0 helpful votes
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Best site
September 20, 2017

Best price, fast shipping, i don't have nothing to reporter.

Excelent and profesional customer service

Date of experience: September 18, 2017
India
1 review
0 helpful votes
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Amazing experience shopping@Gearbest
September 18, 2017

Had a few amazing experiences shopping at gearbest!
All the products I ordered were received in perfect condition.The prices are cheap and they have free shipping too!
And above all that they have a very helpful customer support team!

I have ordered a watch strap, USB camera battery charger and a quadcopter till date!

Date of experience: September 17, 2017
RU
1 review
0 helpful votes
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I learned about the site about six months ago, drew attention to the abundance of various stocks and sales. Comparing prices with other online shops in China, I can say with certainty that they are among the lowest.
At the moment, bought about 15 different products, especially remembered the flashlight Skilhunt H03 ordered on May 20,2017. The price of this flashlight is about $ 52, but with the use of a coupon that is regularly published on various forums, it cost me $ 30. I also wanted to say a few words about the delivery, I ordered all my parcels through the mail of Azerbaijan, the maximum time for which parcels reached 16 days
I am very pleased with the store and the delivery time.

Date of experience: September 17, 2017
Brazil
1 review
0 helpful votes
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Great services, all my expectations have been exceeded, I have already made 4 purchases with more than 13 products and they all arrived, they are of great quality, it comes very well packaged and we have assistance from the moment we make the purchase until arriving in hands, mainly high quality of answering the questions or problems. The price is fair, I have saved, and being sure of a quality product.

Date of experience: September 17, 2017
Brazil
1 review
0 helpful votes
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Products true to ad
September 18, 2017

I would like to thank the best price for the quality products they offer to their customers thank you very much

Date of experience: September 17, 2017

From the business

Online Shopping at GearBest for the best cell phones, electronic gadgets, toys, sporting goods, home products and apparel for geeks at unbeatable great prices.


gearbest.com
Coventry, WMID, United Kingdom